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Make a Claim

If you need to make a claim, please check your policy documents for the correct procedure, or select the relevant policy and underwriter using the below drop down.

If you’re unsure who you need to speak to please contact the ALA team and we’ll be happy to point you in the right direction.

Step 1: Select your policy

Step 2: Select your underwriter

GAP Insurance

Vehicle Replacement – AMS/Bastion

Claims Procedure

Claims AMS Insurance Services Ltd
Heyford Park House
Heyford Park
Upper Heyford
Oxfordshire
OX25 5HD

Tel: 01869 232563
Email: claims@ams-gap.com

  • You should make a claim and provide all necessary proof as soon as possible after the event leading to the total loss of the motor vehicle, but in any event within 120 days of the date of total loss. If you do not do this payment of your benefit may be delayed or reduced. We may provide an extension of that period if you make a request in writing giving a reasonable explanation for the delay.
  • Your claim must be accompanied by a copy of any finance agreement, a copy of the statement by your motor insurance policy insurer disclosing in full the basis of the calculation used in arriving at the insurance settlement amount and evidence of payment of the insurance settlement.
  • You should also include the settlement statement for your finance agreement incorporating a breakdown of any arrears or interest on the arrears and interest rebate if any, your fully detailed vehicle purchase invoice, a Pro-forma Invoice detailing the cost of the replacement vehicle plus this insurance certificate. We may require other documents to validate your claim and it is your responsibility to provide these.

We may require other documents to validate your claim and it is your responsibility to provide these. Documents must be certified as correct by an official of your motor insurance policy insurer and your lender. We will give you information on how to complete your claim form and tell you any other details that are required.

Have you had to claim on your GAP policy with us due to a write off, an accident or your vehicle was stolen?