GAP Insurance

Need Advice? Call 01653 916304
or Email:

Office Opening Hours: Monday to Friday 8.30am to 6pm. Saturday 9am to 2pm. Closed Sundays and Bank Holidays

Trustpilot

ALA Insurance rates: Excellent 9.7 for claims based on 63 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Rest assured that when making a claim, you are in safe hands...

  • In 2016, we paid 100% of all claims submitted by our customers
  • Our highest claim paid to date was for £37,867.52
  • Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review
Published 13 hours ago

A* Experience!!

No need to listen to those horror stories when it comes to GAP insurance as these guys are brilliant and paid out within a week!! Definitely recommend and I will be taking GAP insurance out with ALA when I pick up my next car!!
A* Service!!

Chloe Perks

Contract Hire Plus GAP

Verified Claim Review
Published 6 February 2018

Great service

You only find out how good or bad an insurance company is when you make a claim. Unfortunately I had to claim due to a write off and ALA have been fantastic. Claim settled quickly with the minimum of fuss.

Adrian

Back to Invoice Plus GAP

Verified Claim Review
Published 5 February 2018

Excellent

First rate service

Anonymous

Back to Invoice Plus GAP

Verified Claim Review
Published 5 February 2018

Ala Gap insurance claim

Unfortunately car was qritten off by an uninsured driver ( no driving licence either!), the GAP insurance claim was dealt with perfectly by ALA.

They were very helpful thoughout the claim and answered any and all questions prompltly.

Would recommend to everyone for peace of mind.

MD

Contract Hire Plus GAP

Verified Claim Review
Published 5 February 2018

Excellent service

Excellent service, Paul Scott couldn’t of done anymore, helped every step of the way. Would highly recommend

Chris Harrington

Back to Invoice Plus GAP

Verified Claim Review
Published 5 February 2018

Very good service and helpful staff

Very good service and helpful staff all they way trough the process.With this product I was able to replace my car like for like.

Kurt Lloyd

Back to Invoice Plus GAP

Verified Claim Review
Published 5 February 2018

Simple Process

Perfect Service, claim sorted quickly and efficiently. With very easy paperwork. Always someone at the end of the phone who explained the process.

Mr Oliver

Back to Invoice Plus GAP

Verified Claim Review
Published 22 November 2017

The loss of our Alfa Romeo Mito Car

My wife and I were devastated by the loss of our car, but thanks to our GAP Insurance through MB&G Insurance, everything went smoothly with a very successful outcome.

George Theaker

Back to Invoice Plus GAP

Verified Claim Review
Published 15 November 2017

Have used ALA again.

Have used ALA again and very happy to do so. Had another driver crash into me head on, a hideous experience for me. Whilst some insurance companies can be a nightmare to deal with, ALA were great. Highly recommended.

Mrs Buchan

Commercial Back to Invoice Plus GAP

Verified Claim Review
Published 27 September 2017

We have been using ALA Insurance for a …

We have been using ALA Insurance for a number of years now and the staff are very helpful and do not do the hard sell. We had to claim on one of our policies and process was very easy and we received the difference from what our insurance company paid out on our Back to Invoice Policy.

Michael Ellwood

Recommended and awarded by