Trustpilot

ALA Insurance rates: Excellent 9.1 for claims based on 141 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Vehicle Replacement Plus GAP

Verified Claim Review
Published 13 July 2017

I recently had to claim following an accident and ALA were brilliant, they responded quickly and all sorted within two weeks and settlement agreed with no issues. To top it all I went back for new cover on my new car and I even got an offer as a returning customer..couldn't rate them more highly.

C Litton

Back to Invoice Plus GAP

Verified Claim Review
Published 28 June 2017

Had several policies now, and unfortunately had to claim on the last one, but the experience was outstanding. No hesitation in recommending them

R Nixon

Back to Invoice Plus GAP

Verified Claim Review
Published 31 May 2017

We took out GAP Insurance Back to Invoice with ALA Insurance 18 months ago.
The car was recently written off (no fault claim on Direct Line).
ALA were excellent and once the necessary paperwork was through from all the relevant parties they paid out immediately.
The service was so good we have taken a new policy for the new car purchased after the accident.
Would highly recommend ALA Insurance.

A Hine

Back to Invoice Plus GAP

Verified Claim Review
Published 25 May 2017

Good customer service and good policy and better price than if you buy it in the garage. Also claims process was very easy and quick pay out once the main insurance company has settled.

M Ellwood

Vehicle Replacement Plus GAP

Verified Claim Review
Published 16 May 2017

Like almost everyone else here, I too am really impressed by their GAP product coverage and price - so much better than the products offered by dealers.
Unlike the majority of reviewers here, however, I've actually made a claim recently when my car was written off in an accident. The claims experience was simple, quick and the claims service was excellent. They paid exactly what the policy said, no arguments, quibbles or nit-picking.
I purchased two more GAP policies from last week them as a result.
Thank you ALA. You helped make a very bad week tolerable.

J Ward

Back to Invoice Plus GAP

Verified Claim Review
Published 10 May 2017

Used ALA before. Unfortunately our car was a total loss. ALA paid out in days, we have bought a new vehicle and once again purchased GAP through ALA as the price was excellent.

A Dale

Back to Invoice Plus GAP

Verified Claim Review
Published 24 April 2017

Having a car crash is very stressful especially when your Range Rover is written off. ALA were fast, efficient and very responsive and my claim was settled within a week of first contacting them. I have recommended them to my friends and family and I will be getting more insurance with them when my new car arrives. Highly recommended

E Glennon

Vehicle Replacement Plus GAP

Verified Claim Review
Published 12 April 2017

Had to make a claim through these guys, paid out in full and very friendly. I did need to call them a couple of times to track the progress of my claim as it took a couple of weeks and I hadn't heard from them and wanted to be kept up-to-date. This would be the only small negative from me, otherwise a good company to deal with and their price matching to other providers is very good.

A Fox

Back to Invoice Plus GAP

Verified Claim Review
Published 17 March 2017

At a stressful time, the claim was handled excellently from start to finish and was settled promptly without any fuss. I wouldn't hesitate to recommend them.

J Stephenson

Back to Invoice Plus GAP

Verified Claim Review
Published 17 March 2017

Claimed after my car was a total write off. Customer services were a great help which made the claim very easy.
Would highly recommend.

S Davison

ALA GAP Insurance is recommended and awarded by