Trustpilot

ALA Insurance rates: Excellent 9.1 for claims based on 141 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 23 November 2016

I have taken out GAP cover with ALA several times over the years. When my car was written off this summer, the process of making a claim was efficiently handled and the payout made all the difference in obtaining a replacement vehicle. I would recommend ALA to any driver.

N Watson

Back to Invoice Plus GAP

Verified Claim Review
Published 23 November 2016

Once all paperwork was complete the payment process and customer service was quick and efficient through MB&G {claims administrators}.

Some help was required from my finance company to complete the paperwork but all questions were fair and justified.

N Formby

Agreed Value GAP

Verified Claim Review
Published 14 November 2016

ALA offered me a GAP insurance on my car when I first purchased it. The insurance was very competitive and I have now had to claim on it after my car was written off in a recent accident. The claim was dealt with promptly by the friendly team and payment took less than 14 days to come through. I will take out a new policy for my replacement car. Highly recommended.

M Claassen

Back to Invoice Plus GAP

Verified Claim Review
Published 14 November 2016

2 years and 10 months in to our 3 year GAP cover and our car gets stolen and the insurance company wrote off the car. Then came the GAP claim. The claims process was straight forward and efficient. Don in claims was very helpful!

Have already purchased GAP cover through ALA for the replacement car. As per the other reviews the purchase is fast and the premiums are value (didn't want to say cheap). Would recommend ALA to anyone.

S Bonnell

Vehicle Replacement Plus GAP

Verified Claim Review
Published 14 November 2016

Like most people I wondered if GAP insurance was worthwhile and if expensive manufacturers GAP insurance would be best. I opted for ALA and unfortunately had a total loss accident within a couple of months of buying my new car. ALA were fantastic. I completed their form, returned the documents they required and they phoned to discuss the gap value. They paid the gap to the current invoice value of the same new car i.e. including the price increase. The procees was very quick and friendly. I will take out GAP on any future cars and will use ALA.

A Johnston

Scratch and Dent Insurance

Verified Claim Review
Published 20 October 2016

ADDITIONAL COVER CLAIM:
I had Scratch and Dent insurance and when I had to use it there were no problems at all. A great repair job. Transferring cover to a new car was easy. I will certainly use them again.

P Howard

Motorcycle VRI GAP

Verified Claim Review
Published 15 October 2016

Had a total loss claim on my Ducati Multistrada Piles Peak after it was stolen at 6 months old. Pleasant and efficient which was a huge contrast to my insurer, who did turn a crisis into a drama and took over 3 weeks to pay from the day they said they would.
ALA are first class and I took out another policy with them for my new bike. Old fashioned service, hassle free and extremely competitive pricing especially compared to dealer gap insurance (around twice of the price of ALA). Speak to Dawn, she is outstanding.

S Pidcock

Scratch and Dent Insurance

Verified Claim Review
Published 4 October 2016

I have had 3 policies with ALA and on my 3rd policy I had to make a claim. I have always been wary of these company's in case I ever had to claim but from start to finish this company was fantastic no hassle no major confusing form to fill out basically they paid the shortfall on my car without a fight. I recommend this company and always buy your own policy online as I have, buy with confidence from ALA in case anything ever happens!
This is my own personal experience and honest review.
Keep up the good work ALA and I will return in the future for another policy with yourselves.

S Stevenson

Tyre Insurance

Verified Claim Review
Published 13 September 2016

ADDITIONAL COVER CLAIM:
I used ALA for my Tyre insurance on my previous car and there was never a problem with the claims I made. Hence the reason for using them again.

D Brookes

Vehicle Replacement Plus GAP

Verified Claim Review
Published 13 September 2016

I have for the last few years always bought GAP insurance.
I have been fortunate to only need it once when somebody wrote off my car.
ALA were brilliant paid up as promised. It made a big difference to the insurance settlement and meant not only could I replace my car, I could by a better one.
Thanks guys & girls

T Evans

ALA GAP Insurance is recommended and awarded by