Trustpilot

ALA Insurance rates: Excellent 9.3 for claims based on 144 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Commercial Back to Invoice Plus GAP

Verified Claim Review
Published 27 September 2017

We have been using ALA Insurance for a …

We have been using ALA Insurance for a number of years now and the staff are very helpful and do not do the hard sell. We had to claim on one of our policies and process was very easy and we received the difference from what our insurance company paid out on our Back to Invoice Policy.

Michael Ellwood, N/A, GB

Vehicle Replacement Plus GAP

Verified Claim Review
Published 6 September 2017

Been using ALA now since 2013

Been using ALA now since 2013. Made a few claims on my scratch and dent policy and has been easy to use. Great price compared to main dealers and they will price match too.

Stewart Kay, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 19 July 2017

Hard to beat...

Service and response to enquires and claim was exceptional. Would and have recommend using ALA Insurance to friends and colleagues.

Luciaath, N/A, GB

Contract Hire Plus GAP

Verified Claim Review
Published 10 July 2017

Great service

I recently had to claim following an accident and ALA were brilliant, they responded quickly and all sorted within two weeks and settlement agreed with no issues. To top it all I went back for new cover on my new car and I even got an offer as a returning customer..couldn't rate them more highly.

Ceranne, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 31 May 2017

We took out GAP insurance back to …

We took out GAP insurance back to invoice with ALA Insurance 18 months ago.
The car was recently written off (no fault claim on Direct Line).
ALA were excellent and once the necessary paperwork was through form all the relevant parties they paid out immediately.
The service was so good we have taken a new Policy for the new car purchased after the accident.
Would highly recommend ALA Insurance.

Jay Hine, N/A, GB

Vehicle Replacement Plus GAP

Verified Claim Review
Published 15 May 2017

Superb Claims Service

Like almost everyone else here, I too am really impressed by their GAP product coverage and price - so much better than the products offered by dealers.
Unlike the majority of reviewers here, however, I've actually made a claim recently when my car was written off in an accident. The claims experience was simple, quick and the claims service was excellent. They paid exactly what the policy said, no arguments, quibbles or nit-picking.
I purchased two more GAP policies from last week them as a result.
Thank you ALA. You helped make a very bad week tolerable.

J. Ward, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 9 May 2017

Used ALA before excellent service

Used ALA before. Unfortunately our car was a total loss. ALA paid out in days, we have bought a new vehicle and once again purchased GAP through ALA as the price was excellent.

Alyson Dale, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 29 April 2017

Save yourself £000s against other Gap insurance

Having used ALA previously I did not hesitate to insure my new car with them. I was offered the same cover by the main dealer at £300 more expensive. I had previously made a claim and ALA settled within days. Would recommend without hesitation!!!!

Mr Martyn Tongue , N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 21 April 2017

ALA are brilliant

Having a car crash is very stressful especially when your Range Rover is written off. ALA were fast, efficient and very responsive and my claim was settled within a week of first contacting them. I have recommended them to my friends and family and I will be getting more insurance with them when my new car arrives. Highly recommended

Biz Glennon, N/A, GB

Vehicle Replacement Plus GAP

Verified Claim Review
Published 12 April 2017

Great - but keep us informed

Had to make a claim through these guys, paid out in full and very friendly. I did need to call them a couple of times to track the progress of my claim as it took a couple of weeks and I hadn't heard from them and wanted to be kept up-to-date. This would be the only small negative from me, otherwise a good company to deal with and their price matching to other providers is very good.

Alex, N/A, GB

ALA GAP Insurance is recommended and awarded by