Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Contract Hire Plus based on 1,033 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Contract Hire Plus GAP

Verified Review
Published 7 March 2016

Easy signup process

This review is based in the signup process rather than the claims process that I hope I never have to use!

Easy to use website, liked the availability of the policy documents at the bottom of each section. After the personal details page and confirming what I wanted email confirmation came through promptly and all signed up.

Kevin Trill

Contract Hire Plus GAP

Verified Review
Published 5 March 2016

Excellent efficient and nice people to deal with

Used this Company again for GAP insurance. They emailed me with regard to my exisiting policy expiring and offered me a 10% discount. When I called to take out a new policy I received 100% great customer service with a clear explanation of what I didnt understand when querying something. I wouldnt hesistate to recommend this Company to anyone taking out GAP insurance

Sally Ann Powers

Contract Hire Plus GAP

Verified Review
Published 3 March 2016

Excellent Friendly Service

Superb customer service- this was my second policy in 6 months.

Junaid

Contract Hire Plus GAP

Verified Review
Published 3 March 2016

Excellent to do business with

Great service, friendly helpful staff, cost effective products, highly recommended - first saw them on Pistonheads which prompted the phonecall.

Andy Spiller

Contract Hire Plus GAP

Verified Review
Published 2 March 2016

Easy to deal with

Can't comment on quality of insurance as haven't needed to claim. Price was favourable for required product and process was straightforward to arrange. That's all I can say really!

Jillian Young

Contract Hire Plus GAP

Verified Review
Published 2 March 2016

Prompt & friendly service

Dead easy, phone answered immediately by a person rather than having to push half a dozen times to be transferred to the correct department.

Dawn was friendly, knowledgeable and efficient and the price I paid for GAP insurance was extremely competitive.

Dave Thomas

Contract Hire Plus GAP

Verified Review
Published 1 March 2016

Gap Insurance

Staff quickly answered all my questions.
No problems at all.

Stuart

Contract Hire Plus GAP

Verified Review
Published 29 February 2016

Easy to use service

Easy to use service. Quickly found what I was looking for. Good price for the product.

Liz

Contract Hire Plus GAP

Verified Review
Published 29 February 2016

Good value and easy.

Good value GAP insurance and an easy and simple online system.

Kenneth

Contract Hire Plus GAP

Verified Review
Published 26 February 2016

Proffessional service.

Cover easily arranged over the phone.

Richard

ALA GAP Insurance is recommended and awarded by

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