Excess Insurance reviews


What our customers have to say about ALA Excess Insurance products.

5 out of 5Published 23 August 2018

“Very informative and polite – Very informative and polite
Thank you”


5 out of 5Published 3 August 2018

“Insurance renewal – Great service.Everything was dealt with in a professional manner within minutes.Friedly staff.Many thanks.”

David Margerrison

1 out of 5Published 26 July 2018

“Paid balance in full now sending me debt letters!!!!! – Absolutely appalling!! I gave this company the most glowing of reports ever (see below) and today I get a letter threatening me with debt recovery action unless I pay AGAIN the final payment I paid up weeks ago. I've now downgraded my 5 star rating to 1 star and can't believe they could do this to customers

Brilliant company can't do enough to help. Don't try to sell you anything unnecessary and do their best to save you money and get the best deal.Customer service is second to none and I work in customer service myself so I'm always ready to give other companies customer service credit where it's due.”

Wendy Lynch

Published 3 August 2018

Reply from ALA Insurance

Hi Wendy,

Many thanks for leaving us feedback in terms of your buying experience and the subsequent issues in terms of payment.

I believe there was some cross over in terms of the payments received and the cancelation of your direct debit agreement, apologies if this has caused you any concern. My colleague has spoken to you and this matter has now been resolved to your satisfaction.

If there is anything at all, that we can assist further with please get back in touch on 01653916305 or at jason@ala.co.uk.

All the best,


5 out of 5Published 2 June 2018

“As always -good friendly service and… – As always -good friendly service and advice from your rep Katie Rollin”

Bernard Morgan

5 out of 5Published 18 December 2017

“great service and well looked after – great service and well looked after”

Satish Patel

5 out of 5Published 3 October 2017

“Very polite – Very polite, clear, informative customer service.”

Kirk Watts

5 out of 5Published 13 September 2017

“Great customer service and timely … – Great customer service and timely reminders.”


5 out of 5Published 21 August 2017

“great company – great company, been using them for years and would recommend them without hesitation”


5 out of 5Published 16 August 2017

“Well what can I say – Well what can I say - the quality of ongoing customer service provided to me by Katie Rollin is just ever increasing each time I have need to contact her about one or more of my policies and I'm struggling to come up with superlatives .......... this lady deserves continual recognition and I for one have no hesitation in providing it. from Martin (Scottish Borders)”

Martin (from the Scottish Borders).

5 out of 5Published 7 June 2017

“"Simply the best" – I am not an easily pleased individual where customer care is concerned but whenever I make contact with ALA, and in particular their staff member Katie Rollin, I am truly impressed by the courtesy, understanding, time taken and attention paid which combine to provide a level of professionalism that is second to none - and I have no hesitation in recommending this company.”

Martin (from the Scottish Borders).

ALA GAP Insurance is recommended and awarded by

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