Make a Claim

Claims AMS Insurance Services Ltd
Heyford Park House
Heyford Park
Upper Heyford
Oxfordshire
OX25 5HD

Tel: 01869 232563
Email: claims@ams-gap.com

• You should make a claim and provide all necessary proof as soon as possible after the event leading to the total loss of the motor vehicle, but in any event within 120 days of the date of total loss. If you do not do this payment of your benefit may be delayed or reduced. We may provide an extension of that period if you make a request in writing giving a reasonable explanation for the delay.
• Your claim must be accompanied by a copy of any finance agreement, a copy of the statement by your motor insurance policy insurer disclosing in full the basis of the calculation used in arriving at the insurance settlement amount and evidence of payment of the insurance settlement.
• You should also include the settlement statement for your finance agreement incorporating a breakdown of any arrears or interest on the arrears and interest rebate if any, your fully detailed vehicle purchase invoice, a Pro-forma Invoice detailing the cost of the replacement vehicle plus this insurance certificate. We may require other documents to validate your claim and it is your responsibility to provide these.

We may require other documents to validate your claim and it is your responsibility to provide these. Documents must be certified as correct by an official of your motor insurance policy insurer and your lender. We will give you information on how to complete your claim form and tell you any other details that are required.

Claims AMS Insurance Services Ltd
Heyford Park House
Heyford Park
Upper Heyford
Oxfordshire
OX25 5HD

Tel: 01869 232563
Email: claims@ams-gap.com

• You should make a claim and provide all necessary proof as soon as possible after the event leading to the total loss of the motor vehicle, but in any event within 120 days of the date of total loss. If you do not do this payment of your benefit may be delayed or reduced. We may provide an extension of that period if you make a request in writing giving a reasonable explanation for the delay.
• Your claim must be accompanied by a copy of any finance agreement, a copy of the statement by your motor insurance policy insurer disclosing in full the basis of the calculation used in arriving at the insurance settlement amount and evidence of payment of the insurance settlement.
• You should also include the settlement statement for your finance agreement incorporating a breakdown of any arrears or interest on the arrears and interest rebate if any, your fully detailed vehicle purchase invoice, a Pro-forma Invoice detailing the cost of the replacement vehicle plus this insurance certificate. We may require other documents to validate your claim and it is your responsibility to provide these.

We may require other documents to validate your claim and it is your responsibility to provide these. Documents must be certified as correct by an official of your motor insurance policy insurer and your lender. We will give you information on how to complete your claim form and tell you any other details that are required.

If you need to make a claim under this policy, please contact us on: 0330 100 3258. We will check your policy details and tell you what to do next.

• You should not accept any offer made by the comprehensive motor insurance provider until we, acting through the administrator have given you authority to do so. We may, at our discretion, try to negotiate a higher motor insurance settlement on our behalf.
• If you accept a motor insurance settlement from the motor insurance policy before contacting the administrator we reserve the right to contact the motor insurer in your name to assess the offer of settlement and where necessary seek settlement in-line with the market value at the time of your vehicle being declared a total loss.

Stage Explanation

• Step 1
  Telephone the administrator, TWG Services on 0330 100 3258 or e-mail using gapuk@thewarrantygroup.com to ask for a claim form to be sent to you.
• Step 2
  Complete the claim form, ensuring any sections to be completed by others are filled in and then return it to the administrator at:
  GAP Insurance Claims Department,
  TWG Services Limited,
  The Aspen Building, Floor 2,
  Vantage Point Business Village, Mitcheldean,
  Gloucestershire,
  GL17 0AF
  or alternatively e-mail the completed form to the e-mail address above. Please note that the claim form and any other information we may reasonably require must be sent to us within 180 days of the date of loss of the insured vehicle. If you do not, we will attempt to assess your claim, however it may be difficult for us to investigate and settle your claim adequately.

