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What our customers have to say about ALA Vehicle Replacement Plus products.

5 out of 5Published 12 February 2019

“ALA were simple to deal with – ALA were simple to deal with, being happy to correspond by email.”

Marty Mellis-Fox

2 out of 5Published 7 February 2019

“Way way too slow – Way way too slow. I had to play piggy in the middle with both insurance companies to try and get claim sorted, making call after call and issuing emails. Your office closes at 5pm, so any requests and queries I had to deal between both companies were done during my short lunch breaks at work. Everything comes down to a 3 day service level timeframe to respond even to the smallest of queries and updates requests, which dragged the matter out longer than what was necessary. Overall it took weeks to resolve whilst I was without a car. Both insurance companies failed to talk to each other. Call back requests by claim handler was ignored. I wasnt impressed. Friendly staff but level of service needs improving.”

Mark

5 out of 5Published 29 January 2019

“Friendly, polite & efficient service. – One very quick, easy phone call to update contact details with a friendly operator. One of the easiest companies I've had to deal with to make these changes.”

Mora

5 out of 5Published 28 January 2019

“The lovely Charlotte helped me sort it… – The lovely Charlotte helped me sort it all out so I can be reassured that I am covered if the worst happens. Thank you.”

Joanne Coley

5 out of 5Published 27 January 2019

“great cover easily arranged – great cover easily arranged”

customer

5 out of 5Published 25 January 2019

“good conversation and knowledge about… – good conversation and knowledge about product
recomended”

Rosalind

4 out of 5Published 25 January 2019

“all ways very helpful and polite – all ways very helpful and polite”

Patricia Hudson

2 out of 5Published 25 January 2019

“Suggest you review your telephone filtering system! – All went well on set up then got email saying direct debit not paid. I then took far too long trying to speak to someone. The telephone filtering system is FAR too long. When I did get through the young lady said everything was in order, the DD was set up and the first payment always takes a little longer. This I was told when I set it up - why was this not known before you sent the email?”

A Wilson

4 out of 5Published 22 January 2019

“No problem with buying the GAP… – No problem with buying the GAP insurance, all good. Don't know what it will be like if I ever make a claim, hopefully 5 star.”

newuser

4 out of 5Published 20 January 2019

“ALA Gap Insurance purchase. – Gap insurance with ALA was considerably cheaper than main dealer offer. Very easy to deal with ALA in taking out the insurance too.
Unable to say anymore as the real test with insurance is in the case of a claim which hopefully would be dealt with as slickly as the payment process.”

Graham