Claims Reviews
ALA Insurance rates: Excellent 9.3 based on 133 reviews
ALA Insurance rates: Excellent 9.3 for claims based on 133 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
How to make a claim
For frequently asked questions regarding the claims process please click here
Rest assured that when making a claim, you are in safe hands...
- In 2016, we paid 100% of all claims submitted by our customers
- Our highest claim paid to date was for £37,867.52
- Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41
Verified Customer Claims Reviews
Back to Invoice Plus GAP
Absolutely fantastic service
Absolutely fantastic service. Says and does everything written on the box. I’ve used Ala for Gap policy for many years without the reason to actually claim but recently unfortunately I had to claim on my policy. What a service!!!! Very efficient and Stress free. No fuss at all. Recommending to all my friends, family and clients. Well done Ala!!!
Shahid Butt, N/A, GB
Contract Hire Plus GAP
I recently had an accident in my new…
I recently had an accident in my new vehicle and had gap insurance through ALA they where extremely helpful and professional, I have since bought another new vehicle and also got gap insurance through ALA again. Would 100% recommend them to anyone.
Adam Rowe, N/A, GB
Back to Invoice Plus GAP
Perfect
Have two vehicles with them.
Unfortunately one caught fire. Paid out very quickly and their staff (Don) she is very helpful
Overall their customer service is perfect
Definitely recommend it
Alex Aree, N/A, GB
Vehicle Replacement Plus GAP
ALA were simple to deal with
ALA were simple to deal with, being happy to correspond by email.
Marty Mellis-Fox, N/A, GB
Back to Invoice Plus GAP
Very efficient & accessible
Paid very quickly by me allowing GAP insurer to liaise with my own underwriter to finalise who was paying what
This was very quick & l was paid my GAP money quickly
Thank you
Russell, N/A, GB
Vehicle Replacement Plus GAP
Way way too slow
Way way too slow. I had to play piggy in the middle with both insurance companies to try and get claim sorted, making call after call and issuing emails. Your office closes at 5pm, so any requests and queries I had to deal between both companies were done during my short lunch breaks at work. Everything comes down to a 3 day service level timeframe to respond even to the smallest of queries and updates requests, which dragged the matter out longer than what was necessary. Overall it took weeks to resolve whilst I was without a car. Both insurance companies failed to talk to each other. Call back requests by claim handler was ignored. I wasnt impressed. Friendly staff but level of service needs improving.
Mark , N/A, GB
Reply from ALA Insurance
Dear Mark
Thank you taking the time to leave feedback about your experience when making a claim.
We have tried to contact you to discuss this further but to no avail.We are sorry to hear that your claim was delayed. During busy times it may take longer to respond to emails, which was unfortunately the case over the Christmas period.Unfortunately there was no delegated authority in place so the insurance companies could not communicate directly however, we have highlighted to the Claim Administrators that their failure to return your call is unacceptable and they will use this, and your other feedback, to review and improve their services.
If we can be of any further assistance, please do not hesitate to contact me or the ALA team on 01653 916304.
Kind regards,
Jason
Back to Invoice Plus GAP
Excellent!
Excellent service. Following an accident caused by a third party, dealing with ALA was, by far, the easiest part of the whole claim pricesa.
Staff were professional, supportive and came across as caring, which is most appreciated after a traumatic event.
Thank you ALA, I will definitely be recommending you and using your services again ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Stuart Wheeler, N/A, GB
Back to Invoice Plus GAP
Great price and settled claim in just…
Great price and settled claim in just over 2 weeks. The claims handler I spoke to was unsure about the policy cover when I was offered replacement car by my insurers and had to check. But otherwise very efficient. So worth the money I had paid!
Gill Davies, N/A, GB
Back to Invoice Plus GAP
Claiming on my gap insurance was so easy
Claiming on my gap insurance was so much easier than i imagined. After I was told my car was a write off I got in touch with ALA and they took it from there. I received the shortfall payment between my motor insurance market value and the original invoice just 2 days after I received payment from my motor insurers.
So glad I took out the policy... never expected that I would need to claim... but a rutting stag made it all happen!! Never know what the future holds.
K Edmonds, N/A, GB
Back to Invoice Plus GAP
Very helpful and efficient processing…
Very helpful and efficient processing the claim and answered any queries I had.
Alice, N/A, GB
For claims we rate
ALA GAP Insurance is recommended and awarded by
