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Real GAP Insurance Claim Stories

Read real life experiences below from customers who have made a claim with ALA Insurance Brokers...

“We took out GAP Insurance Back to Invoice with ALA Insurance 18 months ago.
The car was recently written off (no fault claim on Direct Line).
ALA were excellent and once the necessary paperwork was through from all the relevant parties they paid out immediately.
The service was so good we have taken a new policy for the new car purchased after the accident.
Would highly recommend ALA Insurance.”

A Hine

“Good customer service and good policy and better price than if you buy it in the garage. Also claims process was very easy and quick pay out once the main insurance company has settled.”

M Ellwood

“Like almost everyone else here, I too am really impressed by their GAP product coverage and price - so much better than the products offered by dealers.
Unlike the majority of reviewers here, however, I've actually made a claim recently when my car was written off in an accident. The claims experience was simple, quick and the claims service was excellent. They paid exactly what the policy said, no arguments, quibbles or nit-picking.
I purchased two more GAP policies from last week them as a result.
Thank you ALA. You helped make a very bad week tolerable.”

J Ward

“Used ALA before. Unfortunately our car was a total loss. ALA paid out in days, we have bought a new vehicle and once again purchased GAP through ALA as the price was excellent.”

A Dale

“Having a car crash is very stressful especially when your Range Rover is written off. ALA were fast, efficient and very responsive and my claim was settled within a week of first contacting them. I have recommended them to my friends and family and I will be getting more insurance with them when my new car arrives. Highly recommended”

E Glennon

“Had to make a claim through these guys, paid out in full and very friendly. I did need to call them a couple of times to track the progress of my claim as it took a couple of weeks and I hadn't heard from them and wanted to be kept up-to-date. This would be the only small negative from me, otherwise a good company to deal with and their price matching to other providers is very good.”

A Fox

“At a stressful time, the claim was handled excellently from start to finish and was settled promptly without any fuss. I wouldn't hesitate to recommend them.”

J Stephenson

“Claimed after my car was a total write off. Customer services were a great help which made the claim very easy.
Would highly recommend.”

S Davison

I have had GAP and Tyre insurance from ALA in recent years. They are always helpful on online chat, the GAP policy can be transferred to a new vehicle without charge and the tyre claim process was simple. I had my tyre replaced at BMW at a cost of £200, ALA sent a cheque for the amount to me that same week with no quibble. Compared to main dealer prices their GAP is unbeatable value. I wouldn't hesitate to recommend.”

M Parry

“ALA have been a pleasure to deal with from the moment I took out the policy. As discussed my house was broken into about four weeks ago and my Mercedes was stolen. I claimed on the GAP insurance, however my vehicle was finally recovered by the police so no claim was necessary. The claims team were also highly efficient and personable.

I would not hesitate in recommending ALA to anyone that I know that requires GAP insurance as your service levels are second to none.”

A Hockenhull


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5 Star GAP Insurance Products

Named Highly Approved Trader by Honest John More information on Defaqto Star Ratings

Independently reviewed as a 5 star GAP Insurance policy by Defaqto and winner of the H.A.T. award for excellent customer service as voted by readers.