Refund and Cancellation Policy

Your individual policy wording contains the full terms and conditions relating to cancellation and refunds. Please refer to your policy documents for complete details. A summary of our refund and cancellation terms is provided below for guidance.

GAP insurance and Extended Warranty

All of the GAP insurance policies sold by ALA allow a 30-day cooling off period.

To obtain a refund please contact us within 30 days of the policy start date and we will refund the amount paid in full, as long no claim is being processed at the time.

Excess and Key Insurance

These two policies have a 14-day cooling off period.

To obtain a refund please contact us within 14 days of the policy start date and we will refund the amount paid in full, as long no claim is being processed at the time.

Cycle Insurance

Please contact us within 14 days of the policy start date and we will refund the amount paid in full, as long no claim is pending or being processed at the time.

Scratch and Dent and Tyre and Alloy

These two policies have a 14-day cooling-off period.

To obtain a refund, please contact us within 14 days of the policy start date, and we will refund the amount paid in full, as long as no claim is being processed at the time.

Outside of cooling off period

For all ALA GAP insurance policies:

• As long as no claim is pending, you may cancel your policy at any time. You will receive a pro-rata refund proportionate to the number of unexpired days remaining during the Period of Insurance. To request a cancellation, please contact ALA on 01653 916304.
• Policies purchased before 26/02/2024 may be subject to a £35 cancellation fee, depending on the underwriter.

For policies with EC prefix:

• You may cancel the insurance cover at any time by contacting ALA on 01653 916304, however no refund of premium will be payable.

For policies with the prefix KC:

• You may cancel the insurance cover at any time by contacting ALA on 01653 916304, however no refund of premium will be payable.

For policies with a prefix WTY:

1. Policies purchased before 26th September 2023:

• You will receive a pro-rata refund based on the number of full unexpired months of cover remaining, less the cost of any accepted claim and a £30.00 administration fee.

1. Policies purchased on or after 26th September 2023:

• You may cancel your insurance cover at any time after 30 days however, no refund of premium will be made if a claim has been paid. If you have not made a claim, then a pro-rata refund will be made.

For Cycle Insurance policies:

• You may cancel the insurance cover at any time by contacting ALA on 01653 916304, however no refund of premium will be payable.

For policies with a prefix TAW/SDI:

1. Policies purchased on or after 25/07/2025

• You may cancel your insurance cover at any time after 30 days however, no refund of premium will be made if a claim has been paid. If you have not made a claim, then a pro-rata refund will be made.

1. Policies purchased before 25/07/2025

• You may cancel your insurance cover at any time after 30 days however, no refund of premium will be made if a claim has been paid. If you have not made a claim you will be entitled to a pro rata refund, minus a fixed amount of £35 administration fee.