Claims Reviews
ALA Insurance rates: Excellent 9.4 based on 109 reviews
ALA Insurance rates: Excellent 9.4 for claims based on 109 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
How to make a claim
For frequently asked questions regarding the claims process please click here
Rest assured that when making a claim, you are in safe hands...
- In 2016, we paid 100% of all claims submitted by our customers
- Our highest claim paid to date was for £37,867.52
- Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41
Verified Customer Claims Reviews
Back to Invoice Plus GAP
I actually had to claim....
I wasn't going to review this gap insurance unless I had actually claimed on it. Unfortunately when my car was stolen I did have to claim.
The claim process was easy the payment was exactly what I expected and needed and was paid in a timely manner. All in all worth a 5* review!
Lisa D
Back to Invoice Plus GAP
Excellent service
Excellent service, unfortunately had to use them, they were very understanding, paid out quickly, really good, can highly recommend. ☺☺🚘🚘
Mrs Julie Bateman
Vehicle Replacement Plus GAP
Does what it’s meant to
Had Vehicle Replacement policy and had a crash. ALA covered the full replacement value, without any fuss. Bought it again for the new car
Pete
Back to Invoice Plus GAP
The loss of our Alfa Romeo Mito Car
My wife and I were devastated by the loss of our car, but thanks to our GAP Insurance through MB&G Insurance, everything went smoothly with a very successful outcome.
George Theaker
Back to Invoice Plus GAP
Have used ALA again.
Have used ALA again and very happy to do so. Had another driver crash into me head on, a hideous experience for me. Whilst some insurance companies can be a nightmare to deal with, ALA were great. Highly recommended.
Mrs Buchan
Commercial Back to Invoice Plus GAP
We have been using ALA Insurance for a …
We have been using ALA Insurance for a number of years now and the staff are very helpful and do not do the hard sell. We had to claim on one of our policies and process was very easy and we received the difference from what our insurance company paid out on our Back to Invoice Policy.
Michael Ellwood
Vehicle Replacement Plus GAP
Been using ALA now since 2013
Been using ALA now since 2013. Made a few claims on my scratch and dent policy and has been easy to use. Great price compared to main dealers and they will price match too.
Stewart Kay
Back to Invoice Plus GAP
Hard to beat...
Service and response to enquires and claim was exceptional. Would and have recommend using ALA Insurance to friends and colleagues.
Luciaath
Contract Hire Plus GAP
Great service
I recently had to claim following an accident and ALA were brilliant, they responded quickly and all sorted within two weeks and settlement agreed with no issues. To top it all I went back for new cover on my new car and I even got an offer as a returning customer..couldn't rate them more highly.
Ceranne
Back to Invoice Plus GAP
We took out GAP insurance back to …
We took out GAP insurance back to invoice with ALA Insurance 18 months ago.
The car was recently written off (no fault claim on Direct Line).
ALA were excellent and once the necessary paperwork was through form all the relevant parties they paid out immediately.
The service was so good we have taken a new Policy for the new car purchased after the accident.
Would highly recommend ALA Insurance.
Alison Hine
For claims we rate
ALA GAP Insurance is recommended and awarded by
