Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Excess Insurance based on 167 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Excess Cover

Verified Review
Published 2 days ago

Straightforward and intuitive website

Straightforward and intuitive website. Competitive price.

Patrick

Excess Cover

Verified Review
Published 13 September 2021

The call was handled professionally and…

The call was handled professionally and feel got a good price for excess cover. We also discussed my other ALA cover which is for GAP insurance of the original price I paid for the car. Unfortunately, I'll not be able to cover next year as it is now 10+ years old. But find the company and staff very professional.

Anil Patel

Excess Cover

Verified Review
Published 7 September 2021

Good service and a great price

Good service and a great price

David Kurrant

Excess Cover

Verified Review
Published 19 August 2021

Online experience not good but customer service call was excellent

I struggled to renew my policy on line, as it was asking me to get a new quote which I didn’t need as the renewal email contained the renewal price. Nothing in the email explained that this was the process I needed to follow so I was left confused.
However when I rang the company the young lady who took my call was polite, professional, listened to what I had experienced and wanted. She took action on my request and I was very satisfied with the service.

C Crook

Excess Cover

Verified Review
Published 18 August 2021

A simple process without any headaches.

A simple process without any headaches.

lestamunda

Excess Cover

Verified Review
Published 7 August 2021

ALA - excellent as always

ALA - Very good, honest service at a competitive prices, as always. I don't bother looking anywhere else

JP

Excess Cover

Verified Review
Published 6 August 2021

I renewed a second yr

I renewed a second yr, very nice people to take to ,

Valentine

Excess Cover

Verified Review
Published 17 July 2021

Good

Good it was easy for me

Mr Joy Joseph

Excess Cover

Verified Review
Published 8 July 2021

Straightforward

Straightforward to buy the products, everything clearly set out. Of course, the proof of good insurance is if you need to make a claim and hopefully never need to find out but felt confident taking this cover

John Blackwell

Excess Cover

Verified Review
Published 24 June 2021

Competitive, Trustworthy and very helpful

Competitive, very helpful and honest
Excellent service

JP

ALA GAP Insurance is recommended and awarded by