Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 185 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2018, we paid 100% of all legitimate claims submitted by our customers
  • Our highest claim paid to date was for £50,000
  • Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 24 April 2017

Having a car crash is very stressful especially when your Range Rover is written off. ALA were fast, efficient and very responsive and my claim was settled within a week of first contacting them. I have recommended them to my friends and family and I will be getting more insurance with them when my new car arrives. Highly recommended

E Glennon

Vehicle Replacement Plus GAP

Verified Claim Review
Published 12 April 2017

Had to make a claim through these guys, paid out in full and very friendly. I did need to call them a couple of times to track the progress of my claim as it took a couple of weeks and I hadn't heard from them and wanted to be kept up-to-date. This would be the only small negative from me, otherwise a good company to deal with and their price matching to other providers is very good.

A Fox

Back to Invoice Plus GAP

Verified Claim Review
Published 17 March 2017

At a stressful time, the claim was handled excellently from start to finish and was settled promptly without any fuss. I wouldn't hesitate to recommend them.

J Stephenson

Back to Invoice Plus GAP

Verified Claim Review
Published 17 March 2017

Claimed after my car was a total write off. Customer services were a great help which made the claim very easy.
Would highly recommend.

S Davison

Tyre Insurance

Verified Claim Review
Published 27 February 2017

ADDITIONAL COVER CLAIM:
I have had GAP and Tyre insurance from ALA in recent years. They are always helpful on online chat, the GAP policy can be transferred to a new vehicle without charge and the tyre claim process was simple. I had my tyre replaced at BMW at a cost of £200, ALA sent a cheque for the amount to me that same week with no quibble. Compared to main dealer prices their GAP is unbeatable value. I wouldn't hesitate to recommend.

M Parry

Tyre Insurance

Verified Claim Review
Published 16 February 2017

ADDITIONAL COVER CLAIM: Just purchased GAP insurance through ALA insurance and it was half the price of what the main dealer was charging. I've previously used ALA insurance for Tyre insurance and claiming on that policy was simple and straight forward. I would recommend ALA insurance to others.

D Raja

Back to Invoice Plus GAP

Verified Claim Review
Published 16 February 2017

ALA have been a pleasure to deal with from the moment I took out the policy. As discussed my house was broken into about four weeks ago and my Mercedes was stolen. I claimed on the GAP insurance, however my vehicle was finally recovered by the police so no claim was necessary. The claims team were also highly efficient and personable.

I would not hesitate in recommending ALA to anyone that I know that requires GAP insurance as your service levels are second to none.

A Hockenhull

Back to Invoice Plus GAP

Verified Claim Review
Published 1 February 2017

My claim was dealt with quickly and easily

K Jackson

Back to Invoice Plus GAP

Verified Claim Review
Published 1 February 2017

After the theft of my car earlier in the year, I had to claim on my ALA GAP insurance policy. Process was straight forward and they paid up the difference between purchase price and invoice. Had to provide a lot of documentation but no more than you would expect.

M Lynas

Alloy Wheel Insurance

Verified Claim Review
Published 1 February 2017

ADDITIONAL COVER CLAIM:
I've been with ALA for 3 years now and found their policies and service first class. I have had cause to make a few claims and every one of them has been handled efficiently and without quibble.

R Wagner

ALA GAP Insurance is recommended and awarded by

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