Vehicle Replacement Plus Reviews
ALA Insurance rates: Excellent 4.9 out of 5 based on 3,113 reviews
ALA Insurance rates: Excellent 4.9 out of 5 for Vehicle Replacement Plus based on 3,113 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
Verified Customer Reviews
Vehicle Replacement Plus GAP
New insurance policy
I have just taken out an insurance policy with ALA insurance over the phone after doing some research online. Dawn was really helpful and sorted the policy out very quickly. Documents were email to me straight away. The policy was cheaper than a quote online so definitely worth speaking to them direct
Diane K
Vehicle Replacement Plus GAP
Quick simple easy only took a couple of…
Quick simple easy only took a couple of minutes cheers
Russell Smedley
Vehicle Replacement Plus GAP
Gap replacement insurance
Purchased GAP policy for new vehicle. Appears a good product. Will only know if something ever happens.
UK Shopper
Vehicle Replacement Plus GAP
Excellent value for money
Excellent value for money, changed vehicles and renewed on the new vehicle, seamless process by phone
DGL
Vehicle Replacement Plus GAP
Easy to organise GAP insurance, at a good price
Needed GAP insurance for car purchase. All done quickly online and with minimum fuss. Happy with price, saved money compared to using the dealer's recommended insurance
Steve Nash Photography
Vehicle Replacement Plus GAP
Very knowledgeable advisors
Very knowledgeable advisors. Have all your info to hand and recommend the best product etc for you. Good experience
flaky j
Vehicle Replacement Plus GAP
Would reccommend
Katy, the agent I spoke to was friendly, knowledgeable and very helpful. She made arranging my gap insurance through Ala a very positive experience.
JC
Vehicle Replacement Plus GAP
Easy to use
Easy to use, great prices.
Fiona Collett
Vehicle Replacement Plus GAP
New GAP insurance
My first experience of ALA - a phone call to find out about GAP insurance & how it works. Straight through to a VERY helpful lady (no call centre or complex menu system to negotiate!). She explained things very clearly in an unhurried way without applying any pressure, then suggested I might want to think about it and ring back if I decided to take out the insurance. I said I would like to go ahead straight away. She took all the details & payment: five minutes later I had confirmation, policy documents and receipt.
This is what customer service should be like! (I can only review the initial setup - I have no experience of making a claim, but feel pretty confident I would be treated fairly.)
MV
Vehicle Replacement Plus GAP
ALA are a pleasure to deal with
ALA are a pleasure to deal with. I've had several policies from them over the years and have always found their agents extremely helpful and friendly. In addition, their premiums have always bettered those offered at franchised car dealerships by a signifcant amount. I can't speak for their claims process, as I've never had the misfortune to have to claim on the policies, but the peace of mind the policies provide is a blessing.
Mr Glynn Hallett.
For claims we rate
ALA GAP Insurance is recommended and awarded by
