Opening Hours

Claims reviews

Award-winning customer service

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.


Image of 5 star expert rated Defacto rating

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members.


As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands…

Rest assured that when making a claim, you are in safe hands…

In 2021, we paid 100% of all legitimate claims submitted by our customers

Our highest claim paid to date was for £50,000

Total value of claims paid out by ALA Insurance in 2021 alone was £2,403,479

Verified Customer Claims Reviews


Recommended by

What Car? Logo of name in red font on white background
The car expert logo
Pistonhead Logo
Honest John Logo
Auto Car logo