ALA Insurance rates: Excellent 4.9 out of 5 based on 33 reviews
ALA Insurance rates: Excellent 4.9 out of 5 for Keycare based on 33 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
Verified Customer Reviews
Always great service,
Always great service,
Already use them but customer care was top notch
Fantastic service, I have been using them for over 5 years. The true service is received when a claim is made, I have made two, for the use of Excess Insurance and both times it was paid out without any hassle.
I bought gap insurance cover through ALA
I bought gap insurance cover through ALA when I bought my car, as I found their policy to competitively priced, with wide cover. It was also highly rated by various motoring journalists and experts.
I have subsequently taken out key insurance through them, which gives additional peace of mind if my keys get lost.
The people I deal with are helpful and friendly, and I don't have to hang on the phone for ages to get through.
Phoned customer services
Phoned customer services to update my key care insurance as I wasn't able to do it online. Lady I spoke to couldn't have been more helpful. It took about 5 mins. No problem.
Never a problem, great service as always from this company. I can throughly reccomend to anyone looking for key cover and other types of motoring insurance products.
Excellent service. Lovely friendly advisor. Explained everything really well. Thank you
Great Customer Service
Great Customer Service. Totally satisfied Customer. Will use again.
Mr Aaron Essdale Pemberton
Very easy to purchase a policy on line with ALA.
Good advice, exactly what I wanted at a fair price