Scratch and Dent Insurance reviews


What our customers have to say about ALA Scratch and Dent Insurance products.

5 out of 5Published 1 July 2017

“Purchasing via the website on an iPhone … – Purchasing via the website on an iPhone worked flawlessly! Thoroughly recommended from that pt of view - we'll see how things go but very impressed so far, prices etc etc”

Ben Rudge

5 out of 5Published 21 June 2017

“Very professional service – Very professional service, I have been a customer for a number of years and had no hesitation in renewing my policy when I changed cars”


5 out of 5Published 9 May 2017

“great customer service – great customer service. Spoke to a very helpful gentleman.

Thank you”

Suhail Patel

5 out of 5Published 29 April 2017

“Excellent online service – Excellent online service”


5 out of 5Published 4 April 2017

“Good Company to use. – Always helpful, courteous, very pleasant and obliging.
Have used before and would use again + I would recommend A.L.A. to any one who wants insurance.

Mike Durell”


5 out of 5Published 30 March 2017

“This company connects with the client … – This company connects with the client in a positive way. The way companies should deal with their customers. Polite,helpful,friendly and deliver what they say. If only other companies could deliver this type of service, the world would be a far better and happier place. Other companies out there, go and learn how to deliver real customer service. To ALA and Jason keep the good work up.”


5 out of 5Published 27 March 2017

“Best in class service! – I spoke with Charlotte who answered all my questions and requests with clarity and action. The various quotes arrived within a few minutes and further questions were dealt with in a easy to understand manner.
A service level to be proud of, thank you.”


5 out of 5Published 13 December 2016

“Service – Having made a mistake when filling out the initial document, the young lady on Monday was excellent in every aspect in trying to help me put the situation right. Very professional. Thank you”

David Levett

5 out of 5Published 19 November 2016

“QUICK, EASY AND GOOD VALUE – I am in the process of buying a Jaguar XF from a main dealer and I wanted cosmetic insurance over a 3 year period.
I was quoted £499 initially then £400 after saying I felt that was excessive.
I decided to shop around and happened upon ALA and obtained a significantly lower premium for very similar cover, the exception being ALA charge £15 per claim whereas Jaguar was zero and I could also claim as many times as needed whereas ALA was a maximum of 3 times a year however given it is very unlikely I would claim 3 times a year I would have to have claimed 8 times just to bring it up to the same cost so to be a 'no-brainer'.
The website is very user friendly and I was done and dusted in a little under 5 minutes including the time it has taken to type this review!”

Christopher Rose

5 out of 5Published 23 September 2016

“Simple & Quick – Buying insurance was simple and quick process.
When contacted the insurer for additional expalantaions I got all the answers I needed.”


ALA GAP Insurance is recommended and awarded by

COVID-19 Coronavirus Update: Business as Usual We want to reassure our customers that we are doing all we can to protect our employees and deliver a seamless service to our customers. Find out more