Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 185 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2018, we paid 100% of all legitimate claims submitted by our customers
  • Our highest claim paid to date was for £50,000
  • Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 3 April 2020

Simple process

Simple process, easy to speak to handler etc

Andrew Mitchell

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Verified Claim Review
Published 3 April 2020

Great experience made me feel at ease…

Great experience made me feel at ease with the situation I was in. Raising the documents took me a while but they were accommodating. Big shout out to Don who dealt with my claim thanks guys will recommend to family and friends

Mr Gill

Back to Invoice Plus GAP

Verified Claim Review
Published 3 April 2020

Claim

I would like to thank the claims department for a speedy payment. The beginning was slow but once the insurance co paid up, the gap insurance was kicked in very speedily

I gave my new business to ALA

Mudassir Pasha

Back to Invoice Plus GAP

Verified Claim Review
Published 11 March 2020

Excellent service great staff work very…

Excellent service great staff work very quickly and efficiently.

Dimps

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Verified Claim Review
Published 4 March 2020

Quick & efficient service

Quick & efficient service

Wendy

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Verified Claim Review
Published 4 March 2020

Very easy to work with and claim was…

Very easy to work with and claim was handled very efficiently - would definitely use again.

WJH

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Verified Claim Review
Published 26 February 2020

Very helpful

Very helpful

Keith Wilson

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Verified Claim Review
Published 18 February 2020

Excellent service

Excellent service from ALA. Fast. Helpful. Made the whole experience easy and pain free. Will be using again when next car is purchased.

Rebecca Strachon

Back to Invoice Plus GAP

Verified Claim Review
Published 17 February 2020

Review

All went smoothly happy with the policy

Daniel Winters

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Verified Claim Review
Published 11 February 2020

Having sadly had my car stolen in early…

Having sadly had my car stolen in early January, I was so grateful to have had GAP insurance. Quick service no quibbles and a pleasure to deal with. Although I had lost my car, at least getting the money to replace it was such an easy process

Michelle Cole

ALA GAP Insurance is recommended and awarded by

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