Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 157 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 2 days ago

Honestly couldn’t have asked for a…

Honestly couldn’t have asked for a better service. Once my new car comes I will be reusing ala due to their excellent service.

Danielle

Back to Invoice Plus GAP

Verified Claim Review
Published 2 days ago

A bit difficult to contact

A bit difficult to contact, you really need to talk to someone but all the paperwork says you can’t call for gap claims.

However when we did call staff were very helpful.

Payout was slow

Tai Pearson

Back to Invoice Plus GAP

Verified Claim Review
Published 2 days ago

Very straight forward to deal with

Very straight forward to deal with, I highly recommend. A tip,make sure you keep a copy of your insurance certificate as ALA require a copy, but your car insurance also request it back.

Robert Leggatt

Back to Invoice Plus GAP

Verified Claim Review
Published 3 days ago

Total confidence in ALA

Total confidence in ALA. Had my car stolen and they paid out within days, excellent customer service. Have taken out a new policy with my new car!

Wendy

Commercial Back to Invoice Plus GAP

Verified Claim Review
Published 8 October 2019

Great service and fast claims response

Great service and fast claims response

Matthew Helks

Back to Invoice Plus GAP

Verified Claim Review
Published 7 October 2019

Great service

Great service. Made a claim and everything was explained in detail. Claim was settled within 7 working days. Will use again

justin lancaster

Back to Invoice Plus GAP

Verified Claim Review
Published 6 September 2019

Great gap insurance. Highly recommended.

After my car had been declared a write-off and my insurance company had made an offer (almost £5,000 less than I'd paid 5 months before), ALA Insurance could not have been more helpful or efficient, They advised me to accept the offer and, once this was confirmed and I had completed a straightforward form, I received the full back to invoice payment (including the £250 excess I had paid) by return post. Outstanding service - I can't recommend ALA highly enough!

John Harrison

Back to Invoice Plus GAP

Verified Claim Review
Published 5 September 2019

Excellent service.

Excellent service.

Brian Hall

Back to Invoice Plus GAP

Verified Claim Review
Published 4 September 2019

Fantastic ALA insurance did what they…

Fantastic ALA insurance did what they said they would. Great service! Would definitely use and recommend again.

R Thornby

Back to Invoice GAP Plus Including Vehicle Replacement Cover

Verified Claim Review
Published 8 August 2019

I can give a 5* rating to ALA for both…

I can give a 5* rating to ALA for both the ease of setting up your policy and in the case of an accident. I would highly recommend the extra costs for the Vehicle replacement plus policies. This really helped when somebody unfortunately wrote my car off. Without this I would have been snookered. Going back to the ease of set up this can be done in 5 minutes. The team were helpful in settling my claim and the money came through quickly.

Jared Allen

ALA GAP Insurance is recommended and awarded by