At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
For frequently asked questions regarding the claims process please click here
In 2021, we paid 100% of all legitimate claims submitted by our customers
Our highest claim paid to date was for £50,000
Total value of claims paid out by ALA Insurance in 2021 alone was £2,403,479
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