Real GAP Insurance Claim Stories

Read real life experiences below from customers who have made a claim with ALA Insurance Brokers...

“At a stressful time, the claim was handled excellently from start to finish and was settled promptly without any fuss. I wouldn't hesitate to recommend them.”

J Stephenson

“Claimed after my car was a total write off. Customer services were a great help which made the claim very easy.
Would highly recommend.”

S Davison

I have had GAP and Tyre insurance from ALA in recent years. They are always helpful on online chat, the GAP policy can be transferred to a new vehicle without charge and the tyre claim process was simple. I had my tyre replaced at BMW at a cost of £200, ALA sent a cheque for the amount to me that same week with no quibble. Compared to main dealer prices their GAP is unbeatable value. I wouldn't hesitate to recommend.”

M Parry

“ALA have been a pleasure to deal with from the moment I took out the policy. As discussed my house was broken into about four weeks ago and my Mercedes was stolen. I claimed on the GAP insurance, however my vehicle was finally recovered by the police so no claim was necessary. The claims team were also highly efficient and personable.

I would not hesitate in recommending ALA to anyone that I know that requires GAP insurance as your service levels are second to none.”

A Hockenhull

“ADDITIONAL COVER CLAIM: Just purchased GAP insurance through ALA insurance and it was half the price of what the main dealer was charging. I've previously used ALA insurance for Tyre insurance and claiming on that policy was simple and straight forward. I would recommend ALA insurance to others.”

D Raja

“After the theft of my car earlier in the year, I had to claim on my ALA GAP insurance policy. Process was straight forward and they paid up the difference between purchase price and invoice. Had to provide a lot of documentation but no more than you would expect.”

M Lynas

“My claim was dealt with quickly and easily”

K Jackson

I've been with ALA for 3 years now and found their policies and service first class. I have had cause to make a few claims and every one of them has been handled efficiently and without quibble.”

R Wagner

They have paid out for their Tyre insurance several times with no fuss. Luckily I haven't tested the GAP insurance yet”

J Liebeck

“I felt compelled to write to you in order to express my gratitude for the way my recent claim was handled. Having been the unfortunate victim of a house break in resulting in my car keys and car being stolen (just before Christmas), to be frank I was dreading what I expected to be a long drawn out and complicated claims process. This being (thankfully) my first such experience in over 30 years of driving I was also wary of the "small print".
The process was straightforward, your staff being easy to contact (thanks to Paul Scott), swift in their responses and sympathetic to the situation in which I found myself. From the break in to your settlement was less than a week and a big weight off my mind especially at this time of year.
So pleased that I rejected the dealers inflated GAP insurance in favour of yours. I can honestly say that this was the best £163 that I have ever spent. You fully deserve your 5 star Defaqto rating.”

M Gregory


Recommended by

5 Star GAP Insurance Products

Named Highly Approved Trader by Honest John More information on Defaqto Star Ratings

Independently reviewed as a 5 star GAP Insurance policy by Defaqto and winner of the H.A.T. award for excellent customer service as voted by readers.

Office Opening Hours: 8am to 7pm Monday to Friday, Saturday 9am to 2pm, closed Sunday and Bank Holidays