Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 185 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2018, we paid 100% of all legitimate claims submitted by our customers
  • Our highest claim paid to date was for £50,000
  • Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 5 February 2019

Claiming on my gap insurance was so easy

Claiming on my gap insurance was so much easier than i imagined. After I was told my car was a write off I got in touch with ALA and they took it from there. I received the shortfall payment between my motor insurance market value and the original invoice just 2 days after I received payment from my motor insurers.
So glad I took out the policy... never expected that I would need to claim... but a rutting stag made it all happen!! Never know what the future holds.

K Edmonds

Back to Invoice Plus GAP

Verified Claim Review
Published 5 February 2019

Very helpful and efficient processing…

Very helpful and efficient processing the claim and answered any queries I had.

Alice

Back to Invoice Plus GAP

Verified Claim Review
Published 2 February 2019

So easy to set up online

So easy to set up online. I had a previous gap insurance through ALA which I had to claim on and they were courteous., understanding, helpful and efficient in processing my claim quickly. So new car new gap policy... never know what life throws at you... in my previous case it was a stag!

K Edmonds

Back to Invoice Plus GAP

Verified Claim Review
Published 1 February 2019

Everything you want from a gap insurance company

Absoloutly amazing service quick professional and extremely helpful. Will be taking up a new policy with them again.

Holly Diamond

Back to Invoice Plus GAP

Verified Claim Review
Published 1 February 2019

Best service

Very quick. I was paid 2 days after my insurance paid me. Great service and very easy to deal with

Mohamed El-Telawy

Tyre Insurance

Verified Claim Review
Published 18 January 2019

Simple process and was paid very quickly

Simple process and was paid very quickly

Jamie

Tyre Insurance

Verified Claim Review
Published 13 January 2019

Brilliant service

Brilliant service, I couldn’t no ask for a better experience. I highly recommend ALA insurnace.

Ash

Back to Invoice Plus GAP

Verified Claim Review
Published 12 January 2019

GAP Claim

Resolved really quickly. Only difficulty I had was getting to speak to my claims handler.

Duane Walters

Back to Invoice Plus GAP

Verified Claim Review
Published 11 January 2019

Great service…

ALA Insurance dealt with our claim quickly and efficiently, we received payment in under a week after being approved.

DANIEL

Tyre Insurance

Verified Claim Review
Published 10 January 2019

Great experience

It was a trouble free experience. The call handlers were so approachable and understanding. Once I submitted my claim it was paid very quickly.

aftab

ALA GAP Insurance is recommended and awarded by

COVID-19 Coronavirus Update: Business as Usual We want to reassure our customers that we are doing all we can to protect our employees and deliver a seamless service to our customers. Find out more