Claims Reviews
ALA Insurance rates: Excellent 4.8 out of 5 based on 179 reviews
ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 179 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
How to make a claim
For frequently asked questions regarding the claims process please click here
Rest assured that when making a claim, you are in safe hands...
- In 2016, we paid 100% of all claims submitted by our customers
- Our highest claim paid to date was for £37,867.52
- Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41
Verified Customer Claims Reviews
Tyre Insurance
Brilliant service
Brilliant service, I couldn’t no ask for a better experience. I highly recommend ALA insurnace.
Ash
Back to Invoice Plus GAP
GAP Claim
Resolved really quickly. Only difficulty I had was getting to speak to my claims handler.
Duane Walters
Back to Invoice Plus GAP
Great service…
ALA Insurance dealt with our claim quickly and efficiently, we received payment in under a week after being approved.
DANIEL
Tyre Insurance
Great experience
It was a trouble free experience. The call handlers were so approachable and understanding. Once I submitted my claim it was paid very quickly.
aftab
Back to Invoice Plus GAP
Excellent
Excellent customer service and dealt with claim quickly and efficiently
C Patel
Back to Invoice Plus GAP
Easy and swift service
Easy and swift service
Mandi
Execellent company and cover
Unfortunately, I have had to use my GAP insurance due to me being involved in an RTA and have to say ALA were second to none during the entire claims process. Very helpful, sympathetic, dealt with my claim swiftly and ensured that I was being treated fairly by my insurance company. Turnaround in 2 weeks which is fairly quick given the size of the claim. I also had alloy wheel insurance with them, which I found out upon claiming on my GAP cover, that the alloy wheels cover didn't cover they type of alloys I had on the vehicle, without hesitation, ALA swiftly refunded me and offered me the appropriate cover for my new car. Would highly recommend this company.
Andrea Cloughley
Vehicle Replacement Plus GAP
I was extremely happy with the service…
I was extremely happy with the service I received. The claim was handled both efficiently and professionally.
I highly recommend taking your GAP insurance through ALA Insurance.
Samantha Hazelgrove
Back to Invoice Plus GAP
Katie was lovely
Katie was lovely, I’ve had gap insurance for many years, had to make a claim once and they dealt with it and paid what they promised, excellent service from Katie
Terence Rogers
Back to Invoice Plus GAP
The company is highly committed for…
The company is highly committed for there promising and they settle the cas as long you provide your documents
I will recommend to everyone to have police with them
Gita Dave
For claims we rate
ALA GAP Insurance is recommended and awarded by
