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What our customers have to say about ALA Back to Invoice Plus / Return to Invoice Plus products.

5 out of 5Published 3 hours ago

“A pleasure to deal with – Always very straight forward, clear and helpful, used ALA for years now and a superb company”

Lee Humphreys, N/A, GB

5 out of 5Published 23 hours ago

“Very good indeed – First time I have considered GAP insurance but I realised I could hit an issue because I was buying a Tesla as a Company car and might not be able to afford new again if the car was e.g. stolen (fingers crossed). Found mention of ALA on a Tesla forum and exchanged emails with Dawn on various questions (I work with insurance contract issues and am a pedant on detail). Dawn answered all questions with clarity, swiftly by reply email. There were some Providers who came close on price but ALA was not only competitive but the contract terms were clear (I actually read all the small print) and I gained a sense that ALA have a decent ethos when it comes to claims (the Honest John endorsement, Trust Pilot verified purchase reviews and Defaqto ratings also helped, in that order of the importance I place on them). I rang tea time to go on risk and a most delightful chat with Dawn (email had a direct line and I got straight through) who did not hurry me, there was no sales pitch and it was a friendly human experience. Working in financial services I find a lot of de-skilling and by contrast Dawn and ALA come across as absolutely first rate. I wish the Providers I deal with in my work could all be like ALA and have individuals like Dawn. I know 'an event' is unlikely and the premium reflects this. I wanted the peace of mind and the policy gives this. Very happy. ALA is now on my very short list of Providers that I am fond of. Dawn - you are a star.”


5 out of 5Published 23 hours ago

“Premium product – Excellent service
Adviser explained well, all necessary details of Policy
Fast and efficient
Good value for premium, especially when compared to dealership quotes”


4 out of 5Published 1 day ago

“All very straightforward and easy until… – All very straightforward and easy until the end of the process when being asked to set up an account (why?) or do something else at which point I found myself going round in circles.”


5 out of 5Published 1 day ago

“good experience! – easy to follow web site no problems thankyou...”


5 out of 5Published 1 day ago

“I found the process of transferring my… – I found the process of transferring my existing GAP insurance to my new vehicle very easy. The agent was excellent and was at pains to correctly explain the process and costs involved. Of course it is easy to buy insurance but the proof of the cover will come (and hopefully never) when I need to claim. But so far, so good.”

Terence Dowd

5 out of 5Published 2 days ago

“Easy and good value – Arranged cover at less than 50% of the quote by the mail dealer. Quick and easy to arrange. Hope never have to claim on the cover.”

Keith Pepperdine

5 out of 5Published 3 days ago

“Sensible Price for GAP Insurance – Sensible Price for GAP, much better than Car Dealer offered.
Easy to use website, no fuss.
Would use again”

Doug Barnes

5 out of 5Published 3 days ago

“3rd policy taken out over the years – 3rd policy taken out over the years, simple and much more competitive than others. Clear and documents provided immediately. Brilliant service.”

Louise H

5 out of 5Published 4 days ago

“Very helpful and clear – Very helpful and clear. Efficient online system and friendly helpful customer service responder when I rang to check a couple of things.”


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