Trustpilot

ALA Insurance rates: Excellent 9.1 for claims based on 74 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

How to make a claim

For frequently asked questions regarding the claims process please click here

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Vehicle Replacement Plus GAP

Verified Claim Review
Published 24 July 2018

Ala insurance as a company are very…

Ala insurance as a company are very good. But their underwriters have a poor service. My car got written off and they refused to pay out. Even though my policy covered both a replacement or paying the difference. I was told by the underwriters to contact Ala as there was nothing they could do. One call to Ala and they sorted it.

Sonia Wilson

Back to Invoice Plus GAP

Verified Claim Review
Published 18 July 2018

I was very satisfied with the service…

I was very satisfied with the service and outcome of my claim. Communication was excellent throughout.

Pancho Gordhan

Tyre Insurance

Verified Claim Review
Published 17 July 2018

I made a claim against my tyre…

I made a claim against my tyre insirenaxe. The claim was administered well and in a timely manner, my thanks to the team at ALA insurance

Mr Iain Geddes

Warranty

Verified Claim Review
Published 17 July 2018

Great value trustworthy GAP and Warranty insurance company

I've used ALA for both GAP Insurance and Warrany Insurance on my BMW X5. I got 3 years cover including main dealer repairs for the same price as BMW wanted for a single year, and the cover is more comprehensive.

I claimed for 2 air springs on the suspension and the car hire, recovery and repair payment were made without fuss or bother. Highly recommended!

Paul , Batley, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 17 July 2018

Very fast response within 3 weeks of…

Very fast response within 3 weeks of making claim I was paid out would highly recommend. Excellent customer service

John B

Vehicle Replacement Plus GAP

Verified Claim Review
Published 17 July 2018

Unfortunately had some issues

Unfortunately had some issues - process not fully explained and done delay in getting funds. Has not stopped me using ALA again though.

Russell Cavanagh

Back to Invoice Plus GAP

Verified Claim Review
Published 17 July 2018

Excellent service

Excellent service. Quick to respond, paid out in full and processed quickly. Not often you praise an insurance company but these guys have been quality. Plus I can add my new car to the policy when I take delivery.

John Dineley

Vehicle Replacement Plus GAP

Verified Claim Review
Published 30 March 2018

Everything proceeded as you would want…

Everything proceeded as you would want it too.

David Gathercole

Back to Invoice Plus GAP

Verified Claim Review
Published 8 March 2018

Excellent Gap Insurance

Excellent service, I had an accident and my car was a total loss As soon as the engineer gave the price I called Ala and they approved the market value and assured me that they will pay me the difference.

Than I emailed some paperwork and everything was sorted and payout was smooth.

Excellent service.

Balaban, London, GB

Back to Invoice Plus GAP

Verified Claim Review
Published 21 February 2018

Excellent service received with claim…

Excellent service received with claim process. Ala replied to all correspondence promptly. Have re-insured with them on a new car, I would not hesitate to recommend this company.

Mr. charles preater

ALA GAP Insurance is recommended and awarded by