Trustpilot

ALA Insurance rates: Excellent 9.3 for claims based on 133 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 14 September 2018

Excellent 'back to invoice' service

I cant rate the 'Back to Invoice' gap insurance service highly enough. I bought gap insurance and forgot about it and certainly never expected to use it. 18 months later I needed to claim. The service was faultless. The claims handler didn't question the comprehensive insurer's valuation, the process was straightforward, people responded when I asked and the money appeared promptly. We have taken a new policy for our replacement car.

Really excellent service in a market which otherwise sometimes has a bad name.

James Roberts, N/A, GB

Vehicle Replacement Plus GAP

Verified Claim Review
Published 24 July 2018

Ala insurance as a company are very…

Ala insurance as a company are very good. But their underwriters have a poor service. My car got written off and they refused to pay out. Even though my policy covered both a replacement or paying the difference. I was told by the underwriters to contact Ala as there was nothing they could do. One call to Ala and they sorted it.

Sonia Wilson, N/A, GB


Published 12 September 2018

Reply from ALA Insurance

Thank you for taking the time to leave us feedback about your claim experience.

I am sorry to hear that initially this fell short of your expectations. Your comments have been passed to the claims administrators so that they can continue to improve the service they provide to customers who are unfortunate enough to need to claim.

I believe that the claim has now been resolved however, if you require any further information please do not hesitate to contact me on 0165316304.

Kind regards,

Jason.

Back to Invoice Plus GAP

Verified Claim Review
Published 18 July 2018

I was very satisfied with the service…

I was very satisfied with the service and outcome of my claim. Communication was excellent throughout.

Pancho Gordhan, N/A, GB

Tyre Insurance

Verified Claim Review
Published 17 July 2018

I made a claim against my tyre…

I made a claim against my tyre insirenaxe. The claim was administered well and in a timely manner, my thanks to the team at ALA insurance

Mr Iain Geddes, N/A, GB

Warranty

Verified Claim Review
Published 17 July 2018

Great value trustworthy GAP and Warranty insurance company

I've used ALA for both GAP Insurance and Warrany Insurance on my BMW X5. I got 3 years cover including main dealer repairs for the same price as BMW wanted for a single year, and the cover is more comprehensive.

I claimed for 2 air springs on the suspension and the car hire, recovery and repair payment were made without fuss or bother. Highly recommended!

Paul , Batley, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 17 July 2018

Very fast response within 3 weeks of…

Very fast response within 3 weeks of making claim I was paid out would highly recommend. Excellent customer service

John B, N/A, GB

Vehicle Replacement Plus GAP

Verified Claim Review
Published 17 July 2018

Unfortunately had some issues

Unfortunately had some issues - process not fully explained and done delay in getting funds. Has not stopped me using ALA again though.

Russell Cavanagh, N/A, GB


Published 19 July 2018

Reply from ALA Insurance

Hi Russell,

Thank you very much for taking the time to leave us feedback on your claim it is very much appreciated.

I am sorry to hear that you have experienced some issues during your claim which may have led to a slight delay, once rectified however it was pleasing to hear that your claim was paid out in full within a week. Regretably delays can occurr when dealing with claims due to the complex nature and dealing with third parties but your feed back has been passed back to the claims administrators so that we may learn from this and attempt to prevent this happening again.

Its good to see that this hasn't stopped you from buying another policy from us but if you have any further queries at all please do not hesitate to get in touch on 01653916305 or jason@ala.co.uk.

All the best,

Jason

Back to Invoice Plus GAP

Verified Claim Review
Published 17 July 2018

Excellent service

Excellent service. Quick to respond, paid out in full and processed quickly. Not often you praise an insurance company but these guys have been quality. Plus I can add my new car to the policy when I take delivery.

John Dineley, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 9 July 2018

The proof is in the pudding...

I have just purchased a second gap insurance policy from ALA. Having purchased my first policy 2 1/2 years ago I had the misfortune to be in an accident where my car was written off. After supplying the claims office with all the required documentation, my claim was settled to my complete satisfaction within 10 working days. I have always found the personnel at ALA extremely helpful and polite when dealing with any of their staff over the phone. Having experienced the full process, Sales to Claims, I have no hesitation in recommending them.

James B. , N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 8 May 2018

Honestly I cannot say how grateful I am…

Honestly I cannot say how grateful I am having had my car robbed at knife point, I am getting my new car this week. Particular thanks to Jessica Polling and her team for their amazing service, support and who have been brilliant in what has been an otherwise stressful and horrible experience .

Mr Short, N/A, GB

ALA GAP Insurance is recommended and awarded by