Points to note about the claims process

• We reserve the right to subject the insured vehicle to an independent assessment.
• At the time of claim the administrator must receive evidence that you purchased the insured vehicle.
  • Such evidence must include the original or a clear bona fide copy of the original printed purchase invoice of the insured vehicle.
  • The invoice must detail the supplying dealer’s name, address and VAT registration number and must show the full cost of the insured vehicle including the breakdown of all items, ancillary to the insured vehicle or not.
• You will need to provide a copy of a valid driving licence
• We and the administrator may obtain and share information concerning any claim you make against this policy or any corresponding road risks insurance claim you have made with the comprehensive motor insurer, the supplying dealer of the insured vehicle or your finance company, for the purposes of administering your claim.
• We have the right to take proceedings in your name, in order to recover, for our benefit, the amount of any payment made under this policy.
• Once notified of a claim and on the condition that we have all of the required information, we will provide a pre-accident value for the vehicle to you before progressing with the claim
• In the event of a claim, any arrears in premiums due on your finance agreement at the date of your claim being met by us will be deducted from the amount payable by us under this policy. However, we will not deduct any outstanding future payments due after the date of your claim being met by us under this policy.

Claims AMS Insurance Services Ltd
Heyford Park House
Heyford Park
Upper Heyford
Oxfordshire
OX25 5HD

Tel: 01869 232563
Email: claims@ams-gap.com

• You should make a claim and provide all necessary proof as soon as possible after the event leading to the total loss of the motor vehicle, but in any event within 120 days of the date of total loss. If you do not do this payment of your benefit may be delayed or reduced. We may provide an extension of that period if you make a request in writing giving a reasonable explanation for the delay.
• Your claim must be accompanied by a copy of any finance agreement, a copy of the statement by your motor insurance policy insurer disclosing in full the basis of the calculation used in arriving at the insurance settlement amount and evidence of payment of the insurance settlement.
• You should also include the settlement statement for your finance agreement incorporating a breakdown of any arrears or interest on the arrears and interest rebate if any, your fully detailed vehicle purchase invoice, a Pro-forma Invoice detailing the cost of the replacement vehicle plus this insurance certificate. We may require other documents to validate your claim and it is your responsibility to provide these.

We may require other documents to validate your claim and it is your responsibility to provide these. Documents must be certified as correct by an official of your motor insurance policy insurer and your lender. We will give you information on how to complete your claim form and tell you any other details that are required.

Claims AMS Insurance Services Ltd
Heyford Park House
Heyford Park
Upper Heyford
Oxfordshire
OX25 5HD

Tel: 01869 232563
Email: claims@ams-gap.com

• You should make a claim and provide all necessary proof as soon as possible after the event leading to the total loss of the motor vehicle, but in any event within 120 days of the date of total loss. If you do not do this payment of your benefit may be delayed or reduced. We may provide an extension of that period if you make a request in writing giving a reasonable explanation for the delay.
• Your claim must be accompanied by a copy of any finance agreement, a copy of the statement by your motor insurance policy insurer disclosing in full the basis of the calculation used in arriving at the insurance settlement amount and evidence of payment of the insurance settlement.
• You should also include the settlement statement for your finance agreement incorporating a breakdown of any arrears or interest on the arrears and interest rebate if any, your fully detailed vehicle purchase invoice, a Pro-forma Invoice detailing the cost of the replacement vehicle plus this insurance certificate. We may require other documents to validate your claim and it is your responsibility to provide these.

We may require other documents to validate your claim and it is your responsibility to provide these. Documents must be certified as correct by an official of your motor insurance policy insurer and your lender. We will give you information on how to complete your claim form and tell you any other details that are required.

If you need to make a claim under this policy, please contact us on: 0330 100 3258. We will check your policy details and tell you what to do next.

• You should not accept any offer made by the comprehensive motor insurance provider until we, acting through the administrator have given you authority to do so. We may, at our discretion, try to negotiate a higher motor insurance settlement on our behalf.
• If you accept a motor insurance settlement from the motor insurance policy before contacting the administrator we reserve the right to contact the motor insurer in your name to assess the offer of settlement and where necessary seek settlement in-line with the market value at the time of your vehicle being declared a total loss.

