Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 185 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2018, we paid 100% of all legitimate claims submitted by our customers
  • Our highest claim paid to date was for £50,000
  • Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561

Verified Customer Claims Reviews

Agreed Value GAP

Verified Claim Review
Published 11 February 2020

Good service from helpful staff

Overall good service, although when I got to a proposed settlement with the ALA broker, the cheque was sent out to me before I even agreed to a settlement figure. Staff at ALA I found to be very efficient and very helpful.

John Gilbertson

Back to Invoice Plus GAP

Verified Claim Review
Published 16 January 2020

Happy with outcome

Overall, happy with outcome.
Frustrating at times how companies didn’t communicate directly, meaning I had to be the middle man with information which prolonged process.
Although I have continued to use this service with a future car, and have confidence that it will be dealt with resulting in the same happy outcome.

Cl

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Verified Claim Review
Published 9 January 2020

Super service which i am glad i…

Super service which i am glad i purchased when buying my car,was a welcome relief to have this policy

Carl

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Verified Claim Review
Published 17 December 2019

Absolutely worth investing in.

Absolutely worth investing in.
Extremely helpful when I had to make a claim. Will be recommending to everyone I know

MR VICTOR SLADE

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Verified Claim Review
Published 10 December 2019

I was in shock after the accident and…

I was in shock after the accident and having my new car written off. I expected to have to fight for my insurance claim. But I was delighted that the ALA rep was so helpful and also worked with my car insurance so that myclaim was settled within a couple of weeks and I was able to get a new car within 3 weeks. First thing I did was rake out a new ALA policy. Thanjs guys. Kathy

K M Strachan

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Verified Claim Review
Published 10 December 2019

I couldn’t fault their great service…

I couldn’t fault their great service especially when you needed it most, I will use them again and again!!!

Sam

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Verified Claim Review
Published 7 November 2019

ALA were great when it came to dealing…

ALA were great when it came to dealing with my claim and made the entire process super easy and as stress-free as possible!

Ben Godfrey, Haywards Heath, GB

Scratch and Dent Insurance

Verified Claim Review
Published 30 October 2019

Submitting a claim was quickly and…

Submitting a claim was quickly and efficiently handled, the two engineers who turned up to repair my dents and scratch phoned the day before to inform me of a time, they were on time, professional and did a fantastic job in repairing my vehicle, 10 out of 10 for service, I would highly recommend this insurance

Mr Tony Howard

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Verified Claim Review
Published 14 October 2019

Honestly couldn’t have asked for a…

Honestly couldn’t have asked for a better service. Once my new car comes I will be reusing ala due to their excellent service.

Danielle

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Verified Claim Review
Published 14 October 2019

A bit difficult to contact

A bit difficult to contact, you really need to talk to someone but all the paperwork says you can’t call for gap claims.

However when we did call staff were very helpful.

Payout was slow

Tai Pearson

ALA GAP Insurance is recommended and awarded by

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