Claims Reviews
ALA Insurance rates: Excellent 4.8 out of 5 based on 164 reviews
ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 164 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
How to make a claim
For frequently asked questions regarding the claims process please click here
Rest assured that when making a claim, you are in safe hands...
- In 2016, we paid 100% of all claims submitted by our customers
- Our highest claim paid to date was for £37,867.52
- Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41
Verified Customer Claims Reviews
Back to Invoice Plus GAP
Happy with outcome
Overall, happy with outcome.
Frustrating at times how companies didn’t communicate directly, meaning I had to be the middle man with information which prolonged process.
Although I have continued to use this service with a future car, and have confidence that it will be dealt with resulting in the same happy outcome.
Cl
Back to Invoice Plus GAP
Super service which i am glad i…
Super service which i am glad i purchased when buying my car,was a welcome relief to have this policy
Carl
Back to Invoice Plus GAP
Absolutely worth investing in.
Absolutely worth investing in.
Extremely helpful when I had to make a claim. Will be recommending to everyone I know
MR VICTOR SLADE
Back to Invoice Plus GAP
I was in shock after the accident and…
I was in shock after the accident and having my new car written off. I expected to have to fight for my insurance claim. But I was delighted that the ALA rep was so helpful and also worked with my car insurance so that myclaim was settled within a couple of weeks and I was able to get a new car within 3 weeks. First thing I did was rake out a new ALA policy. Thanjs guys. Kathy
K M Strachan
Back to Invoice Plus GAP
I couldn’t fault their great service…
I couldn’t fault their great service especially when you needed it most, I will use them again and again!!!
Sam
Back to Invoice Plus GAP
ALA were great when it came to dealing…
ALA were great when it came to dealing with my claim and made the entire process super easy and as stress-free as possible!
Ben Godfrey
Scratch and Dent Insurance
Submitting a claim was quickly and…
Submitting a claim was quickly and efficiently handled, the two engineers who turned up to repair my dents and scratch phoned the day before to inform me of a time, they were on time, professional and did a fantastic job in repairing my vehicle, 10 out of 10 for service, I would highly recommend this insurance
Mr Tony Howard
Back to Invoice Plus GAP
Honestly couldn’t have asked for a…
Honestly couldn’t have asked for a better service. Once my new car comes I will be reusing ala due to their excellent service.
Danielle
Back to Invoice Plus GAP
A bit difficult to contact
A bit difficult to contact, you really need to talk to someone but all the paperwork says you can’t call for gap claims.
However when we did call staff were very helpful.
Payout was slow
Tai Pearson
Back to Invoice Plus GAP
Very straight forward to deal with
Very straight forward to deal with, I highly recommend. A tip,make sure you keep a copy of your insurance certificate as ALA require a copy, but your car insurance also request it back.
Robert Leggatt
For claims we rate
ALA GAP Insurance is recommended and awarded by
