Claims Reviews
ALA Insurance rates: Excellent 4.8 out of 5 based on 186 reviews
ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 186 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
How to make a claim
For frequently asked questions regarding the claims process please click here
Rest assured that when making a claim, you are in safe hands...
- In 2018, we paid 100% of all legitimate claims submitted by our customers
- Our highest claim paid to date was for £50,000
- Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561
Verified Customer Claims Reviews
Back to Invoice Plus GAP
Great price and settled claim in just…
Great price and settled claim in just over 2 weeks. The claims handler I spoke to was unsure about the policy cover when I was offered replacement car by my insurers and had to check. But otherwise very efficient. So worth the money I had paid!
Gill Davies
Back to Invoice Plus GAP
Claiming on my gap insurance was so easy
Claiming on my gap insurance was so much easier than i imagined. After I was told my car was a write off I got in touch with ALA and they took it from there. I received the shortfall payment between my motor insurance market value and the original invoice just 2 days after I received payment from my motor insurers.
So glad I took out the policy... never expected that I would need to claim... but a rutting stag made it all happen!! Never know what the future holds.
K Edmonds
Back to Invoice Plus GAP
Very helpful and efficient processing…
Very helpful and efficient processing the claim and answered any queries I had.
Alice
Back to Invoice Plus GAP
So easy to set up online
So easy to set up online. I had a previous gap insurance through ALA which I had to claim on and they were courteous., understanding, helpful and efficient in processing my claim quickly. So new car new gap policy... never know what life throws at you... in my previous case it was a stag!
K Edmonds
Back to Invoice Plus GAP
Everything you want from a gap insurance company
Absoloutly amazing service quick professional and extremely helpful. Will be taking up a new policy with them again.
Holly Diamond
Back to Invoice Plus GAP
Best service
Very quick. I was paid 2 days after my insurance paid me. Great service and very easy to deal with
Mohamed El-Telawy
Tyre Insurance
Simple process and was paid very quickly
Simple process and was paid very quickly
Jamie
Tyre Insurance
Brilliant service
Brilliant service, I couldn’t no ask for a better experience. I highly recommend ALA insurnace.
Ash
Back to Invoice Plus GAP
GAP Claim
Resolved really quickly. Only difficulty I had was getting to speak to my claims handler.
Duane Walters
Back to Invoice Plus GAP
Great service…
ALA Insurance dealt with our claim quickly and efficiently, we received payment in under a week after being approved.
DANIEL
For claims we rate
ALA GAP Insurance is recommended and awarded by
