Excess Insurance reviews


What our customers have to say about ALA Excess Insurance products.

5 out of 5Published 9 April 2019

“Buying an Excess Policy – As always,I have received great service when buying another policy
from yourselves.Your representative Katie is friendly,helpful and well informed. It is always a pleasure to do business with her.”

Bernard Morgan

5 out of 5Published 22 February 2019

“ALA insurance provide good cover for…EXCESS POLICY COVER – ALA insurance provide good cover for the unexpected. i have just had a welsh slate fall onto the bonnet of my NEW car. Boy am i sure glad i had excess insurance thru ALA, The insurance payment was paid quickly with no hassles whatsoever. I can totally recommend ALA to anyone thinking of excess insurance cover.

Geraldine Balfour

5 out of 5Published 8 October 2018

“Simple & Concise – Simple , concise & value for money for GAP , Tyre & Excess cover insurance.
Customer services excellent as well.
Hopefully will not have to use the services but better to be safe & be sorry.”

Rajesh Jasraj

5 out of 5Published 4 October 2018

“Fantastic customer service, as always! – Fantastic customer service, as always!”


5 out of 5Published 24 September 2018

“Good straightforward renewal – Good straightforward renewal. Would definitely recommend to everyone.”

Bob Kendall

5 out of 5Published 10 September 2018

“Early notification of end of contract… – Early notification of end of contract and excellent customer service on phone as well as value:-)”

Anil Patel

5 out of 5Published 23 August 2018

“Very informative and polite – Very informative and polite
Thank you”


5 out of 5Published 3 August 2018

“Insurance renewal – Great service.Everything was dealt with in a professional manner within minutes.Friedly staff.Many thanks.”

David Margerrison

1 out of 5Published 26 July 2018

“Paid balance in full now sending me debt letters!!!!! – Absolutely appalling!! I gave this company the most glowing of reports ever (see below) and today I get a letter threatening me with debt recovery action unless I pay AGAIN the final payment I paid up weeks ago. I've now downgraded my 5 star rating to 1 star and can't believe they could do this to customers

Brilliant company can't do enough to help. Don't try to sell you anything unnecessary and do their best to save you money and get the best deal.Customer service is second to none and I work in customer service myself so I'm always ready to give other companies customer service credit where it's due.”

Wendy Lynch

Published 3 August 2018

Reply from ALA Insurance

Hi Wendy,

Many thanks for leaving us feedback in terms of your buying experience and the subsequent issues in terms of payment.

I believe there was some cross over in terms of the payments received and the cancelation of your direct debit agreement, apologies if this has caused you any concern. My colleague has spoken to you and this matter has now been resolved to your satisfaction.

If there is anything at all, that we can assist further with please get back in touch on 01653916305 or at jason@ala.co.uk.

All the best,


5 out of 5Published 2 June 2018

“As always -good friendly service and… – As always -good friendly service and advice from your rep Katie Rollin”

Bernard Morgan

ALA GAP Insurance is recommended and awarded by

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