Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 185 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2018, we paid 100% of all legitimate claims submitted by our customers
  • Our highest claim paid to date was for £50,000
  • Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 11 July 2016

Well worth the cost.

We were advised to take this product out by the main agent at a huge cost, ALA provided it at a fraction of that and when we unfortunately we had to use it the people we delt with were excellent and very understanding. Well done and well worth the money.

CustomerALAN JOLLEY

Back to Invoice Plus GAP

Verified Claim Review
Published 10 July 2016

Does what it says on the tin

Car written off, claim made, claim accepted, cheque sent - simple and hassle free, definitely recommend

Julian Klein

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Verified Claim Review
Published 8 July 2016

Excellent

Cant fault. Very helpful through process. Keeping you informed as you go. Good insurance to have on your precious purchase.

Tom

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Verified Claim Review
Published 7 July 2016

Very pleased

I was very impressed in how helpful and quickly my claim was sorted out,the team members could'nt of been more helpful . Would definitely recommend

Marie Taylor

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Verified Claim Review
Published 3 July 2016

Hassle-free experience

Unfortunately my car was written off in a five car shunt. The whole experience with my claim for gap insurance was handled quickly and without any hassles. The whole process took less than three weeks from the time of the accident to settling the claim. Would highly recommend this service.

Craig

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Verified Claim Review
Published 2 July 2016

Good cover at an affordable price

Policy was much cheaper than the one offered by the dealer. Unfortunately I did have to claim after 18 months however this was handled quickly and efficiently. Have now taken out another policy for my replacement car. Would definitely recommend.

Craig G

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Verified Claim Review
Published 1 July 2016

Gap insurance

Got my gap insurance without any delay

Deric Peters

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Verified Claim Review
Published 30 June 2016

Excellent customer service

I would recommend to anyone to take out gap insurance not only for the finance but for the help and guidance I was given during the claim. The claim was settled quickly without any fuss, once I sent in the form.

Tracy Matthews

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Verified Claim Review
Published 30 June 2016

The best GAP insurance

The best value for money GAP insurance available, it's the first time I've had to use it and they were helpful easy to deal with and responsive but above all very swift in dealing with my claim

Tim Burt

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Verified Claim Review
Published 30 June 2016

Amazing customer service and response

Couldn't have asked for more. Sympathetic, concerned and professional

Tracey Jones

ALA GAP Insurance is recommended and awarded by

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