Trustpilot

ALA Insurance rates: Excellent 4.9 out of 5 for claims based on 183 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2018, we paid 100% of all legitimate claims submitted by our customers
  • Our highest claim paid to date was for £50,000
  • Total value of claims paid out by ALA Insurance in 2018 alone was £3,885,561

Verified Customer Claims Reviews

Contract Hire Plus GAP

Verified Claim Review
Published 5 May 2020

2019 Mercedes E Class Total loss claim

Having advised my insurance company of my claim, I contacted ALA to establish their claim process. The ALA person I spoke to was excellent and gave me the information I needed as well as advice on dealing with my insurance company and what to expect from them. My car was 9 months into a 3 year lease and took the insurance company 8 weeks to agree a total loss. They eventually settled with the lease company, so that I could advise ALA of the precise GAP claim and with 10 working days ALA confirmed the claim and money paid into my account. Great service especially since we are in Covid 19 lockdown. Will definitely use ALA again.

john harris

Back to Invoice Plus GAP

Verified Claim Review
Published 2 May 2020

The service i received was fantastic!

The service i received was second to none. Very helpful on any questions i had. Great company and a great price for Insurance. I will definitely be using them again.

Kirsty-Louise Wallis

Back to Invoice Plus GAP

Verified Claim Review
Published 2 May 2020

They dealt with my claim very well.

They dealt with my claim very well.

Customer

Back to Invoice Plus GAP

Verified Claim Review
Published 10 April 2020

efficient helpful and swift to pay

efficient helpful and swift to pay. wpuld recommend

Michele Clifton

Vehicle Replacement Plus GAP

Verified Claim Review
Published 5 April 2020

Excellent outcome to unexpected adventure.

When we bought our car we thought this a bit of a gimmick.

5 weeks later we were demolished in an accident. Their support, and assistance, in dealing with a compex claim and then making prompt payment to their piece of cover was excellent.

Highly recommended

Tony Davis

Back to Invoice Plus GAP

Verified Claim Review
Published 3 April 2020

The experience I had dealing with Don…

The experience I had dealing with Don was outstanding. The way he handled the case from start to end no time wasted. The claim was settled so quickly and efficiently. Don should be provided with award for great customer service . 10/10 .

Shahanaz Ahmed

Back to Invoice Plus GAP

Verified Claim Review
Published 3 April 2020

Fabulous company who do what they say…

Fabulous company who do what they say on the tin

Michael Keech

Back to Invoice Plus GAP

Verified Claim Review
Published 3 April 2020

Found ALA

Found ALA. Brilliant from start to finish with my claim . I Would definitely recommend and they was my cheapest quote

Mr David Burgess

Back to Invoice Plus GAP

Verified Claim Review
Published 3 April 2020

Simple process

Simple process, easy to speak to handler etc

Andrew Mitchell

Back to Invoice Plus GAP

Verified Claim Review
Published 3 April 2020

Great experience made me feel at ease…

Great experience made me feel at ease with the situation I was in. Raising the documents took me a while but they were accommodating. Big shout out to Don who dealt with my claim thanks guys will recommend to family and friends

Mr Gill

ALA GAP Insurance is recommended and awarded by

COVID-19 Coronavirus Update: Business as Usual We want to reassure our customers that we are doing all we can to protect our employees and deliver a seamless service to our customers. Find out more