Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Contract Hire Plus based on 1,032 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Contract Hire Plus GAP

Verified Review
Published 3 hours ago

All worked efficiently

All worked efficiently, quick sign up

Simon Henderson

Contract Hire Plus GAP

Verified Review
Published 3 hours ago

Extremely helpful and knowledgeable…

Extremely helpful and knowledgeable staff who explain everything clearly. Have been with this company for several years now. Never had to make a claim so can't comment on that.

Mr and Mrs Charles Lawson

Contract Hire Plus GAP

Verified Review
Published 1 day ago

Fast efficient and helpful service

Fast efficient and helpful service

Tony

Contract Hire Plus GAP

Verified Review
Published 1 day ago

Excellent service

Excellent service, very competitive on price.
2nd time i have used ALA and will do so in the future.

Thomas Crawford

Contract Hire Plus GAP

Verified Review
Published 2 days ago

Gap insurance

Charlotte was very helpful, great service.

Brian Booth

Contract Hire Plus GAP

Verified Review
Published 3 days ago

Great Service, Knowledge and Price

Great service, spoke to them before purchasing the GAP insurance, really helpful and knowledgable - price was comparative plus this policy is DEFACTO 5* which give me confidence (hopefully never have to use it, but just in case).

Phill

Contract Hire Plus GAP

Verified Review
Published 29 July 2020

Katie was lovely and so friendly i cant…

Katie was lovely and so friendly i cant thank her enough for her help and guidance

Adam Thompson

Contract Hire Plus GAP

Verified Review
Published 27 July 2020

Polite & knowledgeable staff

Super staff whoever you speak to. Polite, helpful and knowledgeable.
Our family have now used ALA for multiple GAP policies over many years.

TS

Contract Hire Plus GAP

Verified Review
Published 27 July 2020

Staff are friendly and really helpful

Staff are friendly and really helpful. Very professional service

Mr T

Contract Hire Plus GAP

Verified Review
Published 26 July 2020

GAP Insurance

Good clear service, no issues at all.

Kevin F

ALA GAP Insurance is recommended and awarded by

COVID-19 Coronavirus Update: Business as Usual We want to reassure our customers that we are doing all we can to protect our employees and deliver a seamless service to our customers. Find out more