Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for Vehicle Replacement Plus based on 2,510 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Verified Customer Reviews

Vehicle Replacement Plus GAP

Verified Review
Published 1 hour ago

Good Customer Service

I took out my GAP policy online. It was a straightforward procedure. However I subsequently realised that I had made a mistake. I called customer services and Dawn sorted it all out for me, no problem.

EDWARD WHITTAKER

Vehicle Replacement Plus GAP

Verified Review
Published 23 hours ago

Easy to get a quote and to buy a…

Easy to get a quote and to buy a policy, however you never know how good a company is until you may need them i.e. need to make a claim. This rating is only for buying product.

Mr DESMOND HEATHCOTE

Vehicle Replacement Plus GAP

Verified Review
Published 1 day ago

Gap jnsurance

Very good efficient service

Mrs Lynne Turner

Vehicle Replacement Plus GAP

Verified Review
Published 2 days ago

Good on line application process.

Good on line application process.

Miss Alison Pink

Vehicle Replacement Plus GAP

Verified Review
Published 2 days ago

Having received a dealer quote I hunted…

Having received a dealer quote I hunted around for a better/cheaper alternative and went with ALA. Not only were they cheaper than the dealer it was also over a longer period of time. Unable to comment on how they perform if a claim is made as not had reason to call them and long may that continue.

Michael

Vehicle Replacement Plus GAP

Verified Review
Published 3 days ago

Quick and easy to update my policy when…

Quick and easy to update my policy when I changed my car - Charlotte was really helpful and made the process simple - thanks!

Liz I

Vehicle Replacement Plus GAP

Verified Review
Published 3 days ago

Excellent easy to use website

Excellent easy to use website , very clear and easy , would highly recommend

Gavin allan

Vehicle Replacement Plus GAP

Verified Review
Published 4 days ago

Excellent service as always

Excellent service as always. Price great too

Martin H

Vehicle Replacement Plus GAP

Verified Review
Published 5 days ago

Recommend

The claims process was hampered due to the Covid-19 crisis and staff working from home. So I think the time to reach settlement was a few weeks longer than it would normally take.
However, all the staff I spoke to were friendly and helpful in trying circumstances.
I'm delighted I took out the Vehicle Replacement Plus policy as I was reimbursed up to the value of a brand new equivalent model.

Therefore, I've taken out another policy on my new car

Lesley Macaulay

Vehicle Replacement Plus GAP

Verified Review
Published 5 days ago

Great price

Great price, simple process. Hopefully I won't need it

Nairn G, Halifax, GB

ALA GAP Insurance is recommended and awarded by

COVID-19 Coronavirus Update: Business as Usual We want to reassure our customers that we are doing all we can to protect our employees and deliver a seamless service to our customers. Find out more