Trustpilot

ALA Insurance rates: Excellent 9.3 for claims based on 133 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Vehicle Replacement Plus GAP

Verified Claim Review
Published 30 March 2018

Everything proceeded as you would want…

Everything proceeded as you would want it too.

David Gathercole, N/A, GB

Vehicle Replacement Plus GAP

Verified Claim Review
Published 23 March 2018

Great service

I've unfortunately had to use ALA after a crash I had a few years ago but I'm so glad I had the cover otherwise I would never have been able to replace my 1 year old car with another brand new one. It was unfortunate that I had to use it but very fortunate that I had the GAP insurance in place and ALA were fantastic and really quick in communicating and sorting everything out for me. I have since used ALA on the new car I got after that crash and on my next new car which I have purchased. Very highly recommend ALA!

Holly Brown, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 16 March 2018

Katie was excellent and the service is…

Katie was excellent and the service is great. Saved a little money as and older policy still had some time left and it reduced the cost of my new policy. I have claimed with ALA before and would recommend it to all.

Jordan, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 9 March 2018

Excellent

Very good, 2nd gap insurance I have purchased off Ala, my car was written off unfortunately and the payout was only a couple of days. Very professional would highly recommend.

Bea, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 8 March 2018

Excellent Gap Insurance

Excellent service, I had an accident and my car was a total loss As soon as the engineer gave the price I called Ala and they approved the market value and assured me that they will pay me the difference.

Than I emailed some paperwork and everything was sorted and payout was smooth.

Excellent service.

Balaban, London, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 21 February 2018

Excellent service received with claim…

Excellent service received with claim process. Ala replied to all correspondence promptly. Have re-insured with them on a new car, I would not hesitate to recommend this company.

Mr. charles preater, N/A, GB

Vehicle Replacement Plus GAP

Verified Claim Review
Published 21 February 2018

Good service

Good service

Nicky Veltchev, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 19 February 2018

A* Experience!!

No need to listen to those horror stories when it comes to GAP insurance as these guys are brilliant and paid out within a week!! Definitely recommend and I will be taking GAP insurance out with ALA when I pick up my next car!!
A* Service!!

Chloe Perks, N/A, GB

Contract Hire Plus GAP

Verified Claim Review
Published 6 February 2018

Great service

You only find out how good or bad an insurance company is when you make a claim. Unfortunately I had to claim due to a write off and ALA have been fantastic. Claim settled quickly with the minimum of fuss.

Adrian, N/A, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 5 February 2018

Excellent

First rate service

Anonymous , N/A, GB

ALA GAP Insurance is recommended and awarded by