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ALA Keycare

Comprehensive cover for lost or stolen keys.

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What is ALA Keycare?

Can I buy ALA Keycare?

What is not covered?

How do I make a claim?

What is ALA Keycare?

There’s nothing more frustrating than losing your keys and being locked out of your home or vehicle.

ALA Keycare can help!

We provide cover for lost or stolen keys, replacement locks, locksmith charges and more, with a 24-hour helpline, open 365 days a year.

We offer two kinds of key fobs to help insure your keys, depending on your preference – SmartFob which links up to your phone making your keys even easier to find or our standard key ring fob which gives clear instructions on how to get missing keys back to their owner.

Can I buy ALA Keycare?

This policy can be purchased in conjunction with an ALA GAP policy or you can buy it as a standalone policy.

Cover can only be purchased where there is no pre-existing event which may give rise to a claim.

Our Keycare policy with a SmartFob is £36 and our Keycare policy with the standard key ring fob is £24.

What is not covered?

Any keys not attached to the SmartFob or the standard Keycare fob

Claims which are not reported within 30 days of the incident

Any amount for which you do not have a valid receipt or invoice

Costs relating to a damaged or broken key or lock

Costs relating to wear and tear

Locks or keys which are of a higher standard than the original

Costs or charges where a locksmith or other tradesman has been arranged and you fail to attend

More than one replacement key for vehicle keys, more than 3 replacement keys for house keys

How do I make a claim?

If you need to make a claim on your ALA Keycare policy, please contact our UK based claim team on 0345 303 0550 as soon as possible and within 30 days of the incident. This line is open 24 hours a day, 7 days a week.

If your keys have been stolen please report to the police immediately and obtain a crime reference number.

Keycare features

No excess to pay if you claim

Covers all vehicle and house keys attached to the SmartFob or standard Keycare fob

An option of a SmartFob – using an app to link up to your phone to make finding your keys even easier

Replacement key cover includes reprogramming of infrared handsets, immobilisers and alarms

If you do lose your keys and someone finds them none of your details are given to the finder, guaranteeing confidentiality and security

Cover applies whilst travelling anywhere in the world

Keycare pays £10 to the finder of your lost keys

Covers any immediate family member permanently living at the same address as the policyholder. You can purchase additional fobs for these family members. Additional standard fobs for £12 each. Additional SmartFobs (when bought with a GAP policy) are £18 each or when bought standalone they are £37 each.

Underwritten by Ageas Insurance Limited

Maximum £1500 cover limit in 12-month policy period

24 hour, 365 days a year emergency helpline when you report your keys lost or stolen

What is SmartFob?

SmartFob is a new way to keep an eye on your keys when you have a Keycare policy with us.

Using Bluetooth technology the SmartFob is synced with your mobile device, so if you ever have that ‘uh oh’ moment – your keys can be easily located within seconds. Opting to have a Smartfob, alongside the Keycare app, instead of our more traditional key ring fob is a good option for those who perhaps make a habit of misplacing their keys.

You can of course opt to stick with our standard fob if that’s more your thing.

Your ALA Keycare cover

If…

Your keys have been stolen

Your keys are locked in your home

Your keys are locked in your vehicle
AND You have a spare key

Your keys are locked in your vehicle
AND You don’t have a spare key

You’ve lost your keys
AND You have a spare key

You’ve lost your keys
AND You don’t have a spare key

We will cover…

Replacement key, locksmith charges and new locks
Optional cover for vehicle hire charges

Locksmith charges to gain access to home

Locksmith charges and onward travel costs

Locksmith charges

Waiting period of 3 days
Replacement key only

Waiting period of 3 days
Replacement key
Locksmith charges OR new locks (the latter if no duplicate key is available)
Vehicle hire charges

Policy Documents

Keycare Policy Wording SmartFob Policy Wording Keycare Standard IPID SmartFob IPID

ALA Keycare FAQ

Do I need to pay the £10.00 finder reward?

No, this will be paid by Keycare who will send the reward directly to the finder of your keys. The money can be paid to charity at their request.

How will I get my keys back?

Keycare will arrange for your keys to be returned to you – there are a number of options and we’ll look at the best one to suit you.

What is the policy excess?

There is no excess to pay if you need to make a claim.