Claims Reviews
ALA Insurance rates: Excellent 4.8 out of 5 based on 151 reviews
ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 151 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
How to make a claim
For frequently asked questions regarding the claims process please click here
Rest assured that when making a claim, you are in safe hands...
- In 2016, we paid 100% of all claims submitted by our customers
- Our highest claim paid to date was for £37,867.52
- Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41
Verified Customer Claims Reviews
Back to Invoice Plus GAP
I was very satisfied with the service…
I was very satisfied with the service and outcome of my claim. Communication was excellent throughout.
Pancho Gordhan
Tyre Insurance
I made a claim against my tyre…
I made a claim against my tyre insirenaxe. The claim was administered well and in a timely manner, my thanks to the team at ALA insurance
Mr Iain Geddes
Warranty
Great value trustworthy GAP and Warranty insurance company
I've used ALA for both GAP Insurance and Warrany Insurance on my BMW X5. I got 3 years cover including main dealer repairs for the same price as BMW wanted for a single year, and the cover is more comprehensive.
I claimed for 2 air springs on the suspension and the car hire, recovery and repair payment were made without fuss or bother. Highly recommended!
Paul , Batley, GB
Back to Invoice Plus GAP
Very fast response within 3 weeks of…
Very fast response within 3 weeks of making claim I was paid out would highly recommend. Excellent customer service
John B
Vehicle Replacement Plus GAP
Unfortunately had some issues
Unfortunately had some issues - process not fully explained and done delay in getting funds. Has not stopped me using ALA again though.
Russell Cavanagh
Reply from ALA Insurance
Hi Russell,
Thank you very much for taking the time to leave us feedback on your claim it is very much appreciated.
I am sorry to hear that you have experienced some issues during your claim which may have led to a slight delay, once rectified however it was pleasing to hear that your claim was paid out in full within a week. Regretably delays can occurr when dealing with claims due to the complex nature and dealing with third parties but your feed back has been passed back to the claims administrators so that we may learn from this and attempt to prevent this happening again.
Its good to see that this hasn't stopped you from buying another policy from us but if you have any further queries at all please do not hesitate to get in touch on 01653916305 or jason@ala.co.uk.
All the best,
Jason
Back to Invoice Plus GAP
Excellent service
Excellent service. Quick to respond, paid out in full and processed quickly. Not often you praise an insurance company but these guys have been quality. Plus I can add my new car to the policy when I take delivery.
John Dineley
Back to Invoice Plus GAP
The proof is in the pudding...
I have just purchased a second gap insurance policy from ALA. Having purchased my first policy 2 1/2 years ago I had the misfortune to be in an accident where my car was written off. After supplying the claims office with all the required documentation, my claim was settled to my complete satisfaction within 10 working days. I have always found the personnel at ALA extremely helpful and polite when dealing with any of their staff over the phone. Having experienced the full process, Sales to Claims, I have no hesitation in recommending them.
James B.
Back to Invoice Plus GAP
Honestly I cannot say how grateful I am…
Honestly I cannot say how grateful I am having had my car robbed at knife point, I am getting my new car this week. Particular thanks to Jessica Polling and her team for their amazing service, support and who have been brilliant in what has been an otherwise stressful and horrible experience .
Mr Short
Vehicle Replacement Plus GAP
Everything proceeded as you would want…
Everything proceeded as you would want it too.
David Gathercole
Vehicle Replacement Plus GAP
Great service
I've unfortunately had to use ALA after a crash I had a few years ago but I'm so glad I had the cover otherwise I would never have been able to replace my 1 year old car with another brand new one. It was unfortunate that I had to use it but very fortunate that I had the GAP insurance in place and ALA were fantastic and really quick in communicating and sorting everything out for me. I have since used ALA on the new car I got after that crash and on my next new car which I have purchased. Very highly recommend ALA!
Holly Brown
For claims we rate
ALA GAP Insurance is recommended and awarded by
