Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for Agreed Value GAP Insurance based on 312 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Agreed Value GAP

Verified Review
Published 4 hours ago

Awful web site

Spent one and a half hours on 3 attempts to renew my GAP insurance,as time for renewing was running out got even more desperate and the only oppotunity to buy something i did not want but bought a key insurance for my wife`s car which suddenly appeared when i was only focusing on my car .How you got a 5 star rating I believe a 1 star rating is far too high !

J A Grubb

Agreed Value GAP

Verified Review
Published 2 days ago

Excellent service everything was…

Excellent service everything was explained over the phone to me before I decided to go ahead with anything

Atiq UL- Rehman

Agreed Value GAP

Verified Review
Published 8 September 2021

Super product

Great easy service that’s value for money. Unfortunately I had to use my last policy but it was hassle free and easy to use. I can’t recommend them enough!

Tim Shaw

Agreed Value GAP

Verified Review
Published 7 September 2021

Reliable company

Reliable company with knowledgeable staff demonstrating excellent customer service skills.
Plain English policies, and competitive pricing.
Would use again and recommend them.

Ray Dawson

Agreed Value GAP

Verified Review
Published 6 September 2021

Reasonably prices GAP insurance with…

Reasonably prices GAP insurance with excellent service.

Christopher Trout

Agreed Value GAP

Verified Review
Published 3 September 2021

Qucik and responsive service

Qucik and responsive service. Agent was really helpful in soting through some of the difficulties i had.

O T Ariyo

Agreed Value GAP

Verified Review
Published 2 September 2021

Exceptional Service

Harvey has been quite exceptional and so helpful. He is a great credit to A L A.

Thank you Harvey for excellent service

Jennifer Crawley

Agreed Value GAP

Verified Review
Published 1 September 2021

As a customer who was nearing the end…

As a customer who was nearing the end of my back to invoice policy i contacted ALA and arranged a further 3 years cover for my vehicle.
It was a easy and straightforward process and i received a 15% discount for being a existing customer.

Badger

Agreed Value GAP

Verified Review
Published 1 September 2021

Just had a follow up call from Harvey

Just had a follow up call from Harvey, couldn’t have been more helpful. Great service.

DJ

Agreed Value GAP

Verified Review
Published 31 August 2021

I spoke to Calum.He was very friendly and very good in explaining. The good service always brings more business.Thankyou

Friendly and helpful service

Laxmi

ALA GAP Insurance is recommended and awarded by