Stage Explanation

• Step 1
  Telephone the administrator, TWG Services on 0330 100 3258 or e-mail using gapuk@thewarrantygroup.com to ask for a claim form to be sent to you.
• Step 2
  Complete the claim form, ensuring any sections to be completed by others are filled in and then return it to the administrator at:
  GAP Insurance Claims Department,
  TWG Services Limited,
  The Aspen Building, Floor 2,
  Vantage Point Business Village, Mitcheldean,
  Gloucestershire,
  GL17 0AF
  or alternatively e-mail the completed form to the e-mail address above. Please note that the claim form and any other information we may reasonably require must be sent to us within 180 days of the date of loss of the insured vehicle. If you do not, we will attempt to assess your claim, however it may be difficult for us to investigate and settle your claim adequately.

Points to note about the claims process

• We reserve the right to subject the insured vehicle to an independent assessment.
• At the time of claim the administrator must receive evidence that you purchased the insured vehicle.
  • Such evidence must include the original or a clear bona fide copy of the original printed purchase invoice of the insured vehicle.
  • The invoice must detail the supplying dealer’s name, address and VAT registration number and must show the full cost of the insured vehicle including the breakdown of all items, ancillary to the insured vehicle or not.
• You will need to provide a copy of a valid driving licence
• We and the administrator may obtain and share information concerning any claim you make against this policy or any corresponding road risks insurance claim you have made with the comprehensive motor insurer, the supplying dealer of the insured vehicle or your finance company, for the purposes of administering your claim.
• We have the right to take proceedings in your name, in order to recover, for our benefit, the amount of any payment made under this policy.
• Once notified of a claim and on the condition that we have all of the required information, we will provide a pre-accident value for the vehicle to you before progressing with the claim
• In the event of a claim, any arrears in premiums due on your finance agreement at the date of your claim being met by us will be deducted from the amount payable by us under this policy. However, we will not deduct any outstanding future payments due after the date of your claim being met by us under this policy.

Claims AMS Insurance Services Ltd
Heyford Park House
Heyford Park
Upper Heyford
Oxfordshire
OX25 5HD

Tel: 01869 232563
Email: claims@ams-gap.com

• You should make a claim and provide all necessary proof as soon as possible after the event leading to the total loss of the motor vehicle, but in any event within 120 days of the date of total loss. If you do not do this payment of your benefit may be delayed or reduced. We may provide an extension of that period if you make a request in writing giving a reasonable explanation for the delay.
• Your claim must be accompanied by a copy of any finance agreement, a copy of the statement by your motor insurance policy insurer disclosing in full the basis of the calculation used in arriving at the insurance settlement amount and evidence of payment of the insurance settlement.
• You should also include the settlement statement for your finance agreement incorporating a breakdown of any arrears or interest on the arrears and interest rebate if any, your fully detailed vehicle purchase invoice, a Pro-forma Invoice detailing the cost of the replacement vehicle plus this insurance certificate. We may require other documents to validate your claim and it is your responsibility to provide these.

We may require other documents to validate your claim and it is your responsibility to provide these. Documents must be certified as correct by an official of your motor insurance policy insurer and your lender. We will give you information on how to complete your claim form and tell you any other details that are required.

Please contact AXA via the phone 02034 674568 or email clp.uk.info@partners.axa and provide as much detail as possible:

• Policy number
• Name, address, phone number and email address of policy holder
• Nature of claim
• Any necessary proof relating to the claim
• Copy of any finance agreement

Claims AMS Insurance Services Ltd
Heyford Park House
Heyford Park
Upper Heyford
Oxfordshire
OX25 5HD

Tel: 01869 232563
Email: claims@ams-gap.com

• You should make a claim and provide all necessary proof as soon as possible after the event leading to the total loss of the motor vehicle, but in any event within 120 days of the date of total loss. If you do not do this payment of your benefit may be delayed or reduced. We may provide an extension of that period if you make a request in writing giving a reasonable explanation for the delay.
• Your claim must be accompanied by a copy of any finance agreement, a copy of the statement by your motor insurance policy insurer disclosing in full the basis of the calculation used in arriving at the insurance settlement amount and evidence of payment of the insurance settlement.
• You should also include the settlement statement for your finance agreement incorporating a breakdown of any arrears or interest on the arrears and interest rebate if any, your fully detailed vehicle purchase invoice, a Pro-forma Invoice detailing the cost of the replacement vehicle plus this insurance certificate. We may require other documents to validate your claim and it is your responsibility to provide these.

