Trustpilot

ALA Insurance rates: Excellent 9.1 for claims based on 141 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Tyre Insurance

Verified Claim Review
Published 27 February 2017

ADDITIONAL COVER CLAIM:
I have had GAP and Tyre insurance from ALA in recent years. They are always helpful on online chat, the GAP policy can be transferred to a new vehicle without charge and the tyre claim process was simple. I had my tyre replaced at BMW at a cost of £200, ALA sent a cheque for the amount to me that same week with no quibble. Compared to main dealer prices their GAP is unbeatable value. I wouldn't hesitate to recommend.

M Parry

Tyre Insurance

Verified Claim Review
Published 16 February 2017

ADDITIONAL COVER CLAIM: Just purchased GAP insurance through ALA insurance and it was half the price of what the main dealer was charging. I've previously used ALA insurance for Tyre insurance and claiming on that policy was simple and straight forward. I would recommend ALA insurance to others.

D Raja

Back to Invoice Plus GAP

Verified Claim Review
Published 16 February 2017

ALA have been a pleasure to deal with from the moment I took out the policy. As discussed my house was broken into about four weeks ago and my Mercedes was stolen. I claimed on the GAP insurance, however my vehicle was finally recovered by the police so no claim was necessary. The claims team were also highly efficient and personable.

I would not hesitate in recommending ALA to anyone that I know that requires GAP insurance as your service levels are second to none.

A Hockenhull

Back to Invoice Plus GAP

Verified Claim Review
Published 1 February 2017

My claim was dealt with quickly and easily

K Jackson

Back to Invoice Plus GAP

Verified Claim Review
Published 1 February 2017

After the theft of my car earlier in the year, I had to claim on my ALA GAP insurance policy. Process was straight forward and they paid up the difference between purchase price and invoice. Had to provide a lot of documentation but no more than you would expect.

M Lynas

Alloy Wheel Insurance

Verified Claim Review
Published 1 February 2017

ADDITIONAL COVER CLAIM:
I've been with ALA for 3 years now and found their policies and service first class. I have had cause to make a few claims and every one of them has been handled efficiently and without quibble.

R Wagner

Tyre Insurance

Verified Claim Review
Published 1 February 2017

ADDITIONAL COVER CLAIM:
They have paid out for their Tyre insurance several times with no fuss. Luckily I haven't tested the GAP insurance yet

J Liebeck

Back to Invoice Plus GAP

Verified Claim Review
Published 10 January 2017

If you're thinking of buying a new car, go and get yourself some GAP insurance straight away. These guys saved my bacon when my car was written off when I wasn't in it. Without this, I would have been £7000 out of pocket.

Definitely recommend.

M Charles

Vehicle Replacement Plus GAP

Verified Claim Review
Published 3 January 2017

I've just bought another GAP insurance policy for my new car with ALA. I had to claim on a policy I had with them a couple of years ago and they were brilliant. No hassle or stress and very supportive. The GAP paid out £9700 which was amazing and really saved my bacon (my Mercedes was stolen).
Thanks ALA

I Tomlinson

Back to Invoice Plus GAP

Verified Claim Review
Published 21 December 2016

I felt compelled to write to you in order to express my gratitude for the way my recent claim was handled. Having been the unfortunate victim of a house break in resulting in my car keys and car being stolen (just before Christmas), to be frank I was dreading what I expected to be a long drawn out and complicated claims process. This being (thankfully) my first such experience in over 30 years of driving I was also wary of the "small print".
The process was straightforward, your staff being easy to contact (thanks to Paul Scott), swift in their responses and sympathetic to the situation in which I found myself. From the break in to your settlement was less than a week and a big weight off my mind especially at this time of year.
So pleased that I rejected the dealers inflated GAP insurance in favour of yours. I can honestly say that this was the best £163 that I have ever spent. You fully deserve your 5 star Defaqto rating.

M Gregory

ALA GAP Insurance is recommended and awarded by