Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 151 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 1 February 2019

Best service

Very quick. I was paid 2 days after my insurance paid me. Great service and very easy to deal with

Mohamed El-Telawy

Tyre Insurance

Verified Claim Review
Published 18 January 2019

Simple process and was paid very quickly

Simple process and was paid very quickly

Jamie

Tyre Insurance

Verified Claim Review
Published 13 January 2019

Brilliant service

Brilliant service, I couldn’t no ask for a better experience. I highly recommend ALA insurnace.

Ash

Back to Invoice Plus GAP

Verified Claim Review
Published 12 January 2019

GAP Claim

Resolved really quickly. Only difficulty I had was getting to speak to my claims handler.

Duane Walters

Back to Invoice Plus GAP

Verified Claim Review
Published 11 January 2019

Great service…

ALA Insurance dealt with our claim quickly and efficiently, we received payment in under a week after being approved.

DANIEL

Tyre Insurance

Verified Claim Review
Published 10 January 2019

Great experience

It was a trouble free experience. The call handlers were so approachable and understanding. Once I submitted my claim it was paid very quickly.

aftab

Back to Invoice Plus GAP

Verified Claim Review
Published 10 January 2019

Excellent

Excellent customer service and dealt with claim quickly and efficiently

C Patel

Back to Invoice Plus GAP

Verified Claim Review
Published 2 January 2019

Easy and swift service

Easy and swift service

Mandi

Verified Claim Review
Published 28 November 2018

Execellent company and cover

Unfortunately, I have had to use my GAP insurance due to me being involved in an RTA and have to say ALA were second to none during the entire claims process. Very helpful, sympathetic, dealt with my claim swiftly and ensured that I was being treated fairly by my insurance company. Turnaround in 2 weeks which is fairly quick given the size of the claim. I also had alloy wheel insurance with them, which I found out upon claiming on my GAP cover, that the alloy wheels cover didn't cover they type of alloys I had on the vehicle, without hesitation, ALA swiftly refunded me and offered me the appropriate cover for my new car. Would highly recommend this company.

Andrea Cloughley

Vehicle Replacement Plus GAP

Verified Claim Review
Published 22 October 2018

I was extremely happy with the service…

I was extremely happy with the service I received. The claim was handled both efficiently and professionally.

I highly recommend taking your GAP insurance through ALA Insurance.

Samantha Hazelgrove

ALA GAP Insurance is recommended and awarded by