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What our customers have to say about ALA Back to Invoice Plus / Return to Invoice Plus products.

5 out of 5

“Good customer service – Quick email to change policy and was phoned minutes later! Nice to talk to small office not a call centre”

James Hopkins

5 out of 5

“Customer Service – Excellent Customer Service experience! I spoke to Charlotte and she was very professional and knowledgeable of the product. Definitely recommend ALA Insurance.”

Marlon Campbell

5 out of 5

“Fast, friendly helpful service. – Katie Rollin supplied a very friendly efficient service from the outset.
I cannot fault her actions and her expertise made the transfer of my policy a very smooth process.”

David Wallis

5 out of 5

“Fast and Easy – Quick and easy process with very competitive pricing.”


5 out of 5

“Excellent customer service – I heard about ALA Insurance from recommendations made on the Money Saving Expert site. Quote was easy on a very user friendly site and was the best price. I called the customer services team to ask a question. The phone was answered immediately by Katie, who I found extremely helpful, informative and generally a lovely lady who was polite and very easy to talk to. I admit we will never know how good an insurance company is until we most need them so there is a great amount of trust and instinct involved. I feel I have that and would recommend by the high level of customer service for starters.”

Jay Riding

5 out of 5

“Quick and Easy! – I was offered GAP insurance with my dealer and they wanted £499. However I got it for more than half of the price with the same benefits. It was quick and easy to do online and sorted my GAP insurance out in no time - was recommended by a friend and I would definitely recommend ALA to my friends and family.”

Miss B

5 out of 5

“Easy breezy transaction – Really easy website great to pay by direct debit”

Naomi Kennedy

5 out of 5

“Brilliant Service – Changed my car mid term into my policy and ALA were all too happy to give me the best price on my new car and deduct the remaining equity in my exsisting policy onto my new one. No fees, no quibble, a really pleasant experience & very easy to deal with!”

A Daly

5 out of 5

“Simple & Easy,a pleasure to deal with – First time buying GAP and i had a few questions to ask so i rang them and they answered my all my questions,a pleasure to deal with and they gave me the online discount too, i will use them again.”


5 out of 5

“Very Helpful – I have dealt with ALA with my last 3 cars, and every time they have been very honest, very helpful, and sorted things with the minimum of fuss.”

Lisa Griffiths


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5 Star GAP Insurance Products

Named Highly Approved Trader by Honest John More information on Defaqto Star Ratings

Independently reviewed as a 5 star GAP Insurance policy by Defaqto and winner of the H.A.T. award for excellent customer service as voted by readers.

Office Opening Hours: 8am to 7pm Monday to Friday, Saturday 9am to 3pm, closed Sunday and Bank Holidays