Trustpilot

ALA Insurance rates: Excellent 9.2 for claims based on 119 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Tyre Insurance

Verified Claim Review
Published 18 January 2019

Simple process and was paid very quickly

Simple process and was paid very quickly

Jamie

Tyre Insurance

Verified Claim Review
Published 13 January 2019

Brilliant service

Brilliant service, I couldn’t no ask for a better experience. I highly recommend ALA insurnace.

Ash

Back to Invoice Plus GAP

Verified Claim Review
Published 12 January 2019

GAP Claim

Resolved really quickly. Only difficulty I had was getting to speak to my claims handler.

Duane Walters

Back to Invoice Plus GAP

Verified Claim Review
Published 11 January 2019

Great service…

ALA Insurance dealt with our claim quickly and efficiently, we received payment in under a week after being approved.

DANIEL

Tyre Insurance

Verified Claim Review
Published 10 January 2019

Great experience

It was a trouble free experience. The call handlers were so approachable and understanding. Once I submitted my claim it was paid very quickly.

aftab

Back to Invoice Plus GAP

Verified Claim Review
Published 10 January 2019

Excellent

Excellent customer service and dealt with claim quickly and efficiently

Chiraag Patel

Back to Invoice Plus GAP

Verified Claim Review
Published 2 January 2019

Easy and swift service

Easy and swift service

Mandi

Vehicle Replacement Plus GAP

Verified Claim Review
Published 22 October 2018

I was extremely happy with the service…

I was extremely happy with the service I received. The claim was handled both efficiently and professionally.

I highly recommend taking your GAP insurance through ALA Insurance.

Samantha Hazelgrove

Back to Invoice Plus GAP

Verified Claim Review
Published 22 October 2018

Katie was lovely

Katie was lovely, I’ve had gap insurance for many years, had to make a claim once and they dealt with it and paid what they promised, excellent service from Katie

Terence Rogers

Back to Invoice Plus GAP

Verified Claim Review
Published 15 October 2018

The company is highly committed for…

The company is highly committed for there promising and they settle the cas as long you provide your documents
I will recommend to everyone to have police with them

Gita Dave

ALA GAP Insurance is recommended and awarded by