Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 185 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2018, we paid 100% of all legitimate claims submitted by our customers
  • Our highest claim paid to date was for £50,000
  • Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 16 August 2016

The process was smooth, all members of the team I spoke with were friendly, helpful and polite even if they weren't dealing with the claim directly. The claim was settle very quickly and the payment arrived quickly afterwards. Would definitely use this company again!

V Hudson

Agreed Value GAP

Verified Claim Review
Published 16 August 2016

Made the call after my car was declared a total loss the insurance company gave me top money for my car so it wasn't a problem, once I got paid out and sent the relevant documents to ALA I was paid out very quick, I never thought I'd ever need this policy but took it out myself instead of the garage rip off prices and ALA are a fraction of the cost! I have recommended ALA to many of my friends who bought new cars and I will be a returning customer in the future! I've had 3 policies but only ever made one claim great peace of mind and is worth the money and hassle free claims.

S Stevenson

Back to Invoice Plus GAP

Verified Claim Review
Published 4 March 2016

Very efficient service provided by ALA when I claimed on my policy in April 2015. I have recommended your company to my family and friends

T Jones

Back to Invoice Plus GAP

Verified Claim Review
Published 4 March 2016

My GAP claim was made in December 2015 through ALA's claims team, and they provided very good customer service which I was very happy with. The response to my questions was fantastic. I was less happy with the way my comprehensive insurers handled the claim! Highly recommended and have taken out another GAP policy with ALA for my new car.

E Carey

Back to Invoice Plus GAP

Verified Claim Review
Published 20 August 2015

After being involved in a car accident I had to claim from my GAP insurance. From the very start the customer service representatives were professional and empathetic and I wasn't made to feel I was just another customer. ALA dealt with my claim quickly, professionally and kept me updated throughout. I would have no hesitation to recommend ALA.

E Charge

Back to Invoice Plus GAP

Verified Claim Review
Published 5 March 2015

I have always purchased GAP cover for my vehicles, but I had to make my first GAP claim when my BMW was sadly destroyed in an accident in 2012 - my experience of the ALA claims process could not have been better. ALA claims staff made the stressful accident very easy to manage and I now always have total peace of mind.

R Carter

Vehicle Replacement Plus GAP

Verified Claim Review
Published 31 March 2014

From start to finish the whole process of claiming on the GAP insurance policy with ALA was simple and straightforward. The lady in the office who I talked to, Cathy, was helpful, friendly and gave me good guidance on what to do. The claim was settled as quickly as ALA could, given the limitations from my main insurer and there were no quibbles or disputes. If you are in any doubt about whether to get GAP insurance or not I would say "yes" every time. This policy saved me losing over £9000 on the price of my Mercedes which was stolen on the back of a lorry! I've now taken out another policy with ALA and would whole-heartedly recommend them!

I Tomlinson

Alloy Wheel Insurance

Verified Claim Review
Published 31 March 2014

ALLOY WHEEL INSURANCE CLAIM

I bought a new BMW M3 and thought I had better look into getting GAP insurance to cover any shortfall between an insurance payout and the cost of a new M3 if I was unfortunate enough to write it off in the first four years of ownership.

People on the forums had good things to say about ALA and they were quite a bit cheaper than BMW's own GAP insurance so I decided to go with ALA.

They offered a few add-ons like alloy wheel cover, tyre cover and scratch and dent cover. These were all cheap and I thought I might as well go for the whole package.

Well, despite my best efforts after eight months of ownership I misjudged a kerb and scuffed one of my beautiful alloy wheels. I was about to take it to a wheel repair place when I remembered my ALA alloy wheel cover so I gave them a call.

I have to say that my claim was handled very quickly and efficiently. Within a couple of days a mobile repair van was sent to my home to sort out the damage. I was a bit sceptical that they could do a decent repair with the wheel still on the car but when the repair was done it was virtually impossible to tell where the damage had been. Only a very close inspection would find it - and even then only if you knew it was there in the first place.

I am very impressed with their service and would recommend them.

J Leverton

Back to Invoice Plus GAP

Verified Claim Review
Published 31 March 2014

I purchased GAP insurance for a replacement car having had my previous car written off. I heard about GAP insurance from the car dealer where I bought the car, but purchased it myself online because I wanted to read up on GAP insurance, check reviews of suppliers and prices. I purchased a policy from ALA because the price and service sounded good.

Six months later, my replacement car was hit by a van and would have cost so much to repair, that it was written off. I approached the GAP insurance claim with a sense of scepticism, but I could not have been more surprised. I expected quibbling and wriggling, but instead I received super efficient, friendly and professional service. It took a little while to receive the cheque BUT only because it took so long for the main insurer to complete things, but as soon as that was done, the GAP insurance cheque arrived in a couple of days.

Like another reviewer here, I was surprised that part of the claims process is paper/mail-led but it’s not really a problem. The forms are very easy to complete.

Well done for providing excellent service. I have taken out ALA GAP insurance to cover my new car. Let’s hope I don’t need to use it!

A Salmon

Back to Invoice Plus GAP

Verified Claim Review
Published 28 March 2014

My claim experience with ALA following a total loss was fantastic, a really superb experience.

Claims Administrators advised on on the settlement I should anticipate to receive from my insurer, and when the insurer settled under the expected amount I thought I would have to go backwards and forwards until the settlement offered was enough to satisfy the administrators. This was not the case - they settled immediately and I was very impressed.

I have renewed my business with ALA and thank everyone involved for a fantastic procedure.

P Ableson

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