ALA x Spill Terms & Conditions

As part of our ongoing commitment to supporting the well-being of our customers, ALA is pleased to offer one free therapy session to eligible policyholders for each valid insurance claim.

1. Eligibility

• This initiative is available exclusively to current ALA policyholders.
• Each policyholder is eligible to receive one (1) free therapy session per valid insurance claim.
• The therapy session is fully paid for by ALA and incurs no cost to the eligible customer.

2. Required Documentation

To qualify for the free therapy session, the following documentation must be provided:

• Proof of active insurance policy with ALA at the time of the claim.
• Proof of a valid insurance claim, submitted and accepted by ALA.

3. Redemption Process

• Once eligibility is confirmed, ALA will provide access to a licensed therapist or an approved therapy provider.
• Therapy sessions must be scheduled within 90 days of the claim approval date.
• Missed appointments or cancellations with less than 24 hours’ notice may result in forfeiture of the free session.

4. Limitations

• One free therapy session is provided per claim, not per incident or per individual under a group policy.
• This offer is non-transferable and may not be exchanged for cash or any other benefit.
• Additional therapy sessions beyond the first will be the responsibility of the policyholder unless otherwise specified by ALA.

5. Disclaimer and Liability

• ALA facilitates access to therapy providers but is not responsible for the content, advice, or outcomes of any therapy session.
• ALA does not accept any liability for information disclosed by the policyholder to the therapist or for any advice given during therapy.
• All therapy providers are independent professionals and are solely responsible for the services they provide.

6. Right to Modify or Terminate

ALA reserves the right to modify or discontinue this initiative at any time without prior notice. However, any therapy sessions already approved will be honoured.

7. Consent and Confidentiality

By participating in this initiative, policyholders agree to the sharing of necessary claim information with third-party therapy providers for the purpose of confirming eligibility. All therapy sessions will be conducted in accordance with standard confidentiality and privacy practices governed by the therapist’s professional code and relevant laws.