Claims Reviews
ALA Insurance rates: Excellent 9.1 based on 141 reviews
ALA Insurance rates: Excellent 9.1 for claims based on 141 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
How to make a claim
For frequently asked questions regarding the claims process please click here
Rest assured that when making a claim, you are in safe hands...
- In 2016, we paid 100% of all claims submitted by our customers
- Our highest claim paid to date was for £37,867.52
- Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41
Verified Customer Claims Reviews
Back to Invoice Plus GAP
Excellent service when I submitted a…
Excellent service when I submitted a claim , process was simple and very quick in paying out would definitely recommend .
Thomas, N/A, GB
Back to Invoice Plus GAP
Very helpful staff and rapid resolution
Very helpful staff and rapid resolution. Highly recommended!
Ariane Rickard, N/A, GB
Back to Invoice Plus GAP
Excellent service
Excellent service. Dealt with claim really quickly with no problems. So good, I have just taken out a new policy my new car.
j c, N/A, GB
Vehicle Replacement Plus GAP
Did exactly what it said on the tin
Did exactly what it said on the tin.. Paid out the difference between my insurance payout and the cost of a replacement vehicle. Would use them again in a heartbeat.
Cynths, N/A, GB
Contract Hire Plus GAP
Great service
Great service
Mariola Cicha, N/A, GB
Contract Hire Plus GAP
Good service honest advice ,made claim…
Good service honest advice ,made claim went smoothly,happy😁
Christopher Wain, N/A, GB
Back to Invoice Plus GAP
Top class service
Honestly no one wants to be in a situation where they have to make a claim, but when I was unfortunate enough, ALA were brilliant every step of the way.
MOHAMMAD DOWLUT, N/A, GB
Back to Invoice Plus GAP
Great company
Great company, reasonably priced. No issues in dealing with them. Highly recommended....
Tim Shaw, N/A, GB
Back to Invoice Plus GAP
Excellent 'back to invoice' service
I cant rate the 'Back to Invoice' gap insurance service highly enough. I bought gap insurance and forgot about it and certainly never expected to use it. 18 months later I needed to claim. The service was faultless. The claims handler didn't question the comprehensive insurer's valuation, the process was straightforward, people responded when I asked and the money appeared promptly. We have taken a new policy for our replacement car.
Really excellent service in a market which otherwise sometimes has a bad name.
James Roberts, N/A, GB
Vehicle Replacement Plus GAP
Ala insurance as a company are very…
Ala insurance as a company are very good. But their underwriters have a poor service. My car got written off and they refused to pay out. Even though my policy covered both a replacement or paying the difference. I was told by the underwriters to contact Ala as there was nothing they could do. One call to Ala and they sorted it.
Sonia Wilson, N/A, GB
Reply from ALA Insurance
Thank you for taking the time to leave us feedback about your claim experience.
I am sorry to hear that initially this fell short of your expectations. Your comments have been passed to the claims administrators so that they can continue to improve the service they provide to customers who are unfortunate enough to need to claim.
I believe that the claim has now been resolved however, if you require any further information please do not hesitate to contact me on 0165316304.
Kind regards,
Jason.
For claims we rate
ALA GAP Insurance is recommended and awarded by
