Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Vehicle Replacement Plus based on 2,770 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Vehicle Replacement Plus GAP

Verified Review
Published 3 days ago

Superb Product - Great Price - High Value Vehicles Covered

I bought Gap Insurance from ALA as they were one of the few companies to offer it on a high value car. The benefits offered are up there with the best and the discount code offered by Money Saving Expert made the 4 year cover the same price as the non-discounted 3 year cover, so I took advantage of "a year free". Very speedy responses from the web-site and clear PDF documentation - highly recommended.

Peter Goodwin

Vehicle Replacement Plus GAP

Verified Review
Published 3 days ago

I had to claim gap insurance

I had to claim gap insurance. Staff were friendly and helpful. I was a bit apprehensive with all the horror stories I had heard from reviews online regarding gap insurance. However the product I bought was true to its word and then some. Cannot fault it and would highly recommend to anyone who does now want a shortfall in the worst case scenario of a write-off. I purchased my new car and a new ala policy. Great product and service.

Simon

Vehicle Replacement Plus GAP

Verified Review
Published 6 days ago

New policy for me

Just taken out this insurance and not had any experience except application but all went smoothly with this. Recommended to company by a friend who had made a claim and all was resolved for them.

Jb

Vehicle Replacement Plus GAP

Verified Review
Published 13 January 2021

A really lovely customer service…

A really lovely customer service advisor, helpful and down to earth.
Would recommend

Roger

Vehicle Replacement Plus GAP

Verified Review
Published 10 January 2021

Good service

Good service

rajnikant pandya

Vehicle Replacement Plus GAP

Verified Review
Published 9 January 2021

Easy

Easy to take out, comprehensive information online.

Nigel Cook, Saffron Walden, GB

Vehicle Replacement Plus GAP

Verified Review
Published 8 January 2021

Dawns a star - Thank You

Spoke to Dawn over the phone, such a great help. Great service and helped with purchase, provided in-depth information.

adil

Vehicle Replacement Plus GAP

Verified Review
Published 8 January 2021

A very efficient service at a extremely…

A very efficient service at a extremely competitive price.

customer

Vehicle Replacement Plus GAP

Verified Review
Published 7 January 2021

Informative and easy to select correct level of insurance

Informative website, making it easy to select the correct level of cover. Hopefully if I have any issues going forward, they’ll be just as helpful.

R Kang

Vehicle Replacement Plus GAP

Verified Review
Published 7 January 2021

Very quick and simple to arrange my…

Very quick and simple to arrange my cover.

Paula

ALA GAP Insurance is recommended and awarded by

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