Excess Insurance Reviews
ALA Insurance rates: Excellent 4.9 out of 5 based on 167 reviews
ALA Insurance rates: Excellent 4.9 out of 5 for Excess Insurance based on 167 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
Verified Customer Reviews
Excess Cover
Straightforward and intuitive website
Straightforward and intuitive website. Competitive price.
Patrick
Excess Cover
The call was handled professionally and…
The call was handled professionally and feel got a good price for excess cover. We also discussed my other ALA cover which is for GAP insurance of the original price I paid for the car. Unfortunately, I'll not be able to cover next year as it is now 10+ years old. But find the company and staff very professional.
Anil Patel
Excess Cover
Good service and a great price
Good service and a great price
David Kurrant
Excess Cover
Online experience not good but customer service call was excellent
I struggled to renew my policy on line, as it was asking me to get a new quote which I didn’t need as the renewal email contained the renewal price. Nothing in the email explained that this was the process I needed to follow so I was left confused.
However when I rang the company the young lady who took my call was polite, professional, listened to what I had experienced and wanted. She took action on my request and I was very satisfied with the service.
C Crook
Excess Cover
A simple process without any headaches.
A simple process without any headaches.
lestamunda
Excess Cover
ALA - excellent as always
ALA - Very good, honest service at a competitive prices, as always. I don't bother looking anywhere else
JP
Excess Cover
I renewed a second yr
I renewed a second yr, very nice people to take to ,
Valentine
Excess Cover
Good
Good it was easy for me
Mr Joy Joseph
Excess Cover
Straightforward
Straightforward to buy the products, everything clearly set out. Of course, the proof of good insurance is if you need to make a claim and hopefully never need to find out but felt confident taking this cover
John Blackwell
Excess Cover
Competitive, Trustworthy and very helpful
Competitive, very helpful and honest
Excellent service
JP
For claims we rate
ALA GAP Insurance is recommended and awarded by
