Trustpilot

ALA Insurance rates: Excellent 9.3 for claims based on 133 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 2 February 2019

So easy to set up online

So easy to set up online. I had a previous gap insurance through ALA which I had to claim on and they were courteous., understanding, helpful and efficient in processing my claim quickly. So new car new gap policy... never know what life throws at you... in my previous case it was a stag!

K Edmonds, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 1 February 2019

Everything you want from a gap insurance company

Absoloutly amazing service quick professional and extremely helpful. Will be taking up a new policy with them again.

Holly Diamond, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 1 February 2019

Best service

Very quick. I was paid 2 days after my insurance paid me. Great service and very easy to deal with

Mohamed El-Telawy, N/A, GB

Tyre Insurance

Verified Claim Review
Published 18 January 2019

Simple process and was paid very quickly

Simple process and was paid very quickly

Jamie, N/A, FR

Tyre Insurance

Verified Claim Review
Published 13 January 2019

Brilliant service

Brilliant service, I couldn’t no ask for a better experience. I highly recommend ALA insurnace.

Ash, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 12 January 2019

GAP Claim

Resolved really quickly. Only difficulty I had was getting to speak to my claims handler.

Duane Walters, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 11 January 2019

Great service…

ALA Insurance dealt with our claim quickly and efficiently, we received payment in under a week after being approved.

DANIEL , N/A, GB

Tyre Insurance

Verified Claim Review
Published 10 January 2019

Great experience

It was a trouble free experience. The call handlers were so approachable and understanding. Once I submitted my claim it was paid very quickly.

aftab, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 10 January 2019

Excellent

Excellent customer service and dealt with claim quickly and efficiently

Chiraag Patel, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 2 January 2019

Easy and swift service

Easy and swift service

Mandi, N/A, GB

ALA GAP Insurance is recommended and awarded by