Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Contract Hire Plus based on 1,390 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Contract Hire Plus GAP

Verified Review
Published 1 day ago

A very clear easy to use Web site

A very clear easy to use Web site. Good examples of different types of policy made it easy to choose the right one for me.

Martin Pitcairn

Contract Hire Plus GAP

Verified Review
Published 1 day ago

I had a previous policy with ALA that I…

I had a previous policy with ALA that I needed to cancel as my car had sold before the policy expired. ALA arranged to transfer the remaining balance onto my new policy which was a nice surprise. The customer service agent I dealt with was very friendly and knowledgeable. My call only took 4 minutes to get exactly what I needed to achieve done.
I would highly recommend ALA if you need a GAP policy.

Alex Cook

Contract Hire Plus GAP

Verified Review
Published 1 day ago

Excellent service

Good value, excellent service, can’t fault anything, thank you.

Michael Platt

Contract Hire Plus GAP

Verified Review
Published 3 days ago

Good value

Good value. Not the cheapest but certainly not the costliest and the level of cover provides comfort. Customer service very good.

JRK

Contract Hire Plus GAP

Verified Review
Published 6 days ago

Very easy to sort out and buy

Very easy to sort out and buy

Customer

Contract Hire Plus GAP

Verified Review
Published 10 September 2021

Website purchase

Not had to use, but the ease of website purchase went smoothly.

Carol Hobson

Contract Hire Plus GAP

Verified Review
Published 9 September 2021

Good service the young lady who dealt…

Good service the young lady who dealt with me I believe her name was Jade was lovely a bit nervous not sure if she was new but very good all the same

JASON MEEK

Contract Hire Plus GAP

Verified Review
Published 9 September 2021

Excellent service from Harvey who was…

Excellent service from Harvey who was friendly and polite

Anthony Spencer

Contract Hire Plus GAP

Verified Review
Published 9 September 2021

ALA - The best Gap provider

I have found ALA the most reliable Gap cover provider with staff who provide excellent service having full knowledge of their product.
I have used ALA for all our family dealer purchased cars at a substantial saving over the dealers prices .
I have now taken Lease Gap cover for my latest leased VW Golf R. Also very pleased to say ALA were happy to continue my cover after the initial three year lease ended as I have extended my lease for a fourth and now a fifth year.
Great peace of mind having cover with a first class Gap company,should it be required. Well done. AJ Glasgow.

Alan

Contract Hire Plus GAP

Verified Review
Published 9 September 2021

Very helpful all round

Very helpful all round. Clear and concise . Well done.

Neil B

ALA GAP Insurance is recommended and awarded by