Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 157 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 15 October 2013

I had to claim on my GAP insurance policy earlier this year and I was very impressed with the whole process, so much so that I renewed my GAP insurance policy with ALA.

The claims process was speedy and I received my settlement 1 week after initial contact. The claims administrators I spoke to were very helpful.

D Loveluck

Back to Invoice Plus GAP

Verified Claim Review
Published 15 October 2013

The claims handlers who dealt with my claim were very helpful and friendly. They provided speedy assistance to ensure my claim was settled as quickly as possible once I had provided the required documentation from my insurance company.

C Smith

Back to Invoice Plus GAP

Verified Claim Review
Published 15 October 2013

I was unfortunate enough to have to use the insurance as the car was written off in a no-fault road traffic collision.

The support and advice from your staff throughout the process was easy and well received considering a stressful time. Payment was prompt.

I have again taken out the insurance and have already recommended this to several of my friends.

M Makings

Vehicle Replacement Plus GAP

Verified Claim Review
Published 31 July 2013

I am so glad that I purchased GAP insurance with ALA 2 years ago. My car was involved in an accident on the 14th July and was a total loss claim. Without GAP insurance I would not have been able to replace my car for the same value as I purchased. I would have had to buy an older, less reliable car.

AMS, your Claims Administrators and, in particular Catherine, were brilliant from start to finish. I am a community physio so it was important that I was mobile as quickly as possible and they really pulled out all the stops . I picked up my new car on 26th July, less than two weeks after the accident and YES I have purchased GAP insurance with ALA again.

S Hubbard

Back to Invoice Plus GAP

Verified Claim Review
Published 2 July 2013

Our car was written off following an accident and probably the least stressful aspect was dealing with ALA.

From my initial call to ALA, right up to finalising the claim, the customer service was excellent. Everything was dealt with by one person(!!!), how unusual these days, and she explained everything about the process before confirmation came by post within days.
Obviously we were delighted to receive the settlement without any hassle which allowed us to replace our car quickly.
It goes without saying that GAP insurance is top of our list when changing the car now.

K Draper

Back to Invoice Plus GAP

Verified Claim Review
Published 1 July 2013

When I purchased my Ford KA I was offered GAP insurance by the Ford dealer. I was unaware of this type of product at the time, but was interested in it as I was purchasing the car on finance. The dealer was asking for quite a large sum for the product, and this would have been purchased as part of the finance agreement and therefore incur interest over the three years. I did some online research, and came ALA who were charging significantly less for the product, so I took out the policy in the hope that I would never need it.

In January this year I was driving home from work on the motorway, and my car was hit from behind by a lorry. The car was written off having sustained significant damage to the rear and side where I then hit the central reservation. Fortunately I was relatively uninjured.

I still had several months left on my finance agreement, therefore I would have been left with very little money with which to replace my car - my sole means of transport to get to work. My insurance company valued the car and I contacted ALA immediately to claim for the difference. I was given the necessary forms to complete and return, and within weeks of the forms being sent back I received a cheque for the expected amount through the post.

The whole process was very clearly set out, and any questions I had were answered. Having GAP insurance made such a difference to me when it came to buying a new car, and I would (and have) recommend to all my friends that they take this out too, especially if purchasing a car on finance. I could not have asked for more from your company, and am very happy with the level of service I received from you.

H Smith

Back to Invoice Plus GAP

Verified Claim Review
Published 19 June 2013

I made a claim with ALA and recall the whole process being quite straight forward.

I called the claims line to clarify one aspect of the paperwork that was needed and was very happy with the service I received.

The process itself was quick and efficient and as stated above, I would happily consider a new policy with ALA, as if I needed to make a claim in the future, I know it will be dealt with in a speedy fashion.

G Stephens

Back to Invoice Plus GAP

Verified Claim Review
Published 19 June 2013

I had to make a claim on my GAP policy and I have to say the procedure was so brilliantly handled that I renewed my business with you again.

Thank you ALA.

J Barnard

Back to Invoice Plus GAP

Verified Claim Review
Published 19 June 2013

My GAP insurance claim was handled very quickly and efficiently, and I did not have to chase my claim at all as I was constantly kept up to speed.

If you need to make a claim, you need your original car purchase invoice, along with all the purchase details, so keep them in a safe place in case you need them.

I recommend ALA's service completely.

N Hirst

Back to Invoice Plus GAP

Verified Claim Review
Published 19 June 2013

I was amazed at the excellent service I received from ALA and their claims handlers when my car was stolen and never found. The claim was processed smoothly and quickly once I had provided the paperwork. I am such a happy customer because with the settlement I received, I managed to purchase brand new VW Golf which I would not have been able to do without having GAP insurance.

I would highly recommend ALA to anyone because of how they handled my claim and of course I renewed my policy with ALA on my new car!

M Tailor

ALA GAP Insurance is recommended and awarded by