Trustpilot

ALA Insurance rates: Excellent 9.1 for claims based on 141 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 22 October 2018

Katie was lovely

Katie was lovely, I’ve had gap insurance for many years, had to make a claim once and they dealt with it and paid what they promised, excellent service from Katie

Terence Rogers, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 15 October 2018

The company is highly committed for…

The company is highly committed for there promising and they settle the cas as long you provide your documents
I will recommend to everyone to have police with them

Gita Dave, N/A, GB

Tyre Insurance

Verified Claim Review
Published 11 October 2018

Ala made it really easy to make a…

Ala made it really easy to make a claim, the pay out was prompt and they were not interested in trying to get out of covering my tyre replacement, even though I had two in a relatively short time.

Michael Turner, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 11 October 2018

Took 6 weeks to complete my claim…

Took 6 weeks to complete my claim whereas
my insurance company took 2 weeks just not good enough

Edward Mckee, N/A, GB


Published 1 November 2018

Reply from ALA Insurance

Hi Edward,

Many thnaks for your review its much appreciated. Please bear with us whilst we look into the circumstances of the claim so that we can address your concerns.

Kind regards,

Jason

Good afternoon Edward.

Thank you for your patience whilst we investigated this for you.

We understand that time scales after making a claim are key to getting you a replacement vehicle in what can be a stressful time.

On initial contact with our claims administrators they advise the information they would need to process the claim. We then agree the settlement from your insurer and await a copy of proof of payment of this settlement. Once this has been received the underwriters can sign off the claim and send onto accounts to be paid.

I can confirm that once the claims administrators received satisfactory proof of the settlement payment, it only took less than 10 working days for the settlement to be paid to your account, apologies if you feel this was too long. I hope this outlines the procedure for the claims administrators and explains the timescales taken whilst processing your claim.

If you need any further information regarding this, please do not hesitate to contact me on 01653916305 or jason@ala.co.uk.

Kind rgeards,

Jason

Warranty

Verified Claim Review
Published 11 October 2018

Claim was dealt with efficiently and…

Claim was dealt with efficiently and quickly

Mrs Taylor, N/A, GB

Vehicle Replacement Plus GAP

Verified Claim Review
Published 11 October 2018

Top Service

I picked ALA after reading the Martin Lewis website and following an accident and my car written off ALA stepped up and made the GAP insurance claims process easy for me.

They took the time to explain their processes and supported myself and my family through the process. The price they offered to settle the claim was fair and I'd recommend their service to friends.

Mark Spurgeon, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 9 October 2018

Very helpful and would recommend to a…

Very helpful and would recommend to a friend.

Ciaran Weir, N/A, US

Back to Invoice Plus GAP

Verified Claim Review
Published 9 October 2018

My claim was dealt with promptly and highly recommend.

My claim was dealt with promptly and without fuss. I was so impressed that I have taken out a policy on my new car. Would highly recommend.

j c, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 8 October 2018

Ala insurance are professional and…

Ala insurance are professional and supportive when needed. Dont buy a new or nearly new car without them protecting the purchase.

Bertie, N/A, GB

Vehicle Replacement Plus GAP

Verified Claim Review
Published 8 October 2018

Fantastic Service and Value for money GAP Insurance Back to Invoice Plus

I don't usually purchase additional insurances for any products I buy but when I purchased a new car on PCP 3.5 years ago I looked at GAP insurance and found ALA offered great cover at a price much better than the dealer was offering and given the amount at stake should the worst happen I decided to go for it.

Sadly my car was written off and I suddenly panicked that I'd only purchased cover for 3 years (PCP was for 4) and when my insurance Company gave me the value they would pay (after much haggling) I was still £1000 short of the amount outstanding!!! I went digging for the paperwork (broken arm not helping) and was delighted to find that I'd actually purchased cover for 4 years!

Still a little skeptical of what I was actually covered for and how many hoops I'd have to jump through to claim, I contacted ALA and immediately knew I had spent wisely those 3.5 years ago. The person I spoke to was very friendly and efficient. A few emails (providing necessary documents) and a couple of weeks later I received payment direct into my account as did the Finance Co for the amount they required. Giving me a very healthy deposit for a replacement Vehicle.

Needless to say I immediately purchased GAP cover for my new vehicle from ALA and they accepted me without reservation even though they had just paid out a considerable sum!

Dealers of course, are very keen to place doubt in your mind about buying GAP Insurance online and to justify their substantially higher premiums but I have absolutely no qualms whatsoever in recommending ALA. Deserving of everyone of the 5 stars I have given them and some!

Bruce, N/A, GB

ALA GAP Insurance is recommended and awarded by