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Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Keycare based on 33 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Keycare

Verified Review
Published 13 April 2021

Always great service,

Always great service,

Andy

Keycare

Verified Review
Published 30 March 2021

Great service

Already use them but customer care was top notch

Carl Cafferty

Keycare

Verified Review
Published 10 March 2021

Fantastic service

Fantastic service, I have been using them for over 5 years. The true service is received when a claim is made, I have made two, for the use of Excess Insurance and both times it was paid out without any hassle.

Customer

Keycare

Verified Review
Published 8 March 2021

I bought gap insurance cover through ALA

I bought gap insurance cover through ALA when I bought my car, as I found their policy to competitively priced, with wide cover. It was also highly rated by various motoring journalists and experts.

I have subsequently taken out key insurance through them, which gives additional peace of mind if my keys get lost.

The people I deal with are helpful and friendly, and I don't have to hang on the phone for ages to get through.

Teddy

Keycare

Verified Review
Published 26 February 2021

Phoned customer services

Phoned customer services to update my key care insurance as I wasn't able to do it online. Lady I spoke to couldn't have been more helpful. It took about 5 mins. No problem.

Christine Willshaw

Keycare

Verified Review
Published 15 February 2021

Great SERVICE

Never a problem, great service as always from this company. I can throughly reccomend to anyone looking for key cover and other types of motoring insurance products.

Geraldine Balfour

Keycare

Verified Review
Published 14 January 2021

Excellent service

Excellent service. Lovely friendly advisor. Explained everything really well. Thank you

Anne Parfitt

Keycare

Verified Review
Published 11 December 2020

Great Customer Service

Great Customer Service. Totally satisfied Customer. Will use again.

Mr Aaron Essdale Pemberton

Keycare

Verified Review
Published 15 October 2020

Very easy

Very easy to purchase a policy on line with ALA.

Pauline Cottam

Keycare

Verified Review
Published 2 October 2020

Good advice

Good advice, exactly what I wanted at a fair price

Phil ROGERS

ALA GAP Insurance is recommended and awarded by