Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Contract Hire Plus based on 1,013 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Contract Hire Plus GAP

Verified Review
Published 13 April 2020

Excellent service

Excellent service

Akbar Karbani

Contract Hire Plus GAP

Verified Review
Published 8 April 2020

Friendly staff

Spoke to a very friendly member of staff who talked me through my options and gave good information. Pricing of the policy was very reasonable so I bought it; but it was clearly explained to me that I could change my mind if I needed to.

Helen

Contract Hire Plus GAP

Verified Review
Published 7 April 2020

My third car with ALA

My third car with ALA. My first car was a write off and the claims/payment process was simple and efficient.

Faina

Contract Hire Plus GAP

Verified Review
Published 6 April 2020

GAP insurance during the lockdown!

Easy to deal with - even in the current situation! Great admin helpful staff!

New Customer

Contract Hire Plus GAP

Verified Review
Published 5 April 2020

Great product

Great product, just what I needed.

Ken Hopley

Contract Hire Plus GAP

Verified Review
Published 5 April 2020

This is my second car that I am…

This is my second car that I am insuring the GAP with ALA, they seem to be well priced and the purchase process is nice and easy.

I have not made a claim with them, so I cannot comment on their claim process.

David

Contract Hire Plus GAP

Verified Review
Published 2 April 2020

Quick

Quick, simple, good value!

Angela Milliken-Tull

Contract Hire Plus GAP

Verified Review
Published 1 April 2020

GAP Insurance.

Excellent hassle free helpful service.

Robert Gray

Contract Hire Plus GAP

Verified Review
Published 31 March 2020

Excellent service very helpful and all…

Excellent service very helpful and all arranged quickly and efficiently.

gail windsor

Contract Hire Plus GAP

Verified Review
Published 30 March 2020

Quick easy and great price

Quick easy and great price

Edward Hooker

ALA GAP Insurance is recommended and awarded by

COVID-19 Coronavirus Update: Business as Usual We want to reassure our customers that we are doing all we can to protect our employees and deliver a seamless service to our customers. Find out more