Trustpilot

ALA Insurance rates: Excellent 9.3 for claims based on 133 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 8 October 2018

Ala insurance are professional and…

Ala insurance are professional and supportive when needed. Dont buy a new or nearly new car without them protecting the purchase.

Bertie, N/A, GB

Vehicle Replacement Plus GAP

Verified Claim Review
Published 8 October 2018

Fantastic Service and Value for money GAP Insurance Back to Invoice Plus

I don't usually purchase additional insurances for any products I buy but when I purchased a new car on PCP 3.5 years ago I looked at GAP insurance and found ALA offered great cover at a price much better than the dealer was offering and given the amount at stake should the worst happen I decided to go for it.

Sadly my car was written off and I suddenly panicked that I'd only purchased cover for 3 years (PCP was for 4) and when my insurance Company gave me the value they would pay (after much haggling) I was still £1000 short of the amount outstanding!!! I went digging for the paperwork (broken arm not helping) and was delighted to find that I'd actually purchased cover for 4 years!

Still a little skeptical of what I was actually covered for and how many hoops I'd have to jump through to claim, I contacted ALA and immediately knew I had spent wisely those 3.5 years ago. The person I spoke to was very friendly and efficient. A few emails (providing necessary documents) and a couple of weeks later I received payment direct into my account as did the Finance Co for the amount they required. Giving me a very healthy deposit for a replacement Vehicle.

Needless to say I immediately purchased GAP cover for my new vehicle from ALA and they accepted me without reservation even though they had just paid out a considerable sum!

Dealers of course, are very keen to place doubt in your mind about buying GAP Insurance online and to justify their substantially higher premiums but I have absolutely no qualms whatsoever in recommending ALA. Deserving of everyone of the 5 stars I have given them and some!

Bruce, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 8 October 2018

Excellent service when I submitted a…

Excellent service when I submitted a claim , process was simple and very quick in paying out would definitely recommend .

Thomas, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 8 October 2018

Very helpful staff and rapid resolution

Very helpful staff and rapid resolution. Highly recommended!

Ariane Rickard, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 1 October 2018

Excellent service

Excellent service. Dealt with claim really quickly with no problems. So good, I have just taken out a new policy my new car.

j c, N/A, GB

Vehicle Replacement Plus GAP

Verified Claim Review
Published 17 September 2018

Did exactly what it said on the tin

Did exactly what it said on the tin.. Paid out the difference between my insurance payout and the cost of a replacement vehicle. Would use them again in a heartbeat.

Cynths, N/A, GB

Contract Hire Plus GAP

Verified Claim Review
Published 17 September 2018

Great service

Great service

Mariola Cicha, N/A, GB

Contract Hire Plus GAP

Verified Claim Review
Published 17 September 2018

Good service honest advice ,made claim…

Good service honest advice ,made claim went smoothly,happy😁

Christopher Wain, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 17 September 2018

Top class service

Honestly no one wants to be in a situation where they have to make a claim, but when I was unfortunate enough, ALA were brilliant every step of the way.

MOHAMMAD DOWLUT, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 17 September 2018

Great company

Great company, reasonably priced. No issues in dealing with them. Highly recommended....

Tim Shaw, N/A, GB

ALA GAP Insurance is recommended and awarded by