Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 157 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 1 February 2017

After the theft of my car earlier in the year, I had to claim on my ALA GAP insurance policy. Process was straight forward and they paid up the difference between purchase price and invoice. Had to provide a lot of documentation but no more than you would expect.

M Lynas

Alloy Wheel Insurance

Verified Claim Review
Published 1 February 2017

ADDITIONAL COVER CLAIM:
I've been with ALA for 3 years now and found their policies and service first class. I have had cause to make a few claims and every one of them has been handled efficiently and without quibble.

R Wagner

Tyre Insurance

Verified Claim Review
Published 1 February 2017

ADDITIONAL COVER CLAIM:
They have paid out for their Tyre insurance several times with no fuss. Luckily I haven't tested the GAP insurance yet

J Liebeck

Back to Invoice Plus GAP

Verified Claim Review
Published 10 January 2017

If you're thinking of buying a new car, go and get yourself some GAP insurance straight away. These guys saved my bacon when my car was written off when I wasn't in it. Without this, I would have been £7000 out of pocket.

Definitely recommend.

M Charles

Vehicle Replacement Plus GAP

Verified Claim Review
Published 3 January 2017

I've just bought another GAP insurance policy for my new car with ALA. I had to claim on a policy I had with them a couple of years ago and they were brilliant. No hassle or stress and very supportive. The GAP paid out £9700 which was amazing and really saved my bacon (my Mercedes was stolen).
Thanks ALA

I Tomlinson

Back to Invoice Plus GAP

Verified Claim Review
Published 21 December 2016

I felt compelled to write to you in order to express my gratitude for the way my recent claim was handled. Having been the unfortunate victim of a house break in resulting in my car keys and car being stolen (just before Christmas), to be frank I was dreading what I expected to be a long drawn out and complicated claims process. This being (thankfully) my first such experience in over 30 years of driving I was also wary of the "small print".
The process was straightforward, your staff being easy to contact (thanks to Paul Scott), swift in their responses and sympathetic to the situation in which I found myself. From the break in to your settlement was less than a week and a big weight off my mind especially at this time of year.
So pleased that I rejected the dealers inflated GAP insurance in favour of yours. I can honestly say that this was the best £163 that I have ever spent. You fully deserve your 5 star Defaqto rating.

M Gregory

Back to Invoice Plus GAP

Verified Claim Review
Published 23 November 2016

I have taken out GAP cover with ALA several times over the years. When my car was written off this summer, the process of making a claim was efficiently handled and the payout made all the difference in obtaining a replacement vehicle. I would recommend ALA to any driver.

N Watson

Back to Invoice Plus GAP

Verified Claim Review
Published 23 November 2016

Once all paperwork was complete the payment process and customer service was quick and efficient through MB&G {claims administrators}.

Some help was required from my finance company to complete the paperwork but all questions were fair and justified.

N Formby

Agreed Value GAP

Verified Claim Review
Published 14 November 2016

ALA offered me a GAP insurance on my car when I first purchased it. The insurance was very competitive and I have now had to claim on it after my car was written off in a recent accident. The claim was dealt with promptly by the friendly team and payment took less than 14 days to come through. I will take out a new policy for my replacement car. Highly recommended.

M Claassen

Back to Invoice Plus GAP

Verified Claim Review
Published 14 November 2016

2 years and 10 months in to our 3 year GAP cover and our car gets stolen and the insurance company wrote off the car. Then came the GAP claim. The claims process was straight forward and efficient. Don in claims was very helpful!

Have already purchased GAP cover through ALA for the replacement car. As per the other reviews the purchase is fast and the premiums are value (didn't want to say cheap). Would recommend ALA to anyone.

S Bonnell

ALA GAP Insurance is recommended and awarded by