Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 185 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2018, we paid 100% of all legitimate claims submitted by our customers
  • Our highest claim paid to date was for £50,000
  • Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 19 June 2013

I was unlucky enough to be involved in a car accident in August 2012, as a result of which my BMW was written off. Three vehicles were involved altogether, but, thankfully, despite the severity of the damage to my car, no injuries occurred.

As soon as I had had time to recover from the shock of it all, I telephoned AMS and had the pleasure of being introduced to Catharine in Customer Services. I had expected a mammoth obstacle course to negotiate, between dealing with my main insurer and with AMS, however nothing could have been further from the truth; Catharine immediately set my mind at rest, and told me in simple terms exactly which documents I would need, how many copies to make, and then outlined precisely how I should react to any settlement offered by my insurer. I put the phone down feeling on top of what could have been a very difficult scenario.

My main insurance company swiftly made a settlement offer which Catharine advised me was satisfactory, and I accepted it. A small delay occurred because of a cherished number plate transfer, and again my regular contact with AMS gave me the reassurance I needed to carry on with everyday life and let someone else take the weight of the aftermath of the crash. Because of the clear instructions Catharine had given me, everything I needed to make my claim was ready to go by the time my final settlement cheque arrived from the main insurer. I posted my claim to AMS on Monday 24th September. A cheque for the full settlement of my claim arrived in the morning post on Wednesday 26th September!

All in all, I was £7175 better off as a result of having taken out my gap policy. Having a GAP policy with ALA took all the stress out of a difficult situation, and gave me the peace of mind to source a new car at the earliest opportunity. I cannot praise ALA and their Claims team enough - the process was straightforward, the Customer Service provided by Catharine was outstanding, and the very first thing I did after replacing my car was to purchase a new ALA policy. The icing on the cake is the price - my new policy saved me £190 over the equivalent offering from the main dealer. For me, ALA GAP is a no-brainer. I cannot praise the product enough.

R Carter

Back to Invoice Plus GAP

Verified Claim Review
Published 19 June 2013

I would like to place on record my sincere appreciation to the Claims Team of ALA Gap Insurance. I had a very pleasant experience. From the very first telephone call to the claims department to the finalising of my claim, everything step of the way was handled very professionally and all questions and queries were dealt with without any problems. The claim service team were very friendly and helpful and ensured that my claim was dealt with and made the my experience a very pleasant. I would definitely recommend ALA Gap Insurance to friends and relatives and will most definitely use your company again.

G Naidu

Back to Invoice Plus GAP

Verified Claim Review
Published 19 June 2013

My experience has been overall very positive. I completed everything online and, at the time of the claim, the people I dealt with have been very helpful. I think we have Gap insurance for both cars we currently own!

F Masoni

Back to Invoice Plus GAP

Verified Claim Review
Published 19 June 2013

I cannot thank you enough for the way in which my claim was processed and handled. I purchased a G.A.P policy from you more than two years ago for a very good price and gave it little thought until somebody crashed into my vehicle three weeks ago, writing it off in the process.

Within 24 hours of ALA receiving the paperwork and necessary documents from my wife and I, a cheque was already in the post on our way to us. I would like to thank you for processing my claim swiftly, and for the helpfulness of your very well trained, courteous staff.

J Sannegadu

Vehicle Replacement Plus GAP

Verified Claim Review
Published 19 June 2013

13 months after owning a new car I was hit from behind at traffic lights by an 81 year old without insurance. My insurance wrote off my car due to the damage done and paid out the equivalent of what it was worth - which meant to replace it I would've had to buy a secondhand car which would not have been in the same condition as my little pride and joy that I had driven carefully from day one. That or fork out the difference to a new one.

With the GAP insurance from yourselves I was able to replace it with a brand new version, which I also drove carefully from day one - which meant when I came to trade it in for my new car, I got top value for it as it had only one careful owner.

Personally I will never be without GAP insurance, specifically ALA GAP insurance as you made the whole process easy and stress free.

N Owen

Vehicle Replacement Plus GAP

Verified Claim Review
Published 19 June 2013

My wife had a serious car accident and the car was written off. Six weeks later after a few telephone calls I was able to buy a 6 month old, new shape Ford Focus as a result of taking out the GAP Insurance.

R Longden

Vehicle Replacement Plus GAP

Verified Claim Review
Published 19 June 2013

I had no problems claiming on my policy, and it was dealt with efficiently, which is more than I can say for the actual car insurance company.

G Jones

Vehicle Replacement Plus GAP

Verified Claim Review
Published 19 June 2013

We I have recently made a claim on my GAP insurance with ala.co.uk. Throughout the whole process everyone I spoke to was extremely helpful and courteous. Documents were send out immediately following any phone calls and at no time did I feel anxious that there would be any problem with the claim. It was all dealt with quickly and efficiently. There is quite a lot of paperwork regarding a claim, but this is understandable and if you have it all to hand from the original purchase of the lost car, there is no problem. I have collected my new car now and immediately purchased a new insurance policy with ala.co.uk as it offered better cover than the policy offered by the car dealership. I sincerely hope I don't need to use it, but I have peace of mind that I am covered for a total loss during the finance period.

C Crosthwaite

Vehicle Replacement Plus GAP

Verified Claim Review
Published 19 June 2013

We were extremely happy with our GAP Insurance through ALA. We were in a head on collision with some cattle that had strayed onto the motorway at night, resulting in our car being written off or irreparable according to the insurance company. We received a fantastic service from ALA, our claim was settled very speedily and we didn't need to do any chasing for the claim to be settled, etc. The staff we dealt with at ALA were very polite, competent and dealt with us and our claim very professionally, efficiently and effectively.

L Webber

Commercial Back to Invoice Plus GAP

Verified Claim Review
Published 19 June 2013

I can say the service I got from ALA when I claimed for my 2 Mercedes vans was second to none!!! My insurance is through AXA which is one of the biggest in its field but there service was a disgrace and ALA was 100% superior and the girls who delt with my claim were absolutely amazing so much so that since then I have purchased another 4 policies and I have also passed their company name on to many people.

M Anderson

ALA GAP Insurance is recommended and awarded by

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