Trustpilot

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 179 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Vehicle Replacement Plus GAP

Verified Claim Review
Published 7 hours ago

Excellent outcome to unexpected adventure.

When we bought our car we thought this a bit of a gimmick.

5 weeks later we were demolished in an accident. Their support, and assistance, in dealing with a compex claim and then making prompt payment to their piece of cover was excellent.

Highly recommended

Tony Davis

Back to Invoice Plus GAP

Verified Claim Review
Published 1 day ago

The experience I had dealing with Don…

The experience I had dealing with Don was outstanding. The way he handled the case from start to end no time wasted. The claim was settled so quickly and efficiently. Don should be provided with award for great customer service . 10/10 .

Shahanaz Ahmed

Back to Invoice Plus GAP

Verified Claim Review
Published 2 days ago

Fabulous company who do what they say…

Fabulous company who do what they say on the tin

Michael Keech

Back to Invoice Plus GAP

Verified Claim Review
Published 2 days ago

Found ALA

Found ALA. Brilliant from start to finish with my claim . I Would definitely recommend and they was my cheapest quote

Mr David Burgess

Back to Invoice Plus GAP

Verified Claim Review
Published 2 days ago

Simple process

Simple process, easy to speak to handler etc

Andrew Mitchell

Back to Invoice Plus GAP

Verified Claim Review
Published 2 days ago

Great experience made me feel at ease…

Great experience made me feel at ease with the situation I was in. Raising the documents took me a while but they were accommodating. Big shout out to Don who dealt with my claim thanks guys will recommend to family and friends

Mr Gill

Back to Invoice Plus GAP

Verified Claim Review
Published 2 days ago

Claim

I would like to thank the claims department for a speedy payment. The beginning was slow but once the insurance co paid up, the gap insurance was kicked in very speedily

I gave my new business to ALA

Mudassir Pasha

Back to Invoice Plus GAP

Verified Claim Review
Published 11 March 2020

Excellent service great staff work very…

Excellent service great staff work very quickly and efficiently.

Dimps

Back to Invoice Plus GAP

Verified Claim Review
Published 4 March 2020

Quick & efficient service

Quick & efficient service

Wendy

Back to Invoice Plus GAP

Verified Claim Review
Published 4 March 2020

Very easy to work with and claim was…

Very easy to work with and claim was handled very efficiently - would definitely use again.

WJH

ALA GAP Insurance is recommended and awarded by

COVID-19 Coronavirus Update: Business as Usual We want to reassure our customers that we are doing all we can to protect our employees and deliver a seamless service to our customers. Find out more