Trustpilot

ALA Insurance rates: Excellent 9.2 for claims based on 119 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 1 October 2018

Excellent service

Excellent service. Dealt with claim really quickly with no problems. So good, I have just taken out a new policy my new car.

j c

Vehicle Replacement Plus GAP

Verified Claim Review
Published 17 September 2018

Did exactly what it said on the tin

Did exactly what it said on the tin.. Paid out the difference between my insurance payout and the cost of a replacement vehicle. Would use them again in a heartbeat.

Cynths

Contract Hire Plus GAP

Verified Claim Review
Published 17 September 2018

Great service

Great service

Mariola Cicha

Contract Hire Plus GAP

Verified Claim Review
Published 17 September 2018

Good service honest advice ,made claim…

Good service honest advice ,made claim went smoothly,happy😁

Christopher Wain

Back to Invoice Plus GAP

Verified Claim Review
Published 17 September 2018

Top class service

Honestly no one wants to be in a situation where they have to make a claim, but when I was unfortunate enough, ALA were brilliant every step of the way.

MOHAMMAD DOWLUT

Back to Invoice Plus GAP

Verified Claim Review
Published 17 September 2018

Great company

Great company, reasonably priced. No issues in dealing with them. Highly recommended....

Tim Shaw

Back to Invoice Plus GAP

Verified Claim Review
Published 14 September 2018

Excellent 'back to invoice' service

I cant rate the 'Back to Invoice' gap insurance service highly enough. I bought gap insurance and forgot about it and certainly never expected to use it. 18 months later I needed to claim. The service was faultless. The claims handler didn't question the comprehensive insurer's valuation, the process was straightforward, people responded when I asked and the money appeared promptly. We have taken a new policy for our replacement car.

Really excellent service in a market which otherwise sometimes has a bad name.

James Roberts

Vehicle Replacement Plus GAP

Verified Claim Review
Published 24 July 2018

Ala insurance as a company are very…

Ala insurance as a company are very good. But their underwriters have a poor service. My car got written off and they refused to pay out. Even though my policy covered both a replacement or paying the difference. I was told by the underwriters to contact Ala as there was nothing they could do. One call to Ala and they sorted it.

Sonia Wilson


Published 12 September 2018

Reply from ALA Insurance

Thank you for taking the time to leave us feedback about your claim experience.

I am sorry to hear that initially this fell short of your expectations. Your comments have been passed to the claims administrators so that they can continue to improve the service they provide to customers who are unfortunate enough to need to claim.

I believe that the claim has now been resolved however, if you require any further information please do not hesitate to contact me on 0165316304.

Kind regards,

Jason.

Back to Invoice Plus GAP

Verified Claim Review
Published 18 July 2018

I was very satisfied with the service…

I was very satisfied with the service and outcome of my claim. Communication was excellent throughout.

Pancho Gordhan

Tyre Insurance

Verified Claim Review
Published 17 July 2018

I made a claim against my tyre…

I made a claim against my tyre insirenaxe. The claim was administered well and in a timely manner, my thanks to the team at ALA insurance

Mr Iain Geddes

ALA GAP Insurance is recommended and awarded by