Trustpilot

ALA Insurance rates: Excellent 9.1 for claims based on 141 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Warranty

Verified Claim Review
Published 21 June 2019

Helpful customer service

The warranty cover I bought was helpful and affordable. The ALA customer service is great and helpful.

Anuoluwapo Gbolasere

Warranty

Verified Claim Review
Published 20 June 2019

Never touch their warranty insurance

Never touch their warranty insurance. The cost of replacement for water pump on Mercedes Benz E class 220 wasn’t fully covered. The whole cost was £550 and insurance cover £380. The decline to pay for draining the cooling system and fill back. The terms and conditions should mention clear what is not covered on this case. To drain the cooling liquid from engine is part from process. They sell cover with misleading information. I will take this case to financial service authority.

Paul

Warranty

Verified Claim Review
Published 20 June 2019

Had my claim fir repair dealt with by…

Had my claim fir repair dealt with by staff st the franchised dealer who reported they had no problem in getting the repair authorised

James Kent

Back to Invoice Plus GAP

Verified Claim Review
Published 7 June 2019

Excellent service

Excellent service! Thank you

VLP

Back to Invoice Plus GAP

Verified Claim Review
Published 4 June 2019

Quick and simple to claim

Quick and simple to claim, phone answered quickly by staff who were efficient and knowledgeable.

Pardon

Back to Invoice Plus GAP

Verified Claim Review
Published 4 June 2019

Explained the process well

Explained the process well, extremely relieved I had their support both in accepting in insurance offer and in getting back on the road with a replacement car. The only improvement I could suggest would be making an online application. By paper based processing over the timeline was very tight to use the gap insurance for the replacement car.

hevla

Contract Hire Plus GAP

Verified Claim Review
Published 4 June 2019

Reasonably straightforward claim and…

Reasonably straightforward claim and paid out in good time. Would recommend this company!

Ash S

Back to Invoice Plus GAP

Verified Claim Review
Published 4 June 2019

Dealing with insurance is never easy…

Dealing with insurance is never easy but I couldn't fault ALA at all. The whole process was as easy as it could be and the staff were friendly and helpful. Would 100% reccomend and have done to friends and family.

James Shiels

Contract Hire Plus GAP

Verified Claim Review
Published 10 May 2019

Fantastic service at a good price

The price was good and they were there to help when the worst happened. Couldn't fault the service.

Andrew Domone

Back to Invoice Plus GAP

Verified Claim Review
Published 5 May 2019

Couldn't fault ALA when I had to make…

Couldn't fault ALA when I had to make an RTI claim. They very quickly agreed the figures and made the payment as soon as my insurance company gave them the information they needed. I was so impressed I took out another policy with them for my new vehicle without hesitation.

Mrs Rolfe

ALA GAP Insurance is recommended and awarded by