Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Contract Hire Plus based on 1,183 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Contract Hire Plus GAP

Verified Review
Published 1 day ago

GAP. Ins. Policy researched via MSE website which…

GAP INS. Policy researched via MSE website which in turn gave £20 discount code!

Good value 4 yr policy, pleasant, efficient lady set up policy, payment via telephone within 10 minutes ( change of lease car)

Thankfully, no claims experience but cover and co. Recommended on MSE website

ALAN

Contract Hire Plus GAP

Verified Review
Published 3 days ago

Very easy to use

Very easy to use, price was the best on the market too

Stephen

Contract Hire Plus GAP

Verified Review
Published 4 days ago

Great customer service and a very easy…

Great customer service and a very easy to use system...

Very happy!

Chris

Contract Hire Plus GAP

Verified Review
Published 4 days ago

Well-priced and as helpful as ever

Well-priced and as helpful as ever, even when I cocked up my policy – changed quickly and without fuss over the phone.

JP

Contract Hire Plus GAP

Verified Review
Published 4 days ago

Fantastic service

Fantastic service, so good to speak to someone in UK who really knows their stuff and dealt with our enquiry quickly and professionally. We felt valued rather than processed. We would highly recommend them over some of the bigger companies.

Hannah & Colin

Contract Hire Plus GAP

Verified Review
Published 6 days ago

GREAT SERVICE .VERY FRIENDLY AND…

GREAT SERVICE .VERY FRIENDLY AND HELPFUL AND GREAT PRICEAS ALWAYS.

Nick R

Contract Hire Plus GAP

Verified Review
Published 6 days ago

Very easy online process and useful…

Very easy online process and useful online discount code to reduce the cost. I hope I never have to use the insurance but if I do I look forward to the rest of the service.

K Harrison

Contract Hire Plus GAP

Verified Review
Published 19 January 2021

Easy to set up and very good value for…

Easy to set up and very good value for money, although I hope I don't have to use it. Would recommend.

CDA

Contract Hire Plus GAP

Verified Review
Published 15 January 2021

Absolutely amazing service

Absolutely amazing service. Spoke to Dawn who went through the whole process/application efficiently and professionally answering any questions I had. Would highly recommend as they couldn't be beaten on price for my gap insurance.

Kam & Chandni

Contract Hire Plus GAP

Verified Review
Published 15 January 2021

Simple

Simple, clear and efficient service.

Iain

ALA GAP Insurance is recommended and awarded by

COVID-19 Coronavirus Update: Business as Usual We want to reassure our customers that we are doing all we can to protect our employees and deliver a seamless service to our customers. Find out more