Claims Reviews
ALA Insurance rates: Excellent 4.8 out of 5 based on 151 reviews
ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 151 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
How to make a claim
For frequently asked questions regarding the claims process please click here
Rest assured that when making a claim, you are in safe hands...
- In 2016, we paid 100% of all claims submitted by our customers
- Our highest claim paid to date was for £37,867.52
- Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41
Verified Customer Claims Reviews
Warranty
Never touch their warranty insurance
Never touch their warranty insurance. The cost of replacement for water pump on Mercedes Benz E class 220 wasn’t fully covered. The whole cost was £550 and insurance cover £380. The decline to pay for draining the cooling system and fill back. The terms and conditions should mention clear what is not covered on this case. To drain the cooling liquid from engine is part from process. They sell cover with misleading information. I will take this case to financial service authority.
Paul
Warranty
Had my claim fir repair dealt with by…
Had my claim fir repair dealt with by staff st the franchised dealer who reported they had no problem in getting the repair authorised
James Kent
Back to Invoice Plus GAP
Excellent service
Excellent service! Thank you
VLP
Back to Invoice Plus GAP
Quick and simple to claim
Quick and simple to claim, phone answered quickly by staff who were efficient and knowledgeable.
Pardon
Back to Invoice Plus GAP
Explained the process well
Explained the process well, extremely relieved I had their support both in accepting in insurance offer and in getting back on the road with a replacement car. The only improvement I could suggest would be making an online application. By paper based processing over the timeline was very tight to use the gap insurance for the replacement car.
hevla
Contract Hire Plus GAP
Reasonably straightforward claim and…
Reasonably straightforward claim and paid out in good time. Would recommend this company!
Ash S
Back to Invoice Plus GAP
Dealing with insurance is never easy…
Dealing with insurance is never easy but I couldn't fault ALA at all. The whole process was as easy as it could be and the staff were friendly and helpful. Would 100% reccomend and have done to friends and family.
James Shiels
Contract Hire Plus GAP
Fantastic service at a good price
The price was good and they were there to help when the worst happened. Couldn't fault the service.
Andrew Domone
Back to Invoice Plus GAP
Excellent value for money
Excellent value for money - very professional and helpful staff. I have previous experience of dealings with ALA many years ago when my RAV4 was written off and they made a very difficult time easer to get through.
Pat Middleton
Back to Invoice Plus GAP
Couldn't fault ALA when I had to make…
Couldn't fault ALA when I had to make an RTI claim. They very quickly agreed the figures and made the payment as soon as my insurance company gave them the information they needed. I was so impressed I took out another policy with them for my new vehicle without hesitation.
Mrs Rolfe
For claims we rate
ALA GAP Insurance is recommended and awarded by
