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Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Excess Insurance based on 157 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Excess Cover

Verified Review
Published 1 day ago

Happy to renew my Excess Cover .

Happy to renew my Excess Cover and grateful for the reminder as I had forgotten a year is almost up.

Mr Hynd

Excess Cover

Verified Review
Published 3 days ago

Good company easy to deal with and no…

Good company easy to deal with and no hidden cameras. Peter Stringer

Peter stringer

Excess Cover

Verified Review
Published 6 days ago

Superb Service

Whilst I have not needed to test the cover, I have been mightily impressed by the service I have received. I was half way through renewing my excess cover but needed to leave my computer to make an appointment. I received a call on my mobile from ALA to ask if there was a problem or did I need help. I regard this as exceptional service and very few organisations would provide this level of support.

Marcus Rennick

Excess Cover

Verified Review
Published 15 June 2021

Excellent service

Excellent service provided for policy renewal.

CHRIS BAILEY

Excess Cover

Verified Review
Published 7 June 2021

Customary excellence from Dawn

My usual contact Katie was on holiday but an extremely charming and helpful colleague named Dawn ("always handbags over shoes!") was able to process my renewal with the customary excellence that I have come to expect from ALA staff over many years of service. I continue to recommend this company with no hesitation whatsoever. Martin (Scottish Borders).

Martin (from the Scottish Borders).

Excess Cover

Verified Review
Published 7 June 2021

Helpful and knowledgeable agent

Helpful and knowledgeable agent. Smoot transaction. Thank you Harvey

austin ellis

Excess Cover

Verified Review
Published 7 June 2021

Have not had need to claim so I cannot…

Have not had need to claim so I cannot comment on their customer service

Mrs Infield

Excess Cover

Verified Review
Published 6 June 2021

Bought for peace of mind ticks the…

Bought for peace of mind ticks the boxes and a good price.

William Rees

Excess Cover

Verified Review
Published 28 May 2021

Good and easy purchasing experience.

As from a purchasing experience they are very easy and helpful to use with a vast array of different insurances. I cant comment on the claim procedure or experience as luckily not had to make a claim but excellent for purchasing and with good cover.

Simon

Excess Cover

Verified Review
Published 28 May 2021

Great service

Great service. Would recommend, highly.

Nathan Evans

ALA GAP Insurance is recommended and awarded by