To make a Claim, within 30 days of the incident, you should complete the online claim form at www.mbginsurance.co.uk.
Completing the claim form will provide us with all the necessary information that We require in order to quickly process Your claim. Please note that failure to provide all information at this point may mean that We will not be able to process Your claim.
Alternatively, You may contact the Claims Administrator during office hours: 9am – 5pm Monday – Friday on 0191 258 8127
Alternatively, please write to:
Mechanical Breakdown & General Insurance Services Ltd
Cobalt Business Exchange
Cobalt Park Way
Newcastle
NE28 9NZ
Please note – Diamond Cut Alloy Wheels Repairs For Diamond cut Alloy Wheels, it may be necessary for the Alloy Wheel to be removed from the Vehicle and sent to a specialist repairer for repair, this process can take up to 10 working days. In these circumstances this insurance policy does not provide cover for any other costs incurred whilst the Alloy Wheel is being repaired.
Malicious Damage, Unauthorised or Out of Hours Repairs Occasionally You may require emergency assistance out of hours and will be unable to contact the Claims Administrator to obtain a claim authority number. Under these circumstances or where the Repairer refuses to wait for payment from Us, You will need to settle their invoice and claim reimbursement from Us. You must request that the retailer retain the Damaged Tyre(s) until the end of the next working day to allow inspection by an independent engineer should this be necessary. It is Your responsibility to ensure that the Damaged Tyre(s) are available for inspection and failure to do so may invalidate Your claim. Subject to the above, if You have paid the Repairer We will reimburse You up to a reasonable Repair or Replacement Cost if You send the Claims Administrator the information as detailed above under “How to Claim”.
When You Collect Your Vehicle After repair, check that all work has been properly completed. If You are aware the repair is not satisfactory do not sign any satisfaction note and advise the Claims Office as soon as possible.
Note: We do not accept responsibility for faults in workmanship or materials in repairs paid for by Us on Your behalf.