Make a Claim
If you need to make a claim, please check your policy documents for the correct procedure, or select the relevant policy and underwriter below.
If you’re unsure who you need to speak to please contact the ALA team and we’ll be happy to point you in the right direction.
View claims process for:GAP Insurance (Underwritten by AMS Insurance Services Ltd) GAP Insurance (Underwritten by London General Insurance Company Ltd) GAP Insurance (Underwritten by Lloyd's) GAP Insurance (Underwritten by UK General Insurance Ltd) Tyre Insurance Alloy Wheel Insurance Scratch and Dent Insurance (Underwritten by UK General Insurance Ltd) Scratch and Dent Insurance (Underwritten by Hiscox Insurance Company Ltd) Excess Insurance/Protection Keycare MOT Insurance Misfuelling Insurance Extended Warranty (Underwritten by London General Insurance Company Ltd) Extended Warranty (Underwritten by UK General Insurance Ltd)
GAP Insurance (Underwritten by AMS Insurance Services Ltd)
This insurance is administered by AMS Insurance Services Limited on behalf of the underwriters. AMS is authorised and regulated by the Financial Conduct Authority No. 310422. If you need to make a claim under your policy please telephone AMS Insurance Services Ltd. on 01869 232563 Email: firstname.lastname@example.org. Their address is: 52 Heyford Park House, Upper Heyford, Oxfordshire OX25 5HD.
- You should make a claim and provide all necessary proof as soon as possible after the event leading to the total loss of the motor vehicle, but in any event within 120 days of the date of total loss. If you do not do this payment of your benefit may be delayed or reduced. We may provide an extension of that period if you make a request in writing giving a reasonable explanation for the delay.
- Your claim must be accompanied by a copy of any finance agreement, a copy of the statement by your motor insurance policy insurer disclosing in full the basis of the calculation used in arriving at the insurance settlement amount and evidence of payment of the insurance settlement.
- You should also include the settlement statement for your finance agreement incorporating a breakdown of any arrears or interest on the arrears and interest rebate if any, your fully detailed vehicle purchase invoice, a Pro-forma Invoice detailing the cost of the replacement vehicle plus this insurance certificate. We may require other documents to validate your claim and it is your responsibility to provide these.
We may require other documents to validate your claim and it is your responsibility to provide these. Documents must be certified as correct by an official of your motor insurance policy insurer and your lender. We will give you information on how to complete your claim form and tell you any other details that are required.