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Excess Insurance reviews

What our customers have to say about ALA Excess Insurance products.

5 out of 5

“great service and well looked after – great service and well looked after”

Satish Patel

5 out of 5

“Very polite – Very polite, clear, informative customer service.”

Kirk Watts

5 out of 5

“Great customer service and timely … – Great customer service and timely reminders.”

Jacob Joseph

5 out of 5

“great company – great company, been using them for years and would recommend them without hesitation”


5 out of 5

“Well what can I say – Well what can I say - the quality of ongoing customer service provided to me by Katie Rollin is just ever increasing each time I have need to contact her about one or more of my policies and I'm struggling to come up with superlatives .......... this lady deserves continual recognition and I for one have no hesitation in providing it. from Martin (Scottish Borders)”

Martin (from the Scottish Borders).

5 out of 5

“"Simply the best" – I am not an easily pleased individual where customer care is concerned but whenever I make contact with ALA, and in particular their staff member Katie Rollin, I am truly impressed by the courtesy, understanding, time taken and attention paid which combine to provide a level of professionalism that is second to none - and I have no hesitation in recommending this company.”

Martin (from the Scottish Borders).

5 out of 5

“Always excellent service … – I always have excellent service over the years
from your representative,Kate. She has a most pleasant and helpful personality.and it is always a pleasure to do business with her.”

Bernard Morgan

5 out of 5

“Alloys like new ! – Alloys like new !

Excellent quick service.
Would highly recommend”


5 out of 5

“Excellent customer service – Excellent Customer service , spoke to two helpful advisor about my renewal. Good price, excellent service , easy to deal with”


5 out of 5

“New Policy Renewal – Excellent service yet again from ALA. NO HAGGLING! just good honest service and fair price into the bargain”

Geraldine Balfour


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5 Star GAP Insurance Products

Named Highly Approved Trader by Honest John More information on Defaqto Star Ratings

Independently reviewed as a 5 star GAP Insurance policy by Defaqto and winner of the H.A.T. award for excellent customer service as voted by readers.