Claims Reviews
ALA Insurance rates: Excellent 4.8 out of 5 based on 186 reviews
ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 186 reviews
At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.
We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.
All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.
How to make a claim
For frequently asked questions regarding the claims process please click here
Rest assured that when making a claim, you are in safe hands...
- In 2018, we paid 100% of all legitimate claims submitted by our customers
- Our highest claim paid to date was for £50,000
- Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561
Verified Customer Claims Reviews
Vehicle Replacement Plus GAP
Good result in the end but did take…
Good result in the end but did take nearly 6 weeks to resolve, possibly due to covid 19 problems which seem to be affecting everyone. However I do recommend and have used them for GAP on my replacement car
Rod
Back to Invoice Plus GAP
They say they will pay all finance left…
They say they will pay all finance left on your policy but they don't they use the insurance company payout before any deductible items like your excess when you complain or question them about it they never explain they just repeat that they use what they insurance company payout was before any deductible costs
John Davies
Reply from ALA Insurance
Dear Mr Davis,
Thank you for taking the time to leave us feedback based on your claims expeience. Please bear with us whilst we look into your claim and the claims handling to ensure this was dealt with correctly.
If you have any concerns in the meantime please do not hesitate to contact me on 01653916304 or on email, at jason@ala.co.uk .
Kind regards,
Jason
Back to Invoice Plus GAP
Returning customer
My vehicle was recently involved in an accident, resulting in it being written off. Fortunately, I had purchased GAP insurance through ALA, provided by AMS.
From the very first contact I had with them, Paul and Don were friendly and professional. Everything was dealt with swiftly and I was reassured at every step. I cannot thank them enough.
I have recently acquired my replacement vehicle and have not hesitated to insure again through ALA. At very reasonable prices, I am confident that, should the unthinkable happen again, I am in safe hands with ALA.
CH
Contract Hire Plus GAP
2019 Mercedes E Class Total loss claim
Having advised my insurance company of my claim, I contacted ALA to establish their claim process. The ALA person I spoke to was excellent and gave me the information I needed as well as advice on dealing with my insurance company and what to expect from them. My car was 9 months into a 3 year lease and took the insurance company 8 weeks to agree a total loss. They eventually settled with the lease company, so that I could advise ALA of the precise GAP claim and with 10 working days ALA confirmed the claim and money paid into my account. Great service especially since we are in Covid 19 lockdown. Will definitely use ALA again.
john harris
Back to Invoice Plus GAP
The service i received was fantastic!
The service i received was second to none. Very helpful on any questions i had. Great company and a great price for Insurance. I will definitely be using them again.
Kirsty-Louise Wallis
Back to Invoice Plus GAP
They dealt with my claim very well.
They dealt with my claim very well.
Customer
Back to Invoice Plus GAP
efficient helpful and swift to pay
efficient helpful and swift to pay. wpuld recommend
Michele Clifton
Vehicle Replacement Plus GAP
Excellent outcome to unexpected adventure.
When we bought our car we thought this a bit of a gimmick.
5 weeks later we were demolished in an accident. Their support, and assistance, in dealing with a compex claim and then making prompt payment to their piece of cover was excellent.
Highly recommended
Tony Davis
Back to Invoice Plus GAP
The experience I had dealing with Don…
The experience I had dealing with Don was outstanding. The way he handled the case from start to end no time wasted. The claim was settled so quickly and efficiently. Don should be provided with award for great customer service . 10/10 .
Shahanaz Ahmed
Back to Invoice Plus GAP
Fabulous company who do what they say…
Fabulous company who do what they say on the tin
Michael Keech
For claims we rate
ALA GAP Insurance is recommended and awarded by
