Claims Reviews
ALA Insurance rates: Excellent 4.8 out of 5 based on 164 reviews
ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 164 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
How to make a claim
For frequently asked questions regarding the claims process please click here
Rest assured that when making a claim, you are in safe hands...
- In 2016, we paid 100% of all claims submitted by our customers
- Our highest claim paid to date was for £37,867.52
- Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41
Verified Customer Claims Reviews
Back to Invoice Plus GAP
My claim was dealt with promptly and highly recommend.
My claim was dealt with promptly and without fuss. I was so impressed that I have taken out a policy on my new car. Would highly recommend.
j c
Back to Invoice Plus GAP
Ala insurance are professional and…
Ala insurance are professional and supportive when needed. Dont buy a new or nearly new car without them protecting the purchase.
Bertie
Vehicle Replacement Plus GAP
Fantastic Service and Value for money GAP Insurance Back to Invoice Plus
I don't usually purchase additional insurances for any products I buy but when I purchased a new car on PCP 3.5 years ago I looked at GAP insurance and found ALA offered great cover at a price much better than the dealer was offering and given the amount at stake should the worst happen I decided to go for it.
Sadly my car was written off and I suddenly panicked that I'd only purchased cover for 3 years (PCP was for 4) and when my insurance Company gave me the value they would pay (after much haggling) I was still £1000 short of the amount outstanding!!! I went digging for the paperwork (broken arm not helping) and was delighted to find that I'd actually purchased cover for 4 years!
Still a little skeptical of what I was actually covered for and how many hoops I'd have to jump through to claim, I contacted ALA and immediately knew I had spent wisely those 3.5 years ago. The person I spoke to was very friendly and efficient. A few emails (providing necessary documents) and a couple of weeks later I received payment direct into my account as did the Finance Co for the amount they required. Giving me a very healthy deposit for a replacement Vehicle.
Needless to say I immediately purchased GAP cover for my new vehicle from ALA and they accepted me without reservation even though they had just paid out a considerable sum!
Dealers of course, are very keen to place doubt in your mind about buying GAP Insurance online and to justify their substantially higher premiums but I have absolutely no qualms whatsoever in recommending ALA. Deserving of everyone of the 5 stars I have given them and some!
Bruce
Back to Invoice Plus GAP
Excellent service when I submitted a…
Excellent service when I submitted a claim , process was simple and very quick in paying out would definitely recommend .
Thomas
Back to Invoice Plus GAP
Very helpful staff and rapid resolution
Very helpful staff and rapid resolution. Highly recommended!
Ariane Rickard
Back to Invoice Plus GAP
Excellent service
Excellent service. Dealt with claim really quickly with no problems. So good, I have just taken out a new policy my new car.
j c
Vehicle Replacement Plus GAP
Did exactly what it said on the tin
Did exactly what it said on the tin.. Paid out the difference between my insurance payout and the cost of a replacement vehicle. Would use them again in a heartbeat.
Cynths
Contract Hire Plus GAP
Great service
Great service
Mariola Cicha
Contract Hire Plus GAP
Good service honest advice ,made claim…
Good service honest advice ,made claim went smoothly,happy😁
Christopher Wain
Back to Invoice Plus GAP
Top class service
Honestly no one wants to be in a situation where they have to make a claim, but when I was unfortunate enough, ALA were brilliant every step of the way.
MOHAMMAD DOWLUT
For claims we rate
ALA GAP Insurance is recommended and awarded by
