COVID-19 Coronavirus Update: Business as Usual We want to reassure our customers that we are doing all we can to protect our employees and deliver a seamless service to our customers. Find out more
Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Vehicle Replacement Plus based on 3,113 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Vehicle Replacement Plus GAP

Verified Review
Published 3 hours ago

New insurance policy

I have just taken out an insurance policy with ALA insurance over the phone after doing some research online. Dawn was really helpful and sorted the policy out very quickly. Documents were email to me straight away. The policy was cheaper than a quote online so definitely worth speaking to them direct

Diane K

Vehicle Replacement Plus GAP

Verified Review
Published 4 hours ago

Quick simple easy only took a couple of…

Quick simple easy only took a couple of minutes cheers

Russell Smedley

Vehicle Replacement Plus GAP

Verified Review
Published 5 hours ago

Gap replacement insurance

Purchased GAP policy for new vehicle. Appears a good product. Will only know if something ever happens.

UK Shopper

Vehicle Replacement Plus GAP

Verified Review
Published 11 hours ago

Excellent value for money

Excellent value for money, changed vehicles and renewed on the new vehicle, seamless process by phone

DGL

Vehicle Replacement Plus GAP

Verified Review
Published 22 hours ago

Easy to organise GAP insurance, at a good price

Needed GAP insurance for car purchase. All done quickly online and with minimum fuss. Happy with price, saved money compared to using the dealer's recommended insurance

Steve Nash Photography

Vehicle Replacement Plus GAP

Verified Review
Published 1 day ago

Very knowledgeable advisors

Very knowledgeable advisors. Have all your info to hand and recommend the best product etc for you. Good experience

flaky j

Vehicle Replacement Plus GAP

Verified Review
Published 4 days ago

Would reccommend

Katy, the agent I spoke to was friendly, knowledgeable and very helpful. She made arranging my gap insurance through Ala a very positive experience.

JC

Vehicle Replacement Plus GAP

Verified Review
Published 4 days ago

Easy to use

Easy to use, great prices.

Fiona Collett

Vehicle Replacement Plus GAP

Verified Review
Published 4 days ago

New GAP insurance

My first experience of ALA - a phone call to find out about GAP insurance & how it works. Straight through to a VERY helpful lady (no call centre or complex menu system to negotiate!). She explained things very clearly in an unhurried way without applying any pressure, then suggested I might want to think about it and ring back if I decided to take out the insurance. I said I would like to go ahead straight away. She took all the details & payment: five minutes later I had confirmation, policy documents and receipt.
This is what customer service should be like! (I can only review the initial setup - I have no experience of making a claim, but feel pretty confident I would be treated fairly.)

MV

Vehicle Replacement Plus GAP

Verified Review
Published 5 days ago

ALA are a pleasure to deal with

ALA are a pleasure to deal with. I've had several policies from them over the years and have always found their agents extremely helpful and friendly. In addition, their premiums have always bettered those offered at franchised car dealerships by a signifcant amount. I can't speak for their claims process, as I've never had the misfortune to have to claim on the policies, but the peace of mind the policies provide is a blessing.

Mr Glynn Hallett.

ALA GAP Insurance is recommended and awarded by