Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 185 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2018, we paid 100% of all legitimate claims submitted by our customers
  • Our highest claim paid to date was for £50,000
  • Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561

Verified Customer Claims Reviews

Motorcycle VRI GAP

Verified Claim Review
Published 15 October 2016

Had a total loss claim on my Ducati Multistrada Piles Peak after it was stolen at 6 months old. Pleasant and efficient which was a huge contrast to my insurer, who did turn a crisis into a drama and took over 3 weeks to pay from the day they said they would.
ALA are first class and I took out another policy with them for my new bike. Old fashioned service, hassle free and extremely competitive pricing especially compared to dealer gap insurance (around twice of the price of ALA). Speak to Dawn, she is outstanding.

S Pidcock

Scratch and Dent Insurance

Verified Claim Review
Published 4 October 2016

I have had 3 policies with ALA and on my 3rd policy I had to make a claim. I have always been wary of these company's in case I ever had to claim but from start to finish this company was fantastic no hassle no major confusing form to fill out basically they paid the shortfall on my car without a fight. I recommend this company and always buy your own policy online as I have, buy with confidence from ALA in case anything ever happens!
This is my own personal experience and honest review.
Keep up the good work ALA and I will return in the future for another policy with yourselves.

S Stevenson

Tyre Insurance

Verified Claim Review
Published 13 September 2016

ADDITIONAL COVER CLAIM:
I used ALA for my Tyre insurance on my previous car and there was never a problem with the claims I made. Hence the reason for using them again.

D Brookes

Vehicle Replacement Plus GAP

Verified Claim Review
Published 13 September 2016

I have for the last few years always bought GAP insurance.
I have been fortunate to only need it once when somebody wrote off my car.
ALA were brilliant paid up as promised. It made a big difference to the insurance settlement and meant not only could I replace my car, I could by a better one.
Thanks guys & girls

T Evans

Back to Invoice Plus GAP

Verified Claim Review
Published 16 August 2016

This is the second time I have purchased GAP insurance with ALA. The first time I was unfortunate enough to have to make a claim and they dealt with the case promptly and fairly. The premium is by far the best I have found and their staff always friendly and helpful when you phone them.

A Bicknell

Back to Invoice Plus GAP

Verified Claim Review
Published 16 August 2016

Dealt with this claim on a 3 and a half month old car in no time at all. No problems whatsoever. The replacement car has now arrived.

S Jefferson

Vehicle Replacement Plus GAP

Verified Claim Review
Published 16 August 2016

We bought this insurance hoping we wouldn't have to use it but, unfortunately, our car was written off by an articulated lorry on the M25. Fortunately we weren't hurt and ALA Insurance was excellent, paying the value of our GAP without making it a further ordeal. Thank you.

I Clark

Back to Invoice Plus GAP

Verified Claim Review
Published 16 August 2016

Brilliant experience - a really family, personalised feel to the company. Very straight forward, quick process of claiming and would recommend to anyone! So impressed that I joined again for my new car!

H Tuckett

Back to Invoice Plus GAP

Verified Claim Review
Published 16 August 2016

We were advised to take this product out by the main agent at a huge cost, ALA provided it at a fraction of that and when we unfortunately we had to use it the people we dealt with were excellent and very understanding. Well done and well worth the money.

A Jolley

Back to Invoice Plus GAP

Verified Claim Review
Published 16 August 2016

Car written off, claim made, claim accepted, cheque sent - simple and hassle free, definitely recommended

J Klein

ALA GAP Insurance is recommended and awarded by

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