GAP Insurance

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Office Opening Hours: 8.00am to 6.30pm Monday to Friday, 9am to 2pm Saturday. Closed Sunday and Bank Holidays.


Refund and Cancellation Policy


Within the 30 day cooling off period

All of the policies sold by ALA come with a 30-day cooling off period.

To be eligible for a refund please contact us within 30 days of the policy start date and we will refund the amount paid in full, as long no claim is being processed at the time.


After the 30-day cooling off period

For policies with the prefix AVG, BTIP, BTIPEX, CBTIP, CCHG, CHG, CVRI, MCBTI, MCVRI, MHBTI, MHVRI, TT, VRI and VRIEX:

  • You may cancel your policy at any time provided you have not made a claim. You will receive a pro-rata refund proportionate to the number of unexpired days remaining during the Period of Insurance subject to the deduction of an administration fee of £35. To request a cancellation please contact ALA on 01653 916304.

For policies with the prefix AWI, EC, KI, MIS, MOT, SDI, TYI:

  • You may cancel the insurance cover at any time by contacting ALA on 01653 916304, however no refund of premium will be payable.

For policies with the prefix HL:

  • You may cancel the insurance cover at any time by contacting ALA on 01653 916304. You will be entitled to a pro-rata refund of premium provided that you have paid your annual premium in full. Where you have made a claim, and wish to cancel your policy you will not be entitled to any refund.

For policies with the prefix WTY:

  • If you wish to cancel your policy after 30 days you will be entitled to a pro-rata return of premium, providing you have not made a claim.
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Independently reviewed as a 5 star GAP Insurance policy by Defaqto and winner of the H.A.T. award for excellent customer service as voted by honestjohn.co.uk readers.