Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Excess Insurance based on 100 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Excess Cover

Verified Review
Published 28 July 2020

Easy to buy this insurance

Easy to buy this insurance, worked out cheaper to buy this policy than it was to reduce the excess on my car insurance policy.

richard

Excess Cover

Verified Review
Published 15 July 2020

Excellent services

Excellent services! Thank you.

Adriana Barbu

Excess Cover

Verified Review
Published 14 July 2020

Excellent service from Katy.

Excellent service from Katy.

Michael Barrington-King

Excess Cover

Verified Review
Published 13 July 2020

Easy process

Easy process, excellent customer service.

Laura H

Excess Cover

Verified Review
Published 3 July 2020

Thanks for your great service

Thanks for your great service

mr j p watts

Excess Cover

Verified Review
Published 19 June 2020

Lovely to deal with very professional…

Lovely to deal with very professional no overseas office .

Peter stringer

Excess Cover

Verified Review
Published 3 June 2020

Excellent friendly service and great…

Excellent friendly service and great value

Racheal Weston

Excess Cover

Verified Review
Published 2 June 2020

Top of the class once again

Although by the very nature of all things car insurance related contact with ALA is infrequent I have never failed to be impressed by the superb level of customer service that I receive. My regular point of contact is Katie and I am finding it difficult to produce sufficient relevant compliments for the way she looks after me - but when chatting to my wife just now after my call finished I described the feeling that Katie creates as being similar to that of someone placing a wonderfully warm and cozy blanket around you on a cold winter's evening. I just wish that there were higher rating stars to click on. (Posted by Martin in the Scottish Borders).

Martin (from the Scottish Borders).

Excess Cover

Verified Review
Published 22 May 2020

Well priced and easy to renew with good…

Well priced and easy to renew with good level of cover.

Mrs Cassilli

Excess Cover

Verified Review
Published 14 May 2020

Great prompt service with reminders.

Great prompt service with reminders.

Mr Grandhi

ALA GAP Insurance is recommended and awarded by

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