Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 157 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
5 out of 5

Published 6 February 2018

Unfortunately car was written off by an uninsured driver (no driving licence either!), the GAP insurance claim was dealt with perfectly by ALA.

They were very helpful throughout the claim and answered any and all questions promptly.

Would recommend to everyone for peace of mind.

M Dhami

Back to Invoice Plus GAP

Verified Claim Review
5 out of 5

Published 6 February 2018

Excellent. First rate service

C Strutt

Contract Hire Plus GAP

Verified Claim Review
5 out of 5

Published 6 February 2018

You only find out how good or bad an insurance company is when you make a claim. Unfortunately I had to claim due to a write off and ALA have been fantastic. Claim settled quickly with the minimum of fuss.

A Clarke

Back to Invoice Plus GAP

Verified Claim Review
5 out of 5

Published 6 February 2018

Perfect service, claim sorted quickly and efficiently. With very easy paperwork. Always someone at the end of the phone who explained the process.

J Oliver

Back to Invoice Plus GAP

Verified Claim Review
5 out of 5

Published 6 February 2018

Very good service and helpful staff all they way through the process. With this product I was able to replace my car like for like.

K Lloyd

Contract Hire Plus GAP

Verified Claim Review
5 out of 5

Published 6 February 2018

Excellent service, Paul Scott couldn’t of done anymore, helped every step of the way. Would highly recommend

C Harrington

Back to Invoice Plus GAP

Verified Claim Review
5 out of 5

Published 16 January 2018

Excellent service, unfortunately had to use them, they were very understanding, paid out quickly, really good, can highly recommend

J Bateman

Vehicle Replacement Plus GAP

Verified Claim Review
5 out of 5

Published 15 January 2018

Had Vehicle Replacement policy and had a crash. ALA covered the full replacement value, without any fuss. Bought it again for the new car

P Lowe

Back to Invoice Plus GAP

Verified Claim Review
Published 20 December 2017

Excellent service and always happy to help. I also had to use the GAP cover on another family members car when it got hit and written off and ALA were great with now issues on paying out as the car was only three months old and on a PCP.

A Clements

Back to Invoice Plus GAP

Verified Claim Review
Published 23 November 2017

My wife and I were devastated by the loss of our car, but thanks to our GAP Insurance through MB&G Insurance, everything went smoothly with a very successful outcome.

G Theaker

ALA GAP Insurance is recommended and awarded by