Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for Scratch and Dent Insurance based on 41 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Scratch and Dent Insurance

Verified Review
Published 30 October 2019

Submitting a claim was quickly and…

Submitting a claim was quickly and efficiently handled, the two engineers who turned up to repair my dents and scratch phoned the day before to inform me of a time, they were on time, professional and did a fantastic job in repairing my vehicle, 10 out of 10 for service, I would highly recommend this insurance

Mr Tony Howard

Scratch and Dent Insurance

Verified Review
Published 15 December 2018

Jason away but Dawn showed that who…

Jason away but Dawn showed that who ever you deal with, as a client you come away feeling that this company understands the meaning of true customer service. Why are there so few companies that achieve any sense of true customer service? ALA prove that it can be done. If only others could follow their corporate culture the world would be a happier place. It really is about people. Well done ALA.

Loosmore

Scratch and Dent Insurance

Verified Review
Published 13 September 2018

excellent site with right information…

excellent site with right information to be able to make a decision and easy to purchase the insurance cover I was after.

Sanjay Shah

Scratch and Dent Insurance

Verified Review
Published 21 July 2018

An excellent company and great service

An excellent company and great service

Sunil Thakker

Scratch and Dent Insurance

Verified Review
Published 11 May 2018

The overall experience was excellent

The overall experience was excellent, every question I asked was professionally answered. I never felt under any pressure to buy the policy and the team made sure it was 100% right for me. From the first call I made everything was really slick and clear and I couldn’t fault the team, price and the product.
I would absolutely recommend this company.
A big well done to Gemma Trice you were excellent and Please thank the other colleagues that helped me with my purchase.

Paul Pritchard

Scratch and Dent Insurance

Verified Review
Published 24 November 2017

Extremely professional but with warmth …

Extremely professional but with warmth and caring. A pleasure to deal with.

Robin Young

Scratch and Dent Insurance

Verified Review
Published 6 October 2017

Scratch and Dent policy- a very happy customer

Have just taken out a new Scratch and Dent policy, impression so far is great! One of the most helpful and informative companies, great price for the policy, wish all business was this pleasant, easy and quick!

Tracey

Scratch and Dent Insurance

Verified Review
Published 12 September 2017

A very straight forward process on the …

A very straight forward process on the website. Many options available.

Mallorca man

Scratch and Dent Insurance

Verified Review
Published 29 July 2017

Very good service

Very good service. Nice competitive price for insurances. Will definitely recommend to everyone.

Anupama Shaikh

Scratch and Dent Insurance

Verified Review
Published 3 July 2017

Spoke to Katy

Spoke to Katy - was extremely helpful, Polite and Friendly - a credit to your Team - This is the second time I have recently had dealing with your company and will 100% return - excellent customer satisfaction

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