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Trustpilot

ALA Insurance rates: Excellent 5 out of 5 for Van GAP Insurance based on 110 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Commercial Back to Invoice Plus GAP

Verified Review
Published 1 April 2021

Can actually speak to someone on the…

Can actually speak to someone on the phone - RARE these days!
Very helpful and polite
Very knowledgeable

Staddon

Commercial Back to Invoice Plus GAP

Verified Review
Published 27 March 2021

The lady was very polite and attentive…

The lady was very polite and attentive to my request .. All done in 10 mins and emailed policy immediately. Cheaper than any other quote as well ! 5*

Andrew Rudge

Commercial Vehicle Replacement Plus GAP

Verified Review
Published 26 March 2021

Ala commercial gap insurance.

I purchased gap insurance from Alan, I found the on line application fairly easy and the customer service call back very helpful and friendly which actually helped me make the decision to purchase Ala gap. Very happy with the service.

Kenneth Mcbride

Commercial Back to Invoice Plus GAP

Verified Review
Published 25 March 2021

Fab service

Fab. Refund from last car onto new one

David

Commercial Contract Hire Plus GAP

Verified Review
Published 19 March 2021

Excellent customer service and a great…

Excellent customer service and a great price, what more could you ask for!!

Andy Roscoe

Commercial Back to Invoice Plus GAP

Verified Review
Published 10 March 2021

Brilliant

Brilliant 😀

Jolene Maye

Commercial Vehicle Replacement Plus GAP

Verified Review
Published 5 March 2021

Commercial vehicle cover at a sensible rate

ALA offered comprehensive policy cover at a sensible rate, especially taking into account the Pistonheads member discount and, it covered a commercial vehicle which I found not all GAP cover policies offers. The lady I dealt with, Dawn, was very helpful and explained the different levels of cover and organised the policy very quickly. I would use ALA again.

ATLANTIC

Commercial Back to Invoice Plus GAP

Verified Review
Published 26 February 2021

3rd time we have taken out a policy…

3rd time we have taken out a policy with ALA insurance. Straight forward process with all required information on the web site. Also really friendly, helpful and experienced staff to help with any queries.

JG

Commercial Contract Hire Plus GAP

Verified Review
Published 17 February 2021

Exceptional Service

Customer service that I experienced was first class. Polite, helpful, efficient. Cannot recommend highly enough.

Rob Walkey

Commercial Contract Hire Plus GAP

Verified Review
Published 17 February 2021

Gap ins

Easy web site to use and follow very competitive price. I spent ages researching gap insurance and found ala one of the best available

mark davis

ALA GAP Insurance is recommended and awarded by