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ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 186 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2018, we paid 100% of all legitimate claims submitted by our customers
  • Our highest claim paid to date was for £50,000
  • Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561

Verified Customer Claims Reviews

Commercial Back to Invoice Plus GAP

Verified Claim Review
Published 19 June 2013

I can say the service I got from ALA when I claimed for my 2 Mercedes vans was second to none!!! My insurance is through AXA which is one of the biggest in its field but there service was a disgrace and ALA was 100% superior and the girls who delt with my claim were absolutely amazing so much so that since then I have purchased another 4 policies and I have also passed their company name on to many people.

M Anderson

ALA GAP Insurance is recommended and awarded by