We strive to always give you the best possible service, however we understand there may be times when you are unhappy with us.
If you wish to make a complaint about the Sale of this Motor Excess Insurance policy, you can write to:
AMS Insurance Services Ltd
Heyford Park House
Heyford Park
Upper Heyford
Oxfordshire
OX25 5HD
Alternatively, you may call 01869 232563 or email info@ams-gap.com
If you have a complaint about a Claim or our Service, you can write to our Customer Relations Manager at:
Customer Relations – Motor Excess Insurance
Inter Partner Assistance S.A. UK Branch
The Quadrangle
106-118 Station Road
Redhill
Surrey
RH1 1PR
Alternatively, you can call us on 01737 815215, or email quality.assurance@axa-assistance.co.uk
We will deal with your dissatisfaction as soon as we can and try to reach an amicable resolution.
If it is impossible to reach an agreement, you have the right to refer the matter to the Financial Ombudsman Service, by writing to:
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Alternatively, you may phone them on 0345 0O80 1800 or email: complaint.info@financialombudsman.org.uk
Following the complaint procedure, or referring your complaint to the Financial Ombudsman Service, does not affect your legal rights or ability to make a claim or benefit from another part of this policy in the future.