Vehicle Replacement Plus reviews

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What our customers have to say about ALA Vehicle Replacement Plus products.


5 out of 5Published 11 June 2019

“Easy to update details – Easy to update details, very helpful staff.”

Mr Andrew



5 out of 5Published 21 May 2019

“I phoned to advise my Husband had… – I phoned to advise my Husband had passed away and could policy be transferred to myself. On both Occasions the staff I spoke to were very polite, respectful, courteous and helpful. The whole way in which my query was dealt with was lovely. Wish all companies had the same level.”

Valerie Thomas



5 out of 5Published 3 May 2019

“Great GAP insurance company to deal… – Great GAP insurance company to deal with. Unfortunately my car was written off and ALA paid out on a replacement vehicle of the same spec as per the policy. Did take quite a bit of back and forth with documents but we got there in the end.”

Faisal



5 out of 5Published 4 April 2019

“Great Service – GAP Insurance claim resolved within one week of payment confirmation from my motor insurance company and paid the right value. I will definitely recommend them and use them again. Hopefully, I won't have to make another claim.”

Zia , N/A, GB



5 out of 5Published 3 April 2019

“Recently I had to make a claim against… – Recently I had to make a claim against my Gap insurance. I called ALA and my claim was handled by a team of experts who quickly assessed my situation and settled my claim within 2 weeks of registering the claim. I would whole heartedly recommend ALA to anyone wanting GAP insurance.”

NellyP, N/A, GB



5 out of 5Published 3 April 2019

“Top notch service – Top notch service, efficient and happy with payout, thank you for making it easy.”

Amandeep Chavda, N/A, GB



5 out of 5Published 12 February 2019

“ALA were simple to deal with – ALA were simple to deal with, being happy to correspond by email.”

Marty Mellis-Fox, N/A, GB



2 out of 5Published 7 February 2019

“Way way too slow – Way way too slow. I had to play piggy in the middle with both insurance companies to try and get claim sorted, making call after call and issuing emails. Your office closes at 5pm, so any requests and queries I had to deal between both companies were done during my short lunch breaks at work. Everything comes down to a 3 day service level timeframe to respond even to the smallest of queries and updates requests, which dragged the matter out longer than what was necessary. Overall it took weeks to resolve whilst I was without a car. Both insurance companies failed to talk to each other. Call back requests by claim handler was ignored. I wasnt impressed. Friendly staff but level of service needs improving.”

Mark , N/A, GB


Published 13 February 2019

Reply from ALA Insurance

Dear Mark

Thank you taking the time to leave feedback about your experience when making a claim.

We have tried to contact you to discuss this further but to no avail.We are sorry to hear that your claim was delayed. During busy times it may take longer to respond to emails, which was unfortunately the case over the Christmas period.Unfortunately there was no delegated authority in place so the insurance companies could not communicate directly however, we have highlighted to the Claim Administrators that their failure to return your call is unacceptable and they will use this, and your other feedback, to review and improve their services.

If we can be of any further assistance, please do not hesitate to contact me or the ALA team on 01653 916304.

Kind regards,

Jason



5 out of 5Published 29 January 2019

“Friendly, polite & efficient service. – One very quick, easy phone call to update contact details with a friendly operator. One of the easiest companies I've had to deal with to make these changes.”

Mora, N/A, GB



5 out of 5Published 28 January 2019

“The lovely Charlotte helped me sort it… – The lovely Charlotte helped me sort it all out so I can be reassured that I am covered if the worst happens. Thank you.”

Joanne Coley, N/A, GB



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