Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for Van GAP Insurance based on 132 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Commercial Vehicle Replacement Plus GAP

Verified Review
Published 16 May 2022

Quick and efficient 👍

Quick and efficient 👍

Paul Westwood

Commercial Back to Invoice Plus GAP

Verified Review
Published 11 May 2022

Best customer service experience I've…

Best customer service experience I've had from an insurance company yet. Clear, straightforward explanations, no flannel. Excellent telephone manner (can't say that about many nowadays). Got the job done in a jiffy. Hope I never need to claim.

Elaine Havercroft

Commercial Contract Hire Plus GAP

Verified Review
Published 8 April 2022

Have used ALA for a few years

Have used ALA for a few years - low hassle, helpful and good value

June Harding

Commercial Contract Hire Plus GAP

Verified Review
Published 4 April 2022

Excellent customer service and…

Excellent customer service and competitive prices....as always, year after year.

Maureen Chesterman

Commercial Back to Invoice Plus GAP

Verified Review
Published 11 March 2022

Firstly

Firstly, you need to have a think about the recognisability of your brand.
I think I took out Gap Insurance with you, but to be honest I don't recall the name.
The call itself was really good. There is obviously something about how you go about your business and brief your staff that works very well.
The young lady I spoke to was really helpful. I was impressed.
Finally, it was only because I was so pleased with your call handler that I responded to your email. as a rule I do not respond to "no reply" emails and I won't be doing so again.

Steve Adkins

Commercial Contract Hire Plus GAP

Verified Review
Published 9 March 2022

Good customer service and fast.

Good customer service and fast.

White Carpentry Ltd

Commercial Contract Hire Plus GAP

Verified Review
Published 7 March 2022

This is the third time I have used them…

This is the third time I have used them and again very efficient and explained everything. Very satisfied

Philip Bailey

Commercial Back to Invoice Plus GAP

Verified Review
Published 26 February 2022

very friendly staff with an excellent…

very friendly staff with an excellent service and very competitive price

Gwynne Breese

Commercial Vehicle Replacement Plus GAP

Verified Review
Published 17 February 2022

Very easy and quick to complete

Very easy and quick to complete. Instant peace of mind

Samantha Smith, Nottingham, GB

Commercial Vehicle Replacement Plus GAP

Verified Review
Published 11 January 2022

Friendly and prompt service.

Friendly and prompt service.

Sabin Petrescu

ALA GAP Insurance is recommended and awarded by