We may require other documents to validate your claim and it is your responsibility to provide these. Documents must be certified as correct by an official of your motor insurance policy insurer and your lender. We will give you information on how to complete your claim form and tell you any other details that are required.

Claims AMS Insurance Services Ltd
Heyford Park House
Heyford Park
Upper Heyford
Oxfordshire
OX25 5HD

Tel: 01869 232563
Email: claims@ams-gap.com

• You should make a claim and provide all necessary proof as soon as possible after the event leading to the total loss of the motor vehicle, but in any event within 120 days of the date of total loss. If you do not do this payment of your benefit may be delayed or reduced. We may provide an extension of that period if you make a request in writing giving a reasonable explanation for the delay.
• Your claim must be accompanied by a copy of any finance agreement, a copy of the statement by your motor insurance policy insurer disclosing in full the basis of the calculation used in arriving at the insurance settlement amount and evidence of payment of the insurance settlement.
• You should also include the settlement statement for your finance agreement incorporating a breakdown of any arrears or interest on the arrears and interest rebate if any, your fully detailed vehicle purchase invoice, a Pro-forma Invoice detailing the cost of the replacement vehicle plus this insurance certificate. We may require other documents to validate your claim and it is your responsibility to provide these.

We may require other documents to validate your claim and it is your responsibility to provide these. Documents must be certified as correct by an official of your motor insurance policy insurer and your lender. We will give you information on how to complete your claim form and tell you any other details that are required.

Claims AMS Insurance Services Ltd
Heyford Park House
Heyford Park
Upper Heyford
Oxfordshire
OX25 5HD

Tel: 01869 232563
Email: claims@ams-gap.com

• You should make a claim and provide all necessary proof as soon as possible after the event leading to the total loss of the motor vehicle, but in any event within 120 days of the date of total loss. If you do not do this payment of your benefit may be delayed or reduced. We may provide an extension of that period if you make a request in writing giving a reasonable explanation for the delay.
• Your claim must be accompanied by a copy of any finance agreement, a copy of the statement by your motor insurance policy insurer disclosing in full the basis of the calculation used in arriving at the insurance settlement amount and evidence of payment of the insurance settlement.
• You should also include the settlement statement for your finance agreement incorporating a breakdown of any arrears or interest on the arrears and interest rebate if any, your fully detailed vehicle purchase invoice, a Pro-forma Invoice detailing the cost of the replacement vehicle plus this insurance certificate. We may require other documents to validate your claim and it is your responsibility to provide these.

We may require other documents to validate your claim and it is your responsibility to provide these. Documents must be certified as correct by an official of your motor insurance policy insurer and your lender. We will give you information on how to complete your claim form and tell you any other details that are required.

Claims AMS Insurance Services Ltd
Heyford Park House
Heyford Park
Upper Heyford
Oxfordshire
OX25 5HD

Tel: 01869 232563
Email: claims@ams-gap.com

• You should make a claim and provide all necessary proof as soon as possible after the event leading to the total loss of the motor vehicle, but in any event within 120 days of the date of total loss. If you do not do this payment of your benefit may be delayed or reduced. We may provide an extension of that period if you make a request in writing giving a reasonable explanation for the delay.
• Your claim must be accompanied by a copy of any finance agreement, a copy of the statement by your motor insurance policy insurer disclosing in full the basis of the calculation used in arriving at the insurance settlement amount and evidence of payment of the insurance settlement.
• You should also include the settlement statement for your finance agreement incorporating a breakdown of any arrears or interest on the arrears and interest rebate if any, your fully detailed vehicle purchase invoice, a Pro-forma Invoice detailing the cost of the replacement vehicle plus this insurance certificate. We may require other documents to validate your claim and it is your responsibility to provide these.

We may require other documents to validate your claim and it is your responsibility to provide these. Documents must be certified as correct by an official of your motor insurance policy insurer and your lender. We will give you information on how to complete your claim form and tell you any other details that are required.