Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Back to Invoice Plus / Return to Invoice Plus based on 4,442 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Back to Invoice Plus GAP

Verified Review
Published 1 day ago

Transferred an existing policy to a new…

Transferred an existing policy to a new car, spoke to a nice chap (Jason) who went through the different options as the new car was actually older than the previous one. Very clear and helpful, and happy with the price

Frances

Back to Invoice Plus GAP

Verified Review
Published 2 days ago

Gap insurance

Excellent service, nice and easy to update too.

Steven

Back to Invoice Plus GAP

Verified Review
Published 2 days ago

Easy to understand the options and…

Easy to understand the options and website is easy to use. Thanks!

DAVID

Back to Invoice Plus GAP

Verified Review
Published 3 days ago

Yes what a great service I couldn't be…

Yes what a great service I couldn't be more happier with the way the operator dealt with enquiry so easy to do gave me all the facts straightforward no-nonsense the fee for the 4 years was not what I expected I expected a higher amount to what I paid on the day absolutely happy with my purchase I was emailed the documents immediately peace of mind I have now my new car thoroughly recommend and so easy to do

DILJIT HAYRE

Back to Invoice Plus GAP

Verified Review
Published 3 days ago

Great service

Options at a competitive price

S Jones

Back to Invoice Plus GAP

Verified Review
Published 3 days ago

Gap for my new BMW

The whole process was very simple to follow and extremely good value for the money

Paul H

Back to Invoice Plus GAP

Verified Review
Published 3 days ago

Worth the 5 stars every time!

I cannot fault the service from the guys at ALA. No endless options to go through on the phone. The phone was answered straight away and the issue I needed to sort was sorted within minutes. The staff are always very polite and helpful. And as for the prices..you'd find their quotes hard to beat anywhere! Would recommend to anyone.

Michael Brewster

Back to Invoice Plus GAP

Verified Review
Published 3 days ago

It was all very quick and lady was very…

It was all very quick and lady was very helpful

Gillian Doherty

Back to Invoice Plus GAP

Verified Review
Published 3 days ago

Quick and easy helpful staff.

Quick and easy helpful staff.

Angela Snowlimg

Back to Invoice Plus GAP

Verified Review
Published 4 days ago

It was quick and easy to change my…

It was quick and easy to change my vehicles and extend the cover.

CT

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