Claims Reviews
ALA Insurance rates: Excellent 4.8 out of 5 based on 185 reviews
ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 185 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
How to make a claim
For frequently asked questions regarding the claims process please click here
Rest assured that when making a claim, you are in safe hands...
- In 2018, we paid 100% of all legitimate claims submitted by our customers
- Our highest claim paid to date was for £50,000
- Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561
Verified Customer Claims Reviews
Back to Invoice Plus GAP
Simple process
Simple process, easy to speak to handler etc
Andrew Mitchell
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Great experience made me feel at ease…
Great experience made me feel at ease with the situation I was in. Raising the documents took me a while but they were accommodating. Big shout out to Don who dealt with my claim thanks guys will recommend to family and friends
Mr Gill
Back to Invoice Plus GAP
Claim
I would like to thank the claims department for a speedy payment. The beginning was slow but once the insurance co paid up, the gap insurance was kicked in very speedily
I gave my new business to ALA
Mudassir Pasha
Back to Invoice Plus GAP
Excellent service great staff work very…
Excellent service great staff work very quickly and efficiently.
Dimps
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Quick & efficient service
Quick & efficient service
Wendy
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Very easy to work with and claim was…
Very easy to work with and claim was handled very efficiently - would definitely use again.
WJH
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Very helpful
Very helpful
Keith Wilson
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Excellent service
Excellent service from ALA. Fast. Helpful. Made the whole experience easy and pain free. Will be using again when next car is purchased.
Rebecca Strachon
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Review
All went smoothly happy with the policy
Daniel Winters
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Having sadly had my car stolen in early…
Having sadly had my car stolen in early January, I was so grateful to have had GAP insurance. Quick service no quibbles and a pleasure to deal with. Although I had lost my car, at least getting the money to replace it was such an easy process
Michelle Cole
For claims we rate
ALA GAP Insurance is recommended and awarded by
