Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 151 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Vehicle Replacement Plus GAP

Verified Claim Review
Published 3 May 2019

Great GAP insurance company to deal…

Great GAP insurance company to deal with. Unfortunately my car was written off and ALA paid out on a replacement vehicle of the same spec as per the policy. Did take quite a bit of back and forth with documents but we got there in the end.

Faisal

Back to Invoice Plus GAP

Verified Claim Review
Published 3 May 2019

The worst communication from an…

The worst communication from an insurance company I have ever experienced.
It took me from January until the middle of April to get a pay-out from them - which they did eventually pay out in accordance with how they should've so no complaints there.
ALA themselves are fine and great to speak to and are helpful but the underwriters and claim handlers - MB&G are shockingly bad. It takes a whole week to get a email reply from the person dealing with your claim, this wasn't a one off email experience rather at least 4/5 different emails I sent. Emails are sent to a generic email server rather than the individual person who's assigned to you.
I had to phone up on numerous occasions just to speak to someone and chase them up which was incredibly frustrating.

I personally will not be using ALA again because of this.

I T


Published 9 May 2019

Reply from ALA Insurance

Dear IT

Thank you taking the time to leave feedback about your experience when making a claim.

We have tried to contact you to discuss this further but to no avail. We are sorry to hear that your claim was delayed. During busy times it may take longer to respond to emails, which was unfortunately the case when you initially started your claim. I am pleased to hear that you were paid out in full.
We have passed your feedback to the Claim Administrators, to review and improve their services.

If we can be of any further assistance, or if you would like to discuss this further, please do not hesitate to contact me or the ALA team on 01653 916304.

Kind regards,

Jason

Back to Invoice Plus GAP

Verified Claim Review
Published 3 May 2019

Had a claim

Had a claim. Very good no problems will be using again

lloyd kings

Vehicle Replacement Plus GAP

Verified Claim Review
Published 4 April 2019

Great Service

GAP Insurance claim resolved within one week of payment confirmation from my motor insurance company and paid the right value. I will definitely recommend them and use them again. Hopefully, I won't have to make another claim.

Zia

Back to Invoice Plus GAP

Verified Claim Review
Published 4 April 2019

Absolutely fantastic service

Absolutely fantastic service. ALA were extremely helpful and efficient in dealing with my claim. I would recommend them to anyone.

Customer

Vehicle Replacement Plus GAP

Verified Claim Review
Published 3 April 2019

Recently I had to make a claim against…

Recently I had to make a claim against my Gap insurance. I called ALA and my claim was handled by a team of experts who quickly assessed my situation and settled my claim within 2 weeks of registering the claim. I would whole heartedly recommend ALA to anyone wanting GAP insurance.

NellyP

Commercial Back to Invoice Plus GAP

Verified Claim Review
Published 3 April 2019

Fantastic every thing it seid on the…

Fantastic every thing it seid on the tin good company would go with them again .

Bobby Clarke

Vehicle Replacement Plus GAP

Verified Claim Review
Published 3 April 2019

Top notch service

Top notch service, efficient and happy with payout, thank you for making it easy.

Amandeep Chavda

Back to Invoice Plus GAP

Verified Claim Review
Published 3 April 2019

Absolutely fantastic service

Absolutely fantastic service. Says and does everything written on the box. I’ve used Ala for Gap policy for many years without the reason to actually claim but recently unfortunately I had to claim on my policy. What a service!!!! Very efficient and Stress free. No fuss at all. Recommending to all my friends, family and clients. Well done Ala!!!

Shahid Butt

Contract Hire Plus GAP

Verified Claim Review
Published 20 March 2019

I recently had an accident in my new…

I recently had an accident in my new vehicle and had gap insurance through ALA they where extremely helpful and professional, I have since bought another new vehicle and also got gap insurance through ALA again. Would 100% recommend them to anyone.

Adam Rowe

ALA GAP Insurance is recommended and awarded by