Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Contract Hire Plus based on 1,033 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Contract Hire Plus GAP

Verified Review
Published 12 July 2020

Very informative and competetive quote…

Very informative and competetive quote for
the Gap Insurance at I was looking for. Thanks!

Mario Verrecchia

Contract Hire Plus GAP

Verified Review
Published 12 July 2020

Excellent company to deal with

I've been using ALA gap insurance for 3 years now and have just renewed for my new car.

I made a mistake the first time I got cover and they changed it over the phone free of charge.

The website is very clear and easy to fill out. The price I paid is 3 times less than what the dealership tried selling me.

Dennis

Contract Hire Plus GAP

Verified Review
Published 10 July 2020

Was very happy with the quote they gave…

Was very happy with the quote they gave me.

Gilly

Contract Hire Plus GAP

Verified Review
Published 9 July 2020

The person I spoke to was very…

The person I spoke to was very pleasant, helpful and efficient

Jane

Contract Hire Plus GAP

Verified Review
Published 7 July 2020

ALA GAP insurance

The process was straight forward and I received all the information promptly. I also signed up for the keycover and received the key fob in the post quite quickly. Overall I was satisfied with the service that ALA Insurance provided for the GAP cover.

Shehnaz Master

Contract Hire Plus GAP

Verified Review
Published 7 July 2020

Great process of applying

Great process of applying for a GAP policy. Quick easy and good returning customer discount.

Mr Lawrie Campbell

Contract Hire Plus GAP

Verified Review
Published 6 July 2020

Really helpful staff

Really helpful staff, answered all questions and were informative. Fingers crossed I won’t have to claim on the policy but confident in them should I have to.

Peezus

Contract Hire Plus GAP

Verified Review
Published 6 July 2020

Good service

Good service

Wayne Ross

Contract Hire Plus GAP

Verified Review
Published 6 July 2020

Efficient and friendly services

Efficient and friendly services, as always.

Judith Wilson

Contract Hire Plus GAP

Verified Review
Published 6 July 2020

Good price, simple process

Buying the correct insurance for a competitive price from ALA was simple and straight forward, but that's probably not the part most people reading these reviews will really care about. The real test will be when they have to pay out some money, which hopefully will never come to pass. I'm writing this review because they keep sending me emails asking me to do so (that you can't opt out of), which loses them a star right away.

Nick

ALA GAP Insurance is recommended and awarded by

COVID-19 Coronavirus Update: Business as Usual We want to reassure our customers that we are doing all we can to protect our employees and deliver a seamless service to our customers. Find out more