Trustpilot

ALA Insurance rates: Excellent 9.2 for claims based on 119 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 16 January 2018

I actually had to claim....

I wasn't going to review this gap insurance unless I had actually claimed on it. Unfortunately when my car was stolen I did have to claim.
The claim process was easy the payment was exactly what I expected and needed and was paid in a timely manner. All in all worth a 5* review!

Lisa D

Back to Invoice Plus GAP

Verified Claim Review
Published 12 January 2018

Excellent service

Excellent service, unfortunately had to use them, they were very understanding, paid out quickly, really good, can highly recommend. ☺☺🚘🚘

Mrs Julie Bateman

Vehicle Replacement Plus GAP

Verified Claim Review
Published 11 January 2018

Does what it’s meant to

Had Vehicle Replacement policy and had a crash. ALA covered the full replacement value, without any fuss. Bought it again for the new car

Pete

Back to Invoice Plus GAP

Verified Claim Review
Published 22 November 2017

The loss of our Alfa Romeo Mito Car

My wife and I were devastated by the loss of our car, but thanks to our GAP Insurance through MB&G Insurance, everything went smoothly with a very successful outcome.

George Theaker

Back to Invoice Plus GAP

Verified Claim Review
Published 15 November 2017

Have used ALA again.

Have used ALA again and very happy to do so. Had another driver crash into me head on, a hideous experience for me. Whilst some insurance companies can be a nightmare to deal with, ALA were great. Highly recommended.

Mrs Buchan

Commercial Back to Invoice Plus GAP

Verified Claim Review
Published 27 September 2017

We have been using ALA Insurance for a …

We have been using ALA Insurance for a number of years now and the staff are very helpful and do not do the hard sell. We had to claim on one of our policies and process was very easy and we received the difference from what our insurance company paid out on our Back to Invoice Policy.

Michael Ellwood

Vehicle Replacement Plus GAP

Verified Claim Review
Published 6 September 2017

Been using ALA now since 2013

Been using ALA now since 2013. Made a few claims on my scratch and dent policy and has been easy to use. Great price compared to main dealers and they will price match too.

Stewart Kay

Back to Invoice Plus GAP

Verified Claim Review
Published 19 July 2017

Hard to beat...

Service and response to enquires and claim was exceptional. Would and have recommend using ALA Insurance to friends and colleagues.

Luciaath

Contract Hire Plus GAP

Verified Claim Review
Published 10 July 2017

Great service

I recently had to claim following an accident and ALA were brilliant, they responded quickly and all sorted within two weeks and settlement agreed with no issues. To top it all I went back for new cover on my new car and I even got an offer as a returning customer..couldn't rate them more highly.

Ceranne

Back to Invoice Plus GAP

Verified Claim Review
Published 31 May 2017

We took out GAP insurance back to …

We took out GAP insurance back to invoice with ALA Insurance 18 months ago.
The car was recently written off (no fault claim on Direct Line).
ALA were excellent and once the necessary paperwork was through form all the relevant parties they paid out immediately.
The service was so good we have taken a new Policy for the new car purchased after the accident.
Would highly recommend ALA Insurance.

Alison Hine

ALA GAP Insurance is recommended and awarded by