Vehicle Replacement Plus Reviews
ALA Insurance rates: Excellent 4.9 out of 5 based on 2,510 reviews
ALA Insurance rates: Excellent 4.9 out of 5 for Vehicle Replacement Plus based on 2,510 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
Verified Customer Reviews
Vehicle Replacement Plus GAP
Good Customer Service
I took out my GAP policy online. It was a straightforward procedure. However I subsequently realised that I had made a mistake. I called customer services and Dawn sorted it all out for me, no problem.
EDWARD WHITTAKER
Vehicle Replacement Plus GAP
Easy to get a quote and to buy a…
Easy to get a quote and to buy a policy, however you never know how good a company is until you may need them i.e. need to make a claim. This rating is only for buying product.
Mr DESMOND HEATHCOTE
Vehicle Replacement Plus GAP
Gap jnsurance
Very good efficient service
Mrs Lynne Turner
Vehicle Replacement Plus GAP
Good on line application process.
Good on line application process.
Miss Alison Pink
Vehicle Replacement Plus GAP
Having received a dealer quote I hunted…
Having received a dealer quote I hunted around for a better/cheaper alternative and went with ALA. Not only were they cheaper than the dealer it was also over a longer period of time. Unable to comment on how they perform if a claim is made as not had reason to call them and long may that continue.
Michael
Vehicle Replacement Plus GAP
Quick and easy to update my policy when…
Quick and easy to update my policy when I changed my car - Charlotte was really helpful and made the process simple - thanks!
Liz I
Vehicle Replacement Plus GAP
Excellent easy to use website
Excellent easy to use website , very clear and easy , would highly recommend
Gavin allan
Vehicle Replacement Plus GAP
Excellent service as always
Excellent service as always. Price great too
Martin H
Vehicle Replacement Plus GAP
Recommend
The claims process was hampered due to the Covid-19 crisis and staff working from home. So I think the time to reach settlement was a few weeks longer than it would normally take.
However, all the staff I spoke to were friendly and helpful in trying circumstances.
I'm delighted I took out the Vehicle Replacement Plus policy as I was reimbursed up to the value of a brand new equivalent model.
Therefore, I've taken out another policy on my new car
Lesley Macaulay
Vehicle Replacement Plus GAP
Great price
Great price, simple process. Hopefully I won't need it
Nairn G, Halifax, GB
For claims we rate
ALA GAP Insurance is recommended and awarded by
