What our customers have to say about ALA Scratch and Dent Insurance products.
“Spoke to Katy – Spoke to Katy - was extremely helpful, Polite and Friendly - a credit to your Team - This is the second time I have recently had dealing with your company and will 100% return - excellent customer satisfaction”
“Purchasing via the website on an iPhone … – Purchasing via the website on an iPhone worked flawlessly! Thoroughly recommended from that pt of view - we'll see how things go but very impressed so far, prices etc etc”
“Very professional service – Very professional service, I have been a customer for a number of years and had no hesitation in renewing my policy when I changed cars”
“great customer service – great customer service. Spoke to a very helpful gentleman.
“Excellent online service – Excellent online service”
“Good Company to use. – Always helpful, courteous, very pleasant and obliging.
Have used before and would use again + I would recommend A.L.A. to any one who wants insurance.
“This company connects with the client … – This company connects with the client in a positive way. The way companies should deal with their customers. Polite,helpful,friendly and deliver what they say. If only other companies could deliver this type of service, the world would be a far better and happier place. Other companies out there, go and learn how to deliver real customer service. To ALA and Jason keep the good work up.”
“Best in class service! – I spoke with Charlotte who answered all my questions and requests with clarity and action. The various quotes arrived within a few minutes and further questions were dealt with in a easy to understand manner.
A service level to be proud of, thank you.”
“Service – Having made a mistake when filling out the initial document, the young lady on Monday was excellent in every aspect in trying to help me put the situation right. Very professional. Thank you”
“QUICK, EASY AND GOOD VALUE – I am in the process of buying a Jaguar XF from a main dealer and I wanted cosmetic insurance over a 3 year period.
I was quoted £499 initially then £400 after saying I felt that was excessive.
I decided to shop around and happened upon ALA and obtained a significantly lower premium for very similar cover, the exception being ALA charge £15 per claim whereas Jaguar was zero and I could also claim as many times as needed whereas ALA was a maximum of 3 times a year however given it is very unlikely I would claim 3 times a year I would have to have claimed 8 times just to bring it up to the same cost so to be a 'no-brainer'.
The website is very user friendly and I was done and dusted in a little under 5 minutes including the time it has taken to type this review!”