Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 159 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 16 August 2016

I would recommend to anyone to take out GAP insurance not only for the finance but for the help and guidance I was given during the claim. The claim was settled quickly without any fuss, once I sent in the form.

T Matthews

Back to Invoice Plus GAP

Verified Claim Review
Published 16 August 2016

The best value for money GAP insurance available, it's the first time I've had to use it and they were helpful easy to deal with and responsive, but above all very swift in dealing with my claim

T Burt

Back to Invoice Plus GAP

Verified Claim Review
Published 16 August 2016

Called when my car was declared a write off, filled in the form, sent it off late Friday evening. Called Monday to see if it was looked at to be told my claim was with accounts and the cheque would be sent to me on Wednesday! Would definitely recommend and I have taken it out again on my new car

K Bunting

Vehicle Replacement Plus GAP

Verified Claim Review
Published 16 August 2016

We never bought GAP insurance before, but glad we did this time. There were many companies to choose from and ALA looked the most competitive. When talking to them they were extremely friendly, courteous and understood our needs. UNFORTUNATELY we were involved in an incident which caused our new car to be written off at only 10 months old. FORTUNATELY we had GAP insurance with ALA. They settled our claim with prompt efficiency, relieving all stress and worry. We will definitely use ALA again as our FIRST choice for Insurance.

G Robertson

Back to Invoice Plus GAP

Verified Claim Review
Published 16 August 2016

The process was smooth, all members of the team I spoke with were friendly, helpful and polite even if they weren't dealing with the claim directly. The claim was settle very quickly and the payment arrived quickly afterwards. Would definitely use this company again!

V Hudson

Agreed Value GAP

Verified Claim Review
Published 16 August 2016

Made the call after my car was declared a total loss the insurance company gave me top money for my car so it wasn't a problem, once I got paid out and sent the relevant documents to ALA I was paid out very quick, I never thought I'd ever need this policy but took it out myself instead of the garage rip off prices and ALA are a fraction of the cost! I have recommended ALA to many of my friends who bought new cars and I will be a returning customer in the future! I've had 3 policies but only ever made one claim great peace of mind and is worth the money and hassle free claims.

S Stevenson

Back to Invoice Plus GAP

Verified Claim Review
Published 4 March 2016

Very efficient service provided by ALA when I claimed on my policy in April 2015. I have recommended your company to my family and friends

T Jones

Back to Invoice Plus GAP

Verified Claim Review
Published 4 March 2016

My GAP claim was made in December 2015 through ALA's claims team, and they provided very good customer service which I was very happy with. The response to my questions was fantastic. I was less happy with the way my comprehensive insurers handled the claim! Highly recommended and have taken out another GAP policy with ALA for my new car.

E Carey

Back to Invoice Plus GAP

Verified Claim Review
Published 20 August 2015

After being involved in a car accident I had to claim from my GAP insurance. From the very start the customer service representatives were professional and empathetic and I wasn't made to feel I was just another customer. ALA dealt with my claim quickly, professionally and kept me updated throughout. I would have no hesitation to recommend ALA.

E Charge

Back to Invoice Plus GAP

Verified Claim Review
Published 5 March 2015

I have always purchased GAP cover for my vehicles, but I had to make my first GAP claim when my BMW was sadly destroyed in an accident in 2012 - my experience of the ALA claims process could not have been better. ALA claims staff made the stressful accident very easy to manage and I now always have total peace of mind.

R Carter

ALA GAP Insurance is recommended and awarded by