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Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Excess Insurance based on 138 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Excess Cover

Verified Review
Published 2 days ago

Excellent service

Excellent service, easy to navigate through website

Abi

Excess Cover

Verified Review
Published 1 April 2021

Always great

Always great

Andy

Excess Cover

Verified Review
Published 24 March 2021

Excellent service

Excellent service

Dhiren Punjani

Excess Cover

Verified Review
Published 8 March 2021

Very quick and efficient service

Very quick and efficient service. Good value for money and an easy company to deal with.

Steve Wells

Excess Cover

Verified Review
Published 26 February 2021

Good value products and excellent staff

Have used ALA insurance for a 5 year GAP Vehicle Replacement Plus agreement and the yearly Excess Cover insurance since Feb/March 2017 - always excellent, polite, professional service from ALA and Katie Rollins.

I was happy with the Excess Cover premium for the first couple of years - then ALA changed their underwriter - and now I'm even more satisfied as the cover is still the same, but approximately 50% cheaper. No complaints here. Will certainly use again.

Craig.

Excess Cover

Verified Review
Published 26 February 2021

Recommending ALA

I would fully recommend ALA having had a number of policies in the past including Back to invoice GAP insurance which I had to make a successful claim against due to the theft of my car with absolutely no issues

Tim Burt

Excess Cover

Verified Review
Published 25 February 2021

Easy and friendly staff all…

Easy and friendly staff all straightforward

Zisi

Excess Cover

Verified Review
Published 18 February 2021

easy website straight forward

easy website straight forward

Zisi

Excess Cover

Verified Review
Published 16 February 2021

Great prices and level of coverage for…

Great prices and level of coverage for the excess insurance I purchased

Stephen Jones

Excess Cover

Verified Review
Published 11 February 2021

Reminded me in time and a 10% discount

Reminded me in time and a 10% discount. Nice

ALEXANDER ALLOTEY

ALA GAP Insurance is recommended and awarded by