Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 185 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2018, we paid 100% of all legitimate claims submitted by our customers
  • Our highest claim paid to date was for £50,000
  • Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 30 June 2016

Amazing

Called when my car was declared a write off, filled in the form, sent it off late Friday evening. Called Monday to see if it was looked at to be told my claim was with accounts and the cheque would be sent to me on Wednesday! defiantly recommend and I have taken it out again

Katherine

Vehicle Replacement Plus GAP

Verified Claim Review
Published 30 June 2016

Excellent Service

We never bought GAP insurance before, but glad we did. There were many companies to choose from and ALA looked the most competitive. When talking to them they were extremely friendly, courteous and understood our needs. UNFORTUNATELY we were involved in an incident which caused our new car to be written off at only 10 months old. FORTUNATELY we had GAP insurance with ALA. They settled our claim with prompt efficiency, relieving all stress and worry. We will definitely use ALA again as our FIRST choice for Insurance.

Colin Robertson

Back to Invoice Plus GAP

Verified Claim Review
Published 30 June 2016

Easy process and great support/ direction

The process was smooth, all members of the team I spoke with were friendly, helpful and polite even if they weren't dealing with the claim directly. The claim was settle very quickly and the payment arrived quickly afterwards. Would definitely use this company again!

Verena Hudson - Harding

Agreed Value GAP

Verified Claim Review
Published 30 June 2016

Hassle free claim with excellent customer service

Made the call after my car was declared a total loss the only hassle I had was I agreed a price with the insurance company first then made a gap claim where they told me not to accept the first offer which was fair enough, the insurance company gave me top money for my car so it wasn't a problem, once I got paid out and sent the relevant documents to ala I was paid out very quick, I never thought I'd ever need this policy but took it out myself instead of the garage rip off prices and ala a fraction of the cost! I have recommended ala to many of my freinds who bought new cars and il .be a returning customer in the future! I've had 3 policies but only ever made one claim great piece of mind and we'll worth the money and hassle free claims.

Scott Stevenson

Verified Claim Review
Published 13 February 2016

Fantastic service when it came to the crunch!

We have taken out ALA Gap insurance on three cars (wife's, daughter and step daughter) and we had to make a claim folowing step daughter's car, a 15 month old Lexus CT200H being written off in an accident caused by a foreign lorry driver running into cars queuing for the A2 Bluewater turn-off in Kent.

ALA's claims handling company were excellent, they worked with the insurance company (Admiral) and immediately transferred the GAP amount to us. The total we received was the invoice amount of the car (it was an ex-demonstrator when purchased) including covering the £540 policy excess, exactly as stated.

Just one personal observation, I think it is best if you are covering a new car to go for the "Vehicle Replacement Plus" cover. If you are covering an ex-demo or used car, go for the "Back to Invoice Plus" cover, but ALA will advise you.

I can certainly say this is a very good company to deal with and will be buying from ALA again. I cannot recommend them highly enough.

Justin G8YTZ

Justin G8YTZ, london, GB

Back to Invoice Plus GAP

Verified Claim Review
5 out of 5

Published 26 February 2018

Excellent service received with claim process. ALA replied to all correspondence promptly. Have re-insured with them on a new car, I would not hesitate to recommend this company.

S Preater

Back to Invoice Plus GAP

Verified Claim Review
5 out of 5

Published 19 February 2018

No need to listen to those horror stories when it comes to GAP insurance as these guys are brilliant and paid out within a week!! Definitely recommend and I will be taking GAP insurance out with ALA when I pick up my next car!!
A* Service!!

C Perks

Back to Invoice Plus GAP

Verified Claim Review
5 out of 5

Published 19 February 2018

Excellent service. I suffered a car theft and the "Back to Invoice" policy meant that I didn't suffer any financial loss.

M Wright

Back to Invoice Plus GAP

Verified Claim Review
5 out of 5

Published 6 February 2018

Unfortunately car was written off by an uninsured driver (no driving licence either!), the GAP insurance claim was dealt with perfectly by ALA.

They were very helpful throughout the claim and answered any and all questions promptly.

Would recommend to everyone for peace of mind.

M Dhami

Back to Invoice Plus GAP

Verified Claim Review
5 out of 5

Published 6 February 2018

Excellent. First rate service

C Strutt

ALA GAP Insurance is recommended and awarded